5 Amazing rooms controller Resume Examples (Updated 2023) + Skills & Job Descriptions

rooms controller

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rooms controller: Resume Samples & Writing Guide

Employment history

Senior Rooms Controller, Choice Hotels International Rockville, Maryland

June 2018 – Present

Monitor competitors’ activities and adjust strategies accordingly
Manage and maintain room inventory
Monitor occupancy levels and room availability

Associate Rooms Controller, Hyatt Hotels Corporation Chicago, Illinois

December 2017 – May 2018

Train and supervise staff in the use of the hotel’s reservation system
Monitor competitors’ activities and adjust strategies accordingly
Monitor and adjust room rates as needed

Junior Rooms Controller, Wyndham Hotels & Resorts Parsippany, New Jersey

May 2017 – November 2017

Troubleshoot any issues that arise with guest bookings
Assist in the development of marketing strategies to promote the hotel
Respond to guest inquiries and complaints in a timely manner

Education

Johnson & Wales University, Providence, Rhode Island

Hotel Management, March, 2017

Skills

Stress Management

Innovation

Data Analysis

Leadership

Cloud Computing

Computer Literacy

Reporting

Cybersecurity

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Employment history

Lead Rooms Controller, Accor Hotels Dallas, Texas

August 2015 – Present

Coordinate with housekeeping staff to ensure rooms are clean and ready for guests
Develop and implement strategies for increasing occupancy levels
Monitor and adjust room rates as needed

Associate Rooms Controller, Best Western Hotels & Resorts Phoenix, Arizona

February 2015 – July 2015

Monitor and adjust room rates as needed
Monitor occupancy levels and room availability
Assist in the development of marketing strategies to promote the hotel

Jr. Rooms Controller, InterContinental Hotels Group Atlanta, Georgia

August 2013 – January 2015

Monitor competitors’ activities and adjust strategies accordingly
Respond to guest inquiries and complaints in a timely manner
Monitor and adjust room rates as needed

Education

Texas Tech University, Lubbock, Texas

Doctor of Philosophy in Culinary Arts, June, 2013

Texas Tech University, Lubbock, Texas

Bachelor of Science in Hospitality Management, July, 2009

Skills

Adaptability

Time Management

Project Management

Research

Systems Analysis

Process Improvement

Financial Management

Database Management

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Professional Summary

Highly experienced Rooms Controller with a proven track record of success in the hospitality industry. Demonstrated ability to manage daily operations of the rooms department, ensuring guest satisfaction and excellent service delivery.

Employment history

Senior Rooms Controller, Hyatt Hotels Corporation Chicago, Illinois

March 2013 – Present

Train and supervise staff in the use of the hotel’s reservation system
Develop and implement strategies for increasing occupancy levels
Generate reports to track room occupancy and revenue

Associate Rooms Controller, Red Lion Hotels Corporation Spokane, Washington

September 2011 – February 2013

Monitor competitors’ activities and adjust strategies accordingly
Maintain accurate records of all room bookings
Process reservations and cancellations

Jr. Rooms Controller, Accor Hotels Dallas, Texas

September 2010 – August 2011

Ensure compliance with hotel policies and procedures
Ensure guest satisfaction by providing excellent customer service
Process reservations and cancellations

Education

Cornell University, Ithaca, New York

Food and Beverage Management, August, 2010

Skills

Business Acumen

Mentoring

Public Speaking

Database Management

Computer Literacy

Operating Systems.

Project Management

Technical

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Professional Summary

A highly organized and detail-oriented Rooms Controller with extensive experience in the hospitality field. Proven track record of consistently delivering exceptional customer service and meeting the needs of guests.

Employment history

Senior Rooms Controller, Red Lion Hotels Corporation Spokane, Washington

November 2009 – Present

Ensure compliance with hotel policies and procedures
Coordinate with housekeeping staff to ensure rooms are clean and ready for guests
Troubleshoot any issues that arise with guest bookings

Rooms Controller, Accor Hotels Dallas, Texas

May 2009 – October 2009

Manage and maintain room inventory
Troubleshoot any issues that arise with guest bookings
Maintain accurate records of all room bookings

Entry Level Rooms Controller, Wyndham Hotels & Resorts Parsippany, New Jersey

November 2007 – April 2009

Respond to guest inquiries and complaints in a timely manner
Ensure guest satisfaction by providing excellent customer service
Ensure compliance with hotel policies and procedures

Education

San Diego State University, San Diego, California

Bachelor of Science in Culinary Arts, September, 2007

Skills

Supervisory

Leadership

Teamwork

Negotiation

Visualization

Cybersecurity

Systems Analysis

Business Acumen

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Employment history

Senior Rooms Controller, Best Western Hotels & Resorts Phoenix, Arizona

December 2016 – Present

Coordinate with housekeeping staff to ensure rooms are clean and ready for guests
Monitor competitors’ activities and adjust strategies accordingly
Generate reports to track room occupancy and revenue

Associate Rooms Controller, Marriott International Bethesda, Maryland

May 2016 – November 2016

Respond to guest inquiries and complaints in a timely manner
Monitor occupancy levels and room availability
Monitor and adjust room rates as needed

Jr. Rooms Controller, Best Western Hotels & Resorts Phoenix, Arizona

May 2015 – April 2016

Maintain accurate records of all room bookings
Coordinate with housekeeping staff to ensure rooms are clean and ready for guests
Generate reports to track room occupancy and revenue

Education

Texas Tech University, Lubbock, Texas

Master of Science in Hospitality and Tourism Administration, March, 2015

Texas Tech University, Lubbock, Texas

Bachelor of Science in Food Service Management, March, 2011

Skills

Presentation

Strategic Thinking

Collaboration

Public Speaking

Operating Systems.

Process Improvement

Data Analysis

Quality Assurance

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rooms controller Job Descriptions; Explained

If you're applying for an rooms controller position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

rooms controller

Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
Block VIPs and SPG members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
Any task as assigned by Revenue Management or Hotel Leadership team.

rooms controller/ guest service agent

Supported the General Manager with day-to-day Front Desk operations including scheduling, staffing, training and various department incentive goals.
Oversaw training of all incoming Front Desk Agents with all integrated hotel operating systems.
Instrumental in coordinating and overseeing Casino Incentives, Hotel VIP Events and various other special projects.
Forecasted and oversaw the smooth transition for VIP Guest Reservations and reservations during surge periods.
Implemented the appropriate booking strategies to ensure reservation accuracy and service excellence.

rooms controller Job Skills

For an rooms controller position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Troubleshooting
Quality Assurance
Database Management
Project Management
Technical
Data Analysis
Business Acumen
Process Improvement
Financial Management
Visualization
Reporting
Systems Analysis
Programming
Networking
Software Development
Systems Administration
Cloud Computing
Cybersecurity
Operating Systems.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your rooms controller Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Professional Summary

A highly motivated Rooms Controller with extensive experience in the hospitality field. Proven track record of successfully managing room inventory, coordinating with departments and providing excellent customer service.

Employment history

Senior Rooms Controller, Hyatt Hotels Corporation Chicago, Illinois

January 2009 – Present

Assist in the development of marketing strategies to promote the hotel
Ensure guest satisfaction by providing excellent customer service
Ensure compliance with hotel policies and procedures

Rooms Controller, Wyndham Hotels & Resorts Parsippany, New Jersey

June 2008 – December 2008

Manage and maintain room inventory
Coordinate with housekeeping staff to ensure rooms are clean and ready for guests
Troubleshoot any issues that arise with guest bookings

Junior Rooms Controller, Kimpton Hotels & Restaurants San Francisco, California

December 2007 – May 2008

Education

Texas Tech University, Lubbock, Texas

Bachelor of Science in Hospitality Business Management, October, 2007

Skills

Presentation

Adaptability

Project Management

Written Communication

Software Development

Computer Literacy

Visualization

Project Management

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your rooms controller Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Rooms Controller, Red Lion Hotels Corporation Spokane, Washington

October 2016 – May 2022

Develp and implement strategys for increasin occupancy levelss
Ensure guest satisfaction by providing excellant customer service
Maintain accurrate records of all room bookingss

Rooms Controller, Choice Hotels International Rockville, Maryland

October 2015 – September 2016

Proces reservations and cancellationss
Respond to guest inquirys and complaint in a timely maner
Monitor occupany levels and room availablity

Junior Rooms Controller, Hyatt Hotels Corporation Chicago, Illinois

May 2014 – September 2015

Manage, and maintain room inventory
Processs reservations, and cancellations
Develop, and implement strategies for increasing occupancy levels.

Education

Texas Tech University, Lubbock, Texas

Master of Science in Tourism and Travel Management, March, 2014

Texas Tech University, Lubbock, Texas

Bachelor of Science in Hospitality and Tourism Management, March, 2010

Skills

Training

Creativity

Strategic Thinking

Attention to Detail

Cybersecurity

Business Acumen

Computer Literacy

Quality Assurance

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

rooms controller Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an rooms controller position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Rooms Controller
Marriott International
Bethesda, Maryland

To Whom It May Concern

I am writing to express my interest in the Senior Rooms Controller role at Marriott International. As a Rooms Controller with 6 years of experience in Hospitality, I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Hospitality, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Senior Rooms Controller position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Sincerely,
Quentin Ingram
808-509-0275
quentiningram49@gmail.com

Quentin Ingram

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