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network support technician: Resume Samples & Writing Guide
Professional Summary
Experienced Network Support Technician with an in-depth knowledge of IT systems and network infrastructure. Skilled in troubleshooting and resolving complex network issues and providing exceptional customer service.
Employment history
Senior Network Support Technician, Intel Santa Clara, California
June 2014 – Present
- Troubleshoot network and system problems
- Install and support LANs, WANs, network segments, Internet, and intranet systems
- Monitor network traffic and security issues
Network Support Technician, Oracle Redwood City, California
December 2012 – May 2014
- Develop and maintain local area networks (LANs) and wide area networks (WANs)
- Establish network users, user environment, directories, and security
- Provide technical support and training to users
Junior Network Support Technician, Apple Cupertino, California
July 2011 – November 2012
- Monitor network traffic and security issues
- Perform periodic network performance tuning and troubleshooting
- Evaluate and modify system's performance
Education
University of Texas at Austin, Austin, Texas
Doctor of Philosophy in Cyber Security, May, 2011
University of Texas at Austin, Austin, Texas
Bachelor of Science in Information Systems, May, 2007
Skills
Flexibility
Conflict Resolution
Presentation
Time Management
Wireless Networking
VPN
VoIP
Switching
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Professional Summary
Highly experienced Network Support Technician with a strong background in Information Technology. Skilled in troubleshooting and resolving network issues, providing technical support, and maintaining network security.
Employment history
Senior Network Support Technician, Microsoft Redmond, Washington
July 2010 – Present
- Develop and maintain local area networks (LANs) and wide area networks (WANs)
- Create and maintain system documentation
- Respond to user inquiries regarding computer software or hardware operation
Associate Network Support Technician, Accenture New York, New York
December 2009 – June 2010
- Diagnose and resolve network hardware and software problems
- Establish network users, user environment, directories, and security
- Troubleshoot network and system problems
Jr. Network Support Technician, Accenture New York, New York
December 2008 – November 2009
- Provide technical support and training to users
- Ensure network connectivity throughout a company's LAN/WAN infrastructure
- Perform periodic network performance tuning and troubleshooting
Education
Cornell University, Ithaca, New York
Doctor of Philosophy in Cyber Security, November, 2008
Cornell University, Ithaca, New York
Bachelor of Science in Software Engineering, November, 2004
Skills
Mentoring
Relationship Management.
Customer Service
Analytical
DNS
Virtualization
Network Security
Scripting.
Employment history
Lead Network Support Technician, Google Mountain View, California
December 2017 – Present
- Develop and maintain local area networks (LANs) and wide area networks (WANs)
- Maintain network servers such as file servers, VPN gateways, intrusion detection systems
- Provide technical support and training to users
Associate Network Support Technician, Accenture New York, New York
December 2016 – November 2017
- Maintain network servers such as file servers, VPN gateways, intrusion detection systems
- Evaluate and modify system's performance
- Diagnose and resolve network hardware and software problems
Junior Network Support Technician, IBM San Francisco, California
May 2016 – November 2016
- Maintain network servers such as file servers, VPN gateways, intrusion detection systems
- Respond to user inquiries regarding computer software or hardware operation
- Evaluate and modify system's performance
Education
Cornell University, Ithaca, New York
Bachelor of Science in Information Technology, March, 2016
Skills
Negotiation
Innovation
Computer Literacy
Problem Solving
VoIP
Network Troubleshooting
Wireless Networking
IT Infrastructure
Employment history
Senior Network Support Technician, Oracle Redwood City, California
October 2020 – Present
- Establish network users, user environment, directories, and security
- Evaluate and modify system's performance
- Respond to user inquiries regarding computer software or hardware operation
Network Support Technician, Dell Technologies Round Rock, Texas
March 2020 – September 2020
- Troubleshoot network and system problems
- Create and maintain system documentation
- Evaluate and modify system's performance
Jr. Network Support Technician, HP Palo Alto, California
March 2019 – February 2020
- Develop and maintain local area networks (LANs) and wide area networks (WANs)
- Create and maintain system documentation
- Respond to user inquiries regarding computer software or hardware operation
Education
University of Texas at Austin, Austin, Texas
Bachelor of Science in Network Engineering, January, 2019
Skills
Creativity
Analytical
Interpersonal
Database Management
Network Administration
VoIP
Operating Systems
IT Infrastructure
Employment history
Chief Network Support Technician, Oracle Redwood City, California
March 2018 – Present
- Install and support LANs, WANs, network segments, Internet, and intranet systems
- Diagnose and resolve network hardware and software problems
- Configure and install network hardware and software
Network Support Technician, Amazon Seattle, Washington
September 2017 – February 2018
- Respond to user inquiries regarding computer software or hardware operation
- Create and maintain system documentation
- Ensure network connectivity throughout a company's LAN/WAN infrastructure
Junior Network Support Technician, Accenture New York, New York
September 2016 – August 2017
- Troubleshoot network and system problems
- Evaluate and modify system's performance
- Provide technical support and training to users
Education
University of California, Berkeley, California
Doctor of Philosophy in Information Systems, July, 2016
University of California, Berkeley, California
Bachelor of Science in Computer Engineering, July, 2012
Skills
Adaptability
Data Analysis
Conflict Resolution
Creativity
VPN
VoIP
TCP/IP Protocols
Scripting.
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network support technician Job Skills
For an network support technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Network Administration
- Data Backup and Recovery
- Virtualization
- Firewall Configuration
- Network Security
- Network Troubleshooting
- Operating Systems
- System Monitoring
- IT Infrastructure
- Cloud Computing
- VoIP
- Routing
- Switching
- Wireless Networking
- TCP/IP Protocols
- DNS
- DHCP
- LAN/WAN
- VPN
- Network Design
- Scripting.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your network support technician Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Xavier Daniels
563 Cedarwood Avenue, Castle Point, MO 63136Employment history
Chief Network Support Technician, Intel Santa Clara, California
July 2020 – Present
- Instal and support LANs, WANs, network segements, Internet, and intranet systems
- Create and maintian system documentation
- Evaluate and modify systems performance.
Network Support Technician, Accenture New York, New York
February 2019 – June 2020
- Provide technicall support an trainning to users
- Perform periodic netwerk performance tunning and troublshooting
- Develop and mantain local area networks (LANs) and wide area networks (WANs).
Junior Network Support Technician, Google Mountain View, California
February 2018 – January 2019
- Mointor network traffic and security issuess
- Provide technial support and trainning to userss
- Developd and maintan local area networks (LANs) and wide area networks (WANs)
Education
University of Michigan, Ann Arbor, Michigan
Doctor of Philosophy in Network Engineering, December, 2017
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Computer Science, December, 2013
Skills
Collaboration
Flexibility
Financial Management
Time Management
Network Troubleshooting
Routing
TCP/IP Protocols
Wireless Networking
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
How to Optimize Your network support technician Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Network Support Technician, Oracle Redwood City, California
June 2013 – May 2022
- Evaluate and modify system's performance
- Perform periodic network performance tuning and troubleshooting
- Monitor network traffic and security issues
Associate Network Support Technician, Intel Santa Clara, California
December 2011 – May 2013
- Configure and install network hardware and software
- Troubleshoot network and system problems
- Provide technical support and training to users
Entry Level Network Support Technician, Oracle Redwood City, California
December 2010 – December 2011
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Doctor of Philosophy in Information Systems, November, 2010
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Software Engineering, November, 2006
Skills
Supervisory
Adaptability
Visualization
Troubleshooting
IT Infrastructure
Firewall Configuration
Virtualization
Network Administration
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
network support technician Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an network support technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Network Support Technician
Amazon
Seattle, Washington
Amazon
Seattle, Washington
To the respected Amazon Recruitment Team
I am excited to apply for the Senior Network Support Technician position at Amazon. As a highly skilled Network Support Technician with 12 years of experience in Information Technology (IT), I am confident that I can contribute significantly to your organization.
Throughout my life, I have pursued my passion for Software Development and have gained experience in this field as a result. This experience has given me valuable skills such as Flexibility and Conflict Resolution, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Network Support Technician and help your organization achieve its well determined goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Kindest regards,
Derek Jones
732-654-7041
[email protected]
Derek Jones
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.