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network support engineer: Resume Samples & Writing Guide

Ursa Irving 378 Creekwood Drive, Lost Bridge Village, AR 72732
irvingursa38@yandex.com
771-636-6890

Professional Summary

 Experienced Network Support Engineer with extensive knowledge in troubleshooting, maintenance, and installation of IT infrastructure. Proven ability to provide reliable and quality technical support to customers. 

Employment history

Chief Network Support Engineer, HP Palo Alto, California
August 2012 – Present
  • Research and recommend network and system improvements
  • Investigate and resolve hardware and software problems
  • Troubleshoot network and system issues
Network Support Engineer, Amazon Seattle, Washington
March 2011 – July 2012
  • Monitor network usage and analyze network performance
  • Install and configure servers, routers, and switches
  • Perform system backups and disaster recovery operations
Entry Level Network Support Engineer, Oracle Redwood City, California
August 2010 – February 2011
  • Research and recommend network and system improvements
  • Monitor and maintain network performance
  • Develop and implement network policies and procedures

Education

Stanford University, Palo Alto, California
Doctor of Philosophy in Computer Information Systems, July, 2010
Stanford University, Palo Alto, California
Bachelor of Science in Software Engineering, July, 2006

Skills

Social Media
Risk Management
Decision Making
Mentoring
Subnetting
Wireless Networking
DNS
Network Optimization

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Gus Bailey 636 Hillcrest Drive, Pencil Bluff, AR 71965
baileygus@zoho.com
607-935-2337

Employment history

Senior Network Support Engineer, Intel Santa Clara, California
June 2020 – Present
  • Monitor and maintain network performance
  • Investigate and resolve hardware and software problems
  • Perform system upgrades and patch management
Associate Network Support Engineer, Intel Santa Clara, California
December 2019 – May 2020
  • Research and recommend network and system improvements
  • Develop and implement network policies and procedures
  • Install and configure servers, routers, and switches
Junior Network Support Engineer, IBM San Francisco, California
May 2019 – November 2019
  • Research and recommend network and system improvements
  • Liaise with vendors and other IT personnel for problem resolution
  • Monitor and maintain network performance

Education

University of Texas at Austin, Austin, Texas
Master of Science in Network Security, April, 2019
University of Texas at Austin, Austin, Texas
Bachelor of Science in Network Security, April, 2015

Skills

Networking
Coaching
Risk Management
Research
Cloud Computing
TCP/IP
Wireless Networking
Troubleshooting
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Andrew Allen 793 Langley Lane, Waumandee, WI 54622
allenandrew@icloud.com
664-771-2207

Professional Summary

 Highly experienced IT professional with extensive knowledge in network support engineering. Proven track record of success in developing, maintaining, and troubleshooting complex server and network infrastructure. 

Employment history

Chief Network Support Engineer, Microsoft Redmond, Washington
March 2014 – Present
  • Maintain network security
  • Configure and install network hardware and software
  • Provide technical support and training to users
Network Support Engineer, Oracle Redwood City, California
September 2012 – February 2014
  • Provide technical support and training to users
  • Investigate and resolve hardware and software problems
  • Research and recommend network and system improvements
Junior Network Support Engineer, Accenture New York, New York
April 2011 – August 2012
  • Monitor and maintain network performance
  • Maintain network security
  • Perform system upgrades and patch management

Education

University of Illinois at Urbana, Champaign, Illinois
Certified Cloud Security Professional (CCSP), February, 2011

Skills

Adaptability
Coaching
Data Analysis
Training
Wireless Networking
DNS
DHCP
Switching
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Pete White 428 Valleywood Drive, Great Neck Estates, NY 11021
petewhite@zoho.com
877-873-3684

Employment history

Chief Network Support Engineer, Apple Cupertino, California
February 2021 – Present
  • Perform system backups and disaster recovery operations
  • Research and recommend network and system improvements
  • Perform system upgrades and patch management
Network Support Engineer, HP Palo Alto, California
August 2019 – January 2021
  • Provide technical support and training to users
  • Install and configure servers, routers, and switches
  • Configure and install network hardware and software
Junior Network Support Engineer, Microsoft Redmond, Washington
March 2018 – July 2019
  • Maintain network security
  • Develop and implement network policies and procedures
  • Provide technical support and training to users

Education

Massachusetts Institute of Technology, Boston, Massachusetts
Certified Wireless Network Administrator (CWNA), January, 2018

Skills

Adaptability
Public Speaking
Reporting
Visualization
Network Security
VPN Configuration
Cabling
DNS
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Paul Roberts 615 Millview Drive, Clever, MO 65631
robertspaul@hotmail.com
797-706-3603

Professional Summary

 Highly experienced Network Support Engineer with a deep understanding of Information Technology (IT) systems. Proven ability to troubleshoot and resolve complex network issues quickly and efficiently. 

Employment history

Lead Network Support Engineer, Apple Cupertino, California
January 2012 – Present
  • Monitor and maintain network performance
  • Troubleshoot network and system issues
  • Install and configure servers, routers, and switches
Network Support Engineer, Apple Cupertino, California
August 2010 – December 2011
  • Perform system upgrades and patch management
  • Monitor and maintain network performance
  • Install and configure servers, routers, and switches
Entry Level Network Support Engineer, Google Mountain View, California
January 2010 – July 2010
  • Monitor and maintain network performance
  • Troubleshoot network and system issues
  • Maintain network security

Education

Georgia Institute of Technology, Atlanta, Georgia
Master of Science in Network Engineering, November, 2009
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Information Technology, November, 2005

Skills

Critical Thinking
Financial Management
Adaptability
Communication
Network Design
Routing Protocols
DHCP
VPN Configuration
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network support engineer Job Descriptions; Explained

If you're applying for an network support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

network support engineer

  • Deployed hardware and software to fulfill user requests.
  • Configured and supported multiple remote site installations.
  • Involved in configuration of VLANs, VTP, STP and other IP layer conflicts.
  • Troubleshooting issues within the network to ensure it is running efficiently.
  • Responded to inquiries from clients to provide technical assistance and support.
2

network support engineer

  • Coordinate with other professionals, such as contractors and electrician to ensure job success.
  • Plan and coordinate with ISP.
  • Provide technical support for admin officers and end users.
  • Keep records on the use and/or blocked IP’s.
  • Successfully assigned IP to end users, from different ISP’s depending on clients request.
  • Successfully assigned VLAN’s to specific ports.
  • Successfully performed installing or upgrading hardware or software.
3

network support engineer

  • Installation Modem, Routers, Switches at branch end.
  • Co-ordinate with service providers to maintain proper uptime and smooth running of connectivity.
  • IOS upgradation of routers and switches.
  • Password recovery of network devices (if required).
4

network support engineer

  • Configuring and troubleshooting of routers and switches.
  • Taking care of network problems
  • Troubleshooting on systems for network related issues
  • Attending client calls for field visit to check the routers issues 
5

network support engineer

  • Second level support for wireless and fiber optic customer service escalations.
  • Root-cause analysis and fault diagnosis of IP network problems involving hardware and configuration;
  • Analysis and monitoring of network activity to ensure optimal network operation.
  • Monitoring of network traffic, usage, and performance
  • Installation and configuration of network devices such as routers, switches, access points etc.
  • Installation, configuration and maintenance of microwave radios (Cambium, Ubiquiti, Radwin, WiMax) for wireless point-to-point and point-to-multi point deployment.
  • Hands on experience with IP addressing, VLAN and IP routing protocol configuration.
1 2 3 … 9

network support engineer Job Skills

For an network support engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Network Administration
  • Network Security
  • Firewall Configuration
  • VPN Configuration
  • DHCP
  • DNS
  • TCP/IP
  • LAN/WAN
  • Routing Protocols
  • Switching
  • Troubleshooting
  • VoIP
  • Wireless Networking
  • Network Monitoring
  • Network Design
  • Network Optimization
  • OSI Model
  • Subnetting
  • Cabling
  • Cloud Computing
  • Scripting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your network support engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

George Young 395 Sunset Drive, Gervais, OR 97026
younggeorge@mail.com
874-134-8091

Employment history

Senior Network Support Engineer, Amazon Seattle, Washington
March 2023 – May 2022
  • Liaise with vendors and other IT personnel for problem resolution
  • Perform system backups and disaster recovery operations
  • Maintain network security
Associate Network Support Engineer, Microsoft Redmond, Washington
August 2022 – February 2023
  • Configure and install network hardware and software
  • Troubleshoot network and system issues
  • Perform system upgrades and patch management
Jr. Network Support Engineer, Dell Technologies Round Rock, Texas
March 2021 – July 2022

    Education

    University of Washington, Seattle, Washington
    Microsoft Certified Solutions Expert (MCSE), January, 2021

    Skills

    Collaboration
    Training
    Documentation
    Critical Thinking
    Firewall Configuration
    LAN/WAN
    Network Monitoring
    OSI Model

    Unexplained Year Gaps and Missing Job Experiences are a No-no

    Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

    Key Insights
    • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
    • Use the gap to talk about positive attributes or additional skills you've learned.
    • Be honest and straightforward about the gap and explain it using a professional summary.

    How to Optimize Your network support engineer Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Ben Coleman 332 Sunset St., Mills River, NC 28759

    Employment history

    Senior Network Support Engineer, Microsoft Redmond, Washington
    July 2020 – Present
    • Liase with vendors and other IT personnel for problem resoulution
    • Manage user accounts, permissons, and access rights
    • Perform system back-ups and disater recovery opertaions
    Network Support Engineer, Accenture New York, New York
    January 2020 – June 2020
    • Develp and implement network policies and proceduers
    • Troubleshoot network an system issues
    • Investigate and resolve hardward and softwar problems
    Entry Level Network Support Engineer, IBM San Francisco, California
    June 2019 – December 2019
    • Develp and implement network policies and procedues
    • Configure and install network hardwere and softwere
    • Moniter and maintin network performence

    Education

    University of California, Berkeley, California
    Master of Science in Network Engineering, May, 2019
    University of California, Berkeley, California
    Bachelor of Science in Network Engineering, May, 2015

    Skills

    Troubleshooting
    Collaboration
    Attention to Detail
    Communication
    Subnetting
    Switching
    TCP/IP
    Firewall Configuration

    Avoid Spelling Mistakes and Include your Contact Information

    Missing contact information prevents recruiters from understanding you're the best fit for the position.

    Key Insights
    • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
    • Make sure to use a professional email address as part of your contact information.
    • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

    network support engineer Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an network support engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Ursa
    Irving     irvingursa38@yandex.com
    771-636-6890
    378 Creekwood Drive, Lost Bridge Village, AR
    72732

    Chief Network Support Engineer
    Microsoft
    Redmond, Washington

    Microsoft Hiring Team


    I am writing to express my interest in the Chief Network Support Engineer position at Microsoft. As a Network Support Engineer with 13 years of experience in Information Technology (IT) myself, I believe I have the necessary skills and expertise to excel in this role.


    My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Microsoft and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


    I appreciate the opportunity to apply for the Chief Network Support Engineer position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.


    Kindest regards,
    Ursa Irving
    771-636-6890
    irvingursa38@yandex.com

    Ursa Irving






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