5 Amazing mall manager Resume Examples (Updated 2023) + Skills & Job Descriptions

mall manager

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mall manager: Resume Samples & Writing Guide

Professional Summary

Highly motivated Mall Manager with extensive experience in the hospitality industry. Proven ability to manage staff, drive sales, and ensure customer satisfaction.

Employment history

Lead Mall Manager, Hyatt Hotels Corporation Chicago, Illinois

December 2011 – Present

Ensure compliance with all applicable laws and regulations
Coordinate events and promotions at the mall
Manage day-to-day operations of the mall

Associate Mall Manager, Red Lion Hotels Corporation Spokane, Washington

July 2010 – November 2011

Develop and implement safety and security protocols
Ensure compliance with all applicable laws and regulations
Develop and maintain relationships with tenants, vendors, and customers

Jr. Mall Manager, Wyndham Hotels & Resorts Parsippany, New Jersey

December 2009 – June 2010

Develop and maintain relationships with tenants, vendors, and customers
Manage day-to-day operations of the mall
Supervise and manage staff, including hiring, training, and performance evaluations

Education

Pennsylvania State University, University Park, Pennsylvania

Doctor of Philosophy in Hospitality Business Management, October, 2009

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Food Service Management, October, 2005

Skills

Mentoring

Strategic Thinking

Public Speaking

Collaboration

Computer Literacy

Financial Management

Written Communication

Database Management

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Employment history

Chief Mall Manager, Hilton Hotels & Resorts McLean, Virginia

May 2018 – Present

Monitor and manage the mall’s budget and expenses
Manage inventory and ensure the proper display of merchandise
Develop and implement strategies to increase sales and profitability

Associate Mall Manager, Choice Hotels International Rockville, Maryland

November 2016 – April 2018

Develop and implement strategies to increase sales and profitability
Supervise and manage staff, including hiring, training, and performance evaluations
Analyze customer data and trends to identify opportunities for improvement

Entry Level Mall Manager, Red Lion Hotels Corporation Spokane, Washington

June 2015 – October 2016

Develop, implement, and monitor customer service policies and procedures
Create and maintain marketing plans to promote the mall
Develop and implement strategies to increase sales and profitability

Education

Texas Tech University, Lubbock, Texas

Bachelor of Arts in Hotel and Restaurant Management, April, 2015

Skills

Visualization

Relationship Management.

Teamwork

Stress Management

Troubleshooting

Presentation

Data Analysis

Financial Management

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Professional Summary

A motivated and organized Mall Manager with extensive experience in the hospitality industry. Proven track record of successfully overseeing all aspects of mall operations, from customer service to financial management.

Employment history

Chief Mall Manager, Hyatt Hotels Corporation Chicago, Illinois

September 2011 – Present

Ensure compliance with all applicable laws and regulations
Develop, implement, and monitor customer service policies and procedures
Develop and maintain relationships with tenants, vendors, and customers

Associate Mall Manager, Accor Hotels Dallas, Texas

April 2010 – August 2011

Develop and manage tenant relations
Manage day-to-day operations of the mall
Monitor and manage the mall’s budget and expenses

Entry Level Mall Manager, InterContinental Hotels Group Atlanta, Georgia

October 2008 – March 2010

Coordinate events and promotions at the mall
Develop and implement strategies to increase sales and profitability
Develop, implement, and monitor customer service policies and procedures

Education

Texas Tech University, Lubbock, Texas

Food Service Management, September, 2008

Skills

Financial Management

Negotiation

Attention to Detail

Networking

Reporting

Computer Literacy

Presentation

Accounting

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Employment history

Senior Mall Manager, Wyndham Hotels & Resorts Parsippany, New Jersey

September 2018 – Present

Create and maintain marketing plans to promote the mall
Develop and implement safety and security protocols
Develop and manage tenant relations

Mall Manager, Wyndham Hotels & Resorts Parsippany, New Jersey

September 2017 – August 2018

Monitor and manage the mall’s budget and expenses
Oversee maintenance and repair of mall facilities
Analyze customer data and trends to identify opportunities for improvement

Entry Level Mall Manager, Hilton Hotels & Resorts McLean, Virginia

April 2016 – August 2017

Ensure compliance with all applicable laws and regulations
Create and maintain marketing plans to promote the mall
Develop and implement strategies to increase sales and profitability

Education

University of Houston, Houston, Texas

Tourism and Travel Management, February, 2016

Skills

Research

Problem Solving

Public Speaking

Analytical

Troubleshooting

Financial Management

Process Improvement

Quality Assurance

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Employment history

Senior Mall Manager, Marriott International Bethesda, Maryland

February 2018 – Present

Develop and implement strategies to increase sales and profitability
Develop, implement, and monitor customer service policies and procedures
Develop and manage tenant relations

Associate Mall Manager, Wyndham Hotels & Resorts Parsippany, New Jersey

August 2017 – January 2018

Develop and maintain relationships with tenants, vendors, and customers
Coordinate events and promotions at the mall
Manage day-to-day operations of the mall

Junior Mall Manager, Marriott International Bethesda, Maryland

March 2016 – July 2017

Develop and manage tenant relations
Oversee maintenance and repair of mall facilities
Monitor customer feedback and implement customer service initiatives

Education

Texas Tech University, Lubbock, Texas

Event Planning, January, 2016

Skills

Networking

Adaptability

Visualization

Negotiation

Innovation

Process Improvement

Data Analysis

Computer Literacy

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mall manager Job Skills

For an mall manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Customer Service
Troubleshooting
Quality Assurance
Supervisory
Risk Management
Database Management
Training
Innovation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Relationship Management
Computer Literacy
Technical
Data Analysis
Project Management
Presentation
Written Communication

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your mall manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Mall Manager, InterContinental Hotels Group Atlanta, Georgia

February 2024 – Present

Oversees maintenence and repairs of mall facilites
Analyzes customers data and trendss to identify oppertunities for improvent
Develops and maintians relationships with tenantss, vendors, and customerss

Associate Mall Manager, Best Western Hotels & Resorts Phoenix, Arizona

September 2022 – January 2024

Manege inventry and ensue the proper dsiplay of merchandice
Create and maintane marketing plans to promote the mall
Manege day-to-day operatons of the mall

Junior Mall Manager, Hilton Hotels & Resorts McLean, Virginia

March 2021 – August 2022

Manege day-to-day operations of the mall
Oversee maintenace and repaire of mall facilites
Develop, impliment, and moniter customer service policys and proceduers

Education

University of Central Florida, Orlando, Florida

Doctor of Arts in Hotel and Restaurant Management, February, 2021

University of Central Florida, Orlando, Florida

Bachelor of Arts in Hotel and Restaurant Management, February, 2017

Skills

Relationship Management.

Research

Adaptability

Professionalism

Business Acumen

Innovation

Process Improvement

Project Management

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your mall manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Mall Manager, Accor Hotels Dallas, Texas

June 2013 – May 2022

Manage day-to-day operations of the mall
Monitor customer feedback and implement customer service initiatives
Develop and manage tenant relations

Associate Mall Manager, Wyndham Hotels & Resorts Parsippany, New Jersey

January 2012 – May 2013

Analyze customer data and trends to identify opportunities for improvement
Coordinate events and promotions at the mall
Supervise and manage staff, including hiring, training, and performance evaluations

Junior Mall Manager, Choice Hotels International Rockville, Maryland

July 2011 – December 2011

Education

Texas Tech University, Lubbock, Texas

Bachelor of Science in Hospitality Management, May, 2011

Skills

Collaboration

Coaching

Organization

Communication

Customer Service

Project Management

Quality Assurance

Visualization

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

mall manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an mall manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Mall Manager
Hilton Hotels & Resorts
McLean, Virginia

To the respected Hilton Hotels & Resorts Hiring Team

I am a passionate Mall Manager with 14 years of experience in Hospitality. I am excited to submit my application for the Lead Mall Manager position at Hilton Hotels & Resorts, where I believe my skills and expertise would be a great asset to your team.

Throughout my life, I have been passionate about Hospitality Law and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Hospitality, has given me the opportunity to develop my skills in Mentoring and Strategic Thinking, which I am excited to apply to the role at Hilton Hotels & Resorts. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Sincerely,
Bernie Wilson
958-816-7436
[email protected]

Bernie Wilson

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