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loan servicing specialist: Resume Samples & Writing Guide
Employment history
Lead Loan Servicing Specialist, Wells Fargo San Francisco, California
January 2019 – Present
- Manage delinquencies and defaults on loan accounts
- Assist in the preparation of loan documents and other legal paperwork
- Prepare and review loan documents
Loan Servicing Specialist, Bank of the West San Francisco, California
June 2018 – December 2018
- Enforce loan covenants and other terms of the loan agreement
- Process loan payments, modifications, and other servicing requests
- Prepare and review loan documents
Junior Loan Servicing Specialist, Wells Fargo San Francisco, California
December 2017 – May 2018
- Provide customer service and support to borrowers
- Process loan payments, modifications, and other servicing requests
- Communicate with loan officers, lenders, and other stakeholders
Education
University of California, Los Angeles, California
Master of Science in Financial Services, October, 2017
University of California, Los Angeles, California
Bachelor of Science in Economics, October, 2013
Skills
Research
Business Acumen
Leadership
Conflict Resolution
Project Management
Relationship Management
Reporting
Strategic Thinking
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Professional Summary
Highly experienced Loan Servicing Specialist with extensive knowledge of banking operations and regulations. Proven ability to provide superior customer service and ensure accurate loan servicing.
Employment history
Senior Loan Servicing Specialist, TD Bank Portland, Maine
September 2012 – Present
- Follow applicable laws and regulations related to loan servicing
- Process loan payments, modifications, and other servicing requests
- Maintain accurate records and complete periodic audits
Loan Servicing Specialist, JP Morgan Chase New York, New York
March 2011 – August 2012
- Follow applicable laws and regulations related to loan servicing
- Respond to customer inquiries in a timely manner
- Manage delinquencies and defaults on loan accounts
Jr. Loan Servicing Specialist, Wells Fargo San Francisco, California
September 2010 – February 2011
- Research and resolve discrepancies in loan accounts
- Prepare and submit loan files for underwriting
- Communicate with loan officers, lenders, and other stakeholders
Education
Columbia University, New York, New York
Certified Bank Auditor, July, 2010
Skills
Creativity
Presentation
Planning
Computer Literacy
Strategic Thinking
Risk Management
Visualization
Technical
Employment history
Senior Loan Servicing Specialist, PNC Bank Pittsburgh, Pennsylvania
January 2015 – Present
- Negotiate repayment plans with borrowers
- Research and resolve discrepancies in loan accounts
- Maintain accurate records and complete periodic audits
Loan Servicing Specialist, JP Morgan Chase New York, New York
July 2014 – December 2014
- Maintain accurate records and complete periodic audits
- Communicate with loan officers, lenders, and other stakeholders
- Prepare and submit loan files for underwriting
Entry Level Loan Servicing Specialist, PNC Bank Pittsburgh, Pennsylvania
July 2013 – June 2014
- Assist in the preparation of loan documents and other legal paperwork
- Research and resolve discrepancies in loan accounts
- Process loan payments, modifications, and other servicing requests
Education
Harvard University, Cambridge, Massachusetts
Chartered Financial Analyst, May, 2013
Skills
Training
Professionalism
Database Management
Networking
Visualization
Strategic Thinking
Innovation
Reporting
Employment history
Chief Loan Servicing Specialist, PNC Bank Pittsburgh, Pennsylvania
August 2020 – Present
- Maintain accurate records and complete periodic audits
- Negotiate repayment plans with borrowers
- Research and resolve discrepancies in loan accounts
Associate Loan Servicing Specialist, PNC Bank Pittsburgh, Pennsylvania
March 2019 – August 2020
- Prepare and review loan documents
- Research and resolve discrepancies in loan accounts
- Generate loan statements and other reports
Junior Loan Servicing Specialist, U.S. Bank Minneapolis, Minnesota
September 2018 – February 2019
- Maintain accurate records and complete periodic audits
- Manage delinquencies and defaults on loan accounts
- Process loan payments, modifications, and other servicing requests
Education
University of Pennsylvania, Philadelphia, Pennsylvania
Master of Science in Risk Management, July, 2018
University of Pennsylvania, Philadelphia, Pennsylvania
Bachelor of Science in Investment Banking, July, 2014
Skills
Adaptability
Reporting
Quality Assurance
Teamwork
Supervisory
Risk Management
Relationship Management
Innovation
Employment history
Lead Loan Servicing Specialist, PNC Bank Pittsburgh, Pennsylvania
September 2019 – Present
- Negotiate repayment plans with borrowers
- Follow applicable laws and regulations related to loan servicing
- Prepare and review loan documents
Loan Servicing Specialist, TD Bank Portland, Maine
April 2018 – August 2019
- Communicate with loan officers, lenders, and other stakeholders
- Research and resolve discrepancies in loan accounts
- Negotiate repayment plans with borrowers
Junior Loan Servicing Specialist, Citigroup New York, New York
April 2017 – March 2018
- Generate loan statements and other reports
- Prepare and review loan documents
- Prepare and submit loan files for underwriting
Education
University of Texas at Austin, Austin, Texas
Master of Science in Financial Services, February, 2017
University of Texas at Austin, Austin, Texas
Bachelor of Science in Financial Services, February, 2013
Skills
Mentoring
Customer Service
Project Management
Reporting
Process Improvement
Documentation
Strategic Thinking
Quality Assurance
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loan servicing specialist Job Descriptions; Explained
If you're applying for an loan servicing specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
loan servicing specialist
- Contacted delinquent borrowers in order to determine reason for delinquency.
- Initiated workout programs, analyzed mortgagor’s financial statements, and reviewed mortgagor’s payment record.
- Solid knowledge in all aspects of loan servicing; including loan origination, escrows, special loans, collections,loss mitigation, foreclosure, REO, cash reconciliation, and state and federal regulations.
- Updated application data, secured current financial information, obtained commitments for repayment plans and determined best resolution to mitigate losses.
2
loan servicing specialist
- Worked in an extremely detailed position with set deadlines and requirements
- Interacted with customers, guarantors, and creditors in solving deliquencies on accounts and filing claims with the federal government
- Expedited student loan claims by using strong working knowledge of government rules & regulations, leading to less claims and more loans being paid
- Found solutions to deliquent student loan accounts and seek to resolve them
- Maintained database records through student loan software programs such as PHEAA & MESA
- Tested Mohela’s applications & processes in merging with the Direct Loan System
- Ensured diversity & inclusion within the company by being a founding member of the Mohela Diversity Team
loan servicing specialist Job Skills
For an loan servicing specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Analysis
- Computer Literacy
- Technical
- Quality Assurance
- Troubleshooting
- Database Management
- Project Management
- Accounting
- Financial Management
- Risk Management
- Process Improvement
- Business Acumen
- Visualization
- Reporting
- Strategic Thinking
- Supervisory
- Innovation
- Documentation
- Relationship Management
- Loan Servicing.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your loan servicing specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Nathan Austin
715 Willow Avenue, Harrington, DE 19952Employment history
Chief Loan Servicing Specialist, JP Morgan Chase New York, New York
April 2015 – May 2022
- Communicate with loan officers, lenders, and other stakeholders
- Assist in the preparation of loan documents and other legal paperwork
- Manage delinquencies and defaults on loan accounts
Associate Loan Servicing Specialist, SunTrust Bank Atlanta, Georgia
April 2014 – March 2015
- Monitor loan accounts to ensure payments are up to date
- Negotiate repayment plans with borrowers
- Maintain accurate records and complete periodic audits
Entry Level Loan Servicing Specialist, JP Morgan Chase New York, New York
November 2012 – March 2014
- Communicate with loan officers, lenders, and other stakeholders
- Enforce loan covenants and other terms of the loan agreement
- Maintain accurate records and complete periodic audits
Education
University of Pennsylvania, Philadelphia, Pennsylvania
Certified Financial Services Auditor, September, 2012
Skills
Collaboration
Teamwork
Written Communication
Planning
Quality Assurance
Technical
Visualization
Strategic Thinking
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your loan servicing specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Loan Servicing Specialist, JP Morgan Chase New York, New York
April 2020 – Present
- Enforse loan covenents an other terms of the loan agrement.
- Proccess loan payements, modifcations, and other servcieing reqests.
- Provide custmer servise and suport too borowers.
Associate Loan Servicing Specialist, JP Morgan Chase New York, New York
September 2019 – March 2020
- Proccess loan payements, modifcations, and othr servising requests.
- Manege delinquenciess and defaluts on loan aaccounts.
- Respond to customer inquirys in a timely maner.
Junior Loan Servicing Specialist, PNC Bank Pittsburgh, Pennsylvania
April 2018 – August 2019
Education
University of Virginia, Charlottesville, Virginia
Bachelor of Science in Business Administration, February, 2018
Skills
Supervisory
Project Management
Visualization
Listening
Risk Management
Loan Servicing.
Business Acumen
Reporting
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
loan servicing specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an loan servicing specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Loan Servicing Specialist
Capital One
McLean, Virginia
Capital One
McLean, Virginia
Capital One Recruitment Team
I am writing to express my interest in the Lead Loan Servicing Specialist role at Capital One. As a Loan Servicing Specialist with 6 years of experience in the Banking field, I am confident that I have the necessary skills and expertise to succeed in this position.
Throughout my life, I have pursued my passion for Credit Analysis and have gained experience in this field as a result. This experience has given me valuable skills such as Research and Business Acumen, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Loan Servicing Specialist and help your organization achieve its well determined goals.
Thank you for considering my application for the Lead Loan Servicing Specialist position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.
Best regards,
Pete Wilson
911-913-0287
[email protected]
Pete Wilson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.