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it support technician: Resume Samples & Writing Guide
Professional Summary
Experienced IT Support Technician with a proven track record of providing technical support and troubleshooting for a wide range of hardware and software systems. Skilled in diagnosing and resolving complex technical issues quickly and efficiently.
Employment history
Lead It Support Technician, Dell Technologies Round Rock, Texas
September 2012 – Present
- Assist with IT projects
- Manage user access and security
- Respond to help desk requests in a timely manner
Associate It Support Technician, Google Mountain View, California
April 2011 – August 2012
- Assist with IT projects
- Respond to help desk requests in a timely manner
- Perform regular system backups
Entry Level It Support Technician, Intel Santa Clara, California
September 2010 – March 2011
- Provide technical support to clients
- Troubleshoot hardware and software issues
- Provide training and guidance to end-users
Education
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Software Engineering, August, 2010
Skills
Supervisory
Written Communication
Negotiation
Social Media
Data Backup
Computer Hardware
DNS
System Administration
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Employment history
Chief It Support Technician, Oracle Redwood City, California
March 2018 – Present
- Monitor system performance and troubleshoot issues
- Manage hardware and software inventory
- Maintain network security
Associate It Support Technician, Oracle Redwood City, California
March 2017 – February 2018
- Assist in the implementation of new technologies
- Maintain network security
- Set up user accounts and profiles
Jr. It Support Technician, Dell Technologies Round Rock, Texas
August 2016 – February 2017
- Assist with IT projects
- Set up user accounts and profiles
- Respond to help desk requests in a timely manner
Education
University of California, Berkeley, California
Master of Science in Network Engineering, July, 2016
University of California, Berkeley, California
Bachelor of Science in Network Engineering, July, 2012
Skills
Listening
Troubleshooting
Emotional Intelligence
Presentation
VoIP
Cloud Computing
Network Security
TCP/IP
Employment history
Senior It Support Technician, Amazon Seattle, Washington
February 2023 – Present
- Install and configure computer systems
- Respond to help desk requests in a timely manner
- Assist with IT projects
Associate It Support Technician, HP Palo Alto, California
February 2022 – January 2023
- Perform regular system backups
- Respond to help desk requests in a timely manner
- Manage hardware and software inventory
Jr. It Support Technician, Oracle Redwood City, California
February 2021 – January 2022
- Provide technical support to clients
- Set up user accounts and profiles
- Manage hardware and software inventory
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Master of Science in Cyber Security, December, 2020
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Information Systems, December, 2016
Skills
Research
Adaptability
Negotiation
Analytical
Software Installation
Scripting
System Administration
Networking
Employment history
Senior It Support Technician, IBM San Francisco, California
June 2018 – Present
- Manage user access and security
- Respond to help desk requests in a timely manner
- Install and configure computer systems
Associate It Support Technician, Amazon Seattle, Washington
December 2016 – May 2018
- Respond to help desk requests in a timely manner
- Install and configure computer systems
- Resolve connectivity issues
Junior It Support Technician, IBM San Francisco, California
December 2015 – November 2016
- Resolve connectivity issues
- Maintain network security
- Provide training and guidance to end-users
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Cyber Security, November, 2015
Skills
Coaching
Documentation
Planning
Process Improvement
Networking
DNS
Technical Support
Information Security
Professional Summary
Highly experienced IT Support Technician with a track record of providing effective technical support and troubleshooting for a wide range of hardware, software, and network systems. Proven ability to identify and resolve technical issues quickly and efficiently.
Employment history
Lead It Support Technician, Oracle Redwood City, California
September 2011 – Present
- Develop and maintain IT documentation
- Respond to help desk requests in a timely manner
- Set up user accounts and profiles
Associate It Support Technician, IBM San Francisco, California
September 2010 – August 2011
- Troubleshoot hardware and software issues
- Perform regular system backups
- Install and configure computer systems
Entry Level It Support Technician, Dell Technologies Round Rock, Texas
February 2010 – August 2010
- Install and configure computer systems
- Assist in the implementation of new technologies
- Maintain network security
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Master of Science in Computer Science, January, 2010
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Network Security, January, 2006
Skills
Computer Literacy
Professionalism
Adaptability
Listening
Windows Server
Networking
Technical Support
Cloud Computing
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it support technician Job Descriptions; Explained
If you're applying for an it support technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
it support technician
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
- Assist customers in the installation and integration of On Page service to current environment
- Track and monitor all support cases to ensure timely resolution and follow-up
- Clearly identify, document, and find solutions for customer issues and product problems
- Escalate critical customer situations to the appropriate level of management and engineering expertise
- Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
2
it support technician
- Installation and maintenance of company’s computer systems and network.
- Performed upgrades and installed updates.
- Troubleshooting and repairing computers problems.
- Conducted computer technology training with all new staff.
3
it support technician
- Administrative Maintenance of Microsoft Office 365
- Website maintenance and updates
- Minor server updates and administration
- Repair major hardware or software problems.
4
it support technician
- HARDWARE, SOFTWARE INSTALLATION AND TROUBLESHOOTING
- NETWORK SETUP AND TROUBLESHOOTING
- WINDOWS SERVER ADMINISTRATION
- NETWORK PRINTER SETUP, INSTALLATION AND TROUBLESHOOTING
- HELPDESK
5
it support technician
- Fixing any computer related problem for students and staff Logging calls to help desk if problems are outside of criteria
- Connecting printers and staff laptops to the various
- University network IP addresses Installing software on all laptops and desktop compute
- Providing assistance on website editing and management system editing
- Maintenance on network ports and VoIP telephones
- Providing assistance with Audio/Visual setups in lecture rooms
it support technician Job Skills
For an it support technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Network Administration
- System Administration
- Troubleshooting
- Technical Support
- Data Backup
- Active Directory
- Windows Server
- Information Security
- Linux
- Network Security
- Computer Hardware
- Software Installation
- Virtualization
- Cloud Computing
- TCP/IP
- DHCP
- DNS
- VoIP
- Networking
- Firewalls
- Scripting
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your it support technician Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Yvette Ingram
388 Woodland Drive, East Orosi, CA 93647Professional Summary
Highly motivated IT Support Technician with extensive experience in providing technical support to customers and users. Proven track record of troubleshooting and resolving IT issues quickly and efficiently.
Employment history
Chief It Support Technician, Accenture New York, New York
April 2012 – Present
- Manage hardware and software inventory
- Troubleshoot hardware and software issues
- Maintain network security
Associate It Support Technician, Google Mountain View, California
April 2011 – March 2012
- Assist in the implementation of new technologies
- Develop and maintain IT documentation
- Respond to help desk requests in a timely manner
Jr. It Support Technician, Accenture New York, New York
September 2010 – March 2011
Education
Georgia Institute of Technology, Atlanta, Georgia
Certified Information Security Manager (CISM), July, 2010
Skills
Computer Literacy
Interpersonal
Public Speaking
Attention to Detail
Virtualization
Network Security
Active Directory
Computer Hardware
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your it support technician Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead It Support Technician, Dell Technologies Round Rock, Texas
March 2021 – May 2022
- Reslove connctivity issuse
- Assit in the implementaion of new technologys
- Devlop and maintian IT documentaion
It Support Technician, Amazon Seattle, Washington
March 2020 – February 2021
- Manage hardwre an software inventory
- Provied trainig and guidanc to end-users
- Perform reguler system backups
Entry Level It Support Technician, IBM San Francisco, California
March 2019 – February 2020
- Troubleshoot hardwares and softwares issues
- Provide technicall support to clients
- Manage users accesss and securitys
Education
University of California, Berkeley, California
Master of Science in Network Security, January, 2019
University of California, Berkeley, California
Bachelor of Science in Information Technology, January, 2015
Skills
Risk Management
Creativity
Decision Making
Quality Assurance
Windows Server
DNS
Scripting
Troubleshooting
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
it support technician Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an it support technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead It Support Technician
Oracle
Redwood City, California
Oracle
Redwood City, California
To the Recruitment Team at Oracle
I am a highly motivated and experienced It Support Technician with 13 years of experience in Information Technology (IT). I am excited to apply for the Lead It Support Technician position at Oracle, where I am confident that I can contribute to your organization's success.
Throughout my life, I have pursued my passion for Project Management and have gained experience in this field as a result. This experience has given me valuable skills such as Supervisory and Written Communication, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a It Support Technician and help your organization achieve its well determined goals.
Thank you for considering my application for the Lead It Support Technician role. I am looking forward to a future where we work together to drive this organization's success.
Bests,
Harry Gray
619-393-5578
[email protected]
Harry Gray
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.