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it service manager: Resume Samples & Writing Guide

Albert Thompson 817 Valley Drive, Eureka Mill, SC 29706
thompsonalbert68@yahoo.com
935-841-3035

Employment history

Lead It Service Manager, Apple Cupertino, California
June 2021 – Present
  • Monitor and analyze IT service performance to ensure service levels are met
  • Develop and implement IT service management processes and procedures
  • Coordinate and manage IT service resources to meet customer requirements
Associate It Service Manager, Oracle Redwood City, California
December 2019 – May 2021
  • Manage and track IT service budgets and expenditures
  • Ensure IT services are delivered in accordance with established policies and procedures
  • Create and maintain service-related documentation and reports
Jr. It Service Manager, Amazon Seattle, Washington
June 2019 – November 2019
  • Monitor and analyze IT service performance to ensure service levels are met
  • Manage and track IT service budgets and expenditures
  • Develop and implement IT service strategies, processes, and best practices

Education

Stanford University, Palo Alto, California
Bachelor of Science in Network Security, April, 2019

Skills

Visualization
Coaching
Teamwork
Technical
Network Architecture
Network Security
System Design
Network Design

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Xaviero Foster 639 Creek Drive, Buck Meadows, CA 95321
xaviero-foster@hotmail.com
672-669-2527

Professional Summary

 Highly experienced IT Service Manager with a proven track record of success in managing service delivery, developing and implementing IT strategies, and driving customer satisfaction. Skilled in leading teams, problem-solving, and leveraging technology to improve operational efficiency. 

Employment history

Senior It Service Manager, Oracle Redwood City, California
September 2014 – Present
  • Develop and implement IT service management processes and procedures
  • Ensure IT services are delivered in accordance with established policies and procedures
  • Identify and evaluate potential service improvement opportunities
Associate It Service Manager, Amazon Seattle, Washington
March 2013 – August 2014
  • Develop and maintain relationships with key stakeholders, customers, and suppliers
  • Ensure IT services are compliant with industry standards and regulations
  • Establish and maintain service catalogs and service level agreements
Entry Level It Service Manager, Accenture New York, New York
October 2011 – February 2013
  • Create and maintain service-related documentation and reports
  • Develop and maintain relationships with key stakeholders, customers, and suppliers
  • Ensure IT services are compliant with industry standards and regulations

Education

Cornell University, Ithaca, New York
Bachelor of Science in Network Security, August, 2011

Skills

Creativity
Teamwork
Quality Assurance
Stress Management
Network Administration
Cloud Computing
Infrastructure Management
Network Security
Jake Coleman 136 Pine Valley Road, Coleman, FL 33521
coleman.jake@outlook.com
816-393-0064

Professional Summary

 An experienced IT Service Manager with a passion for driving customer satisfaction and operational excellence. Proven track record of successful delivery of IT services and solutions to meet business demands. 

Employment history

Chief It Service Manager, HP Palo Alto, California
April 2010 – Present
  • Develop and maintain relationships with key stakeholders, customers, and suppliers
  • Coordinate and manage IT service resources to meet customer requirements
  • Lead and manage IT service teams and provide guidance and support
It Service Manager, Oracle Redwood City, California
April 2009 – March 2010
  • Manage and track IT service budgets and expenditures
  • Ensure IT services are delivered in accordance with established policies and procedures
  • Coordinate and manage IT service resources to meet customer requirements
Junior It Service Manager, Apple Cupertino, California
April 2008 – March 2009
  • Develop and maintain relationships with key stakeholders, customers, and suppliers
  • Ensure IT services are delivered in accordance with established policies and procedures
  • Develop and implement IT service strategies, processes, and best practices

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania
Doctor of Philosophy in Cyber Security, February, 2008
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Computer Engineering, February, 2004

Skills

Innovation
Reliability
Organization
Creativity
Infrastructure Management
Network Troubleshooting
System Design
Cloud Computing
Brad Jackson 845 Valley View Drive, McBride, OK 73439
bradjackson74@zoho.com
607-130-7665

Employment history

Chief It Service Manager, Intel Santa Clara, California
October 2020 – Present
  • Identify and evaluate potential service improvement opportunities
  • Coordinate and manage IT service resources to meet customer requirements
  • Manage the availability, performance, and capacity of IT services
It Service Manager, Google Mountain View, California
October 2019 – September 2020
  • Identify and evaluate potential service improvement opportunities
  • Develop and implement IT service strategies, processes, and best practices
  • Coordinate and manage IT service resources to meet customer requirements
Junior It Service Manager, Intel Santa Clara, California
October 2018 – September 2019
  • Monitor and respond to IT service incidents and requests
  • Ensure IT services are delivered in accordance with established policies and procedures
  • Develop and implement IT service management processes and procedures

Education

University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Information Technology, August, 2018

Skills

Database Management
Mentoring
Documentation
Reliability
Data Analysis
Software Development
Virtualization
Network Design
Richard Irving 866 Millwood Drive, Connelly Springs, NC 28612
richardirving@inbox.com
840-035-8556

Employment history

Lead It Service Manager, IBM San Francisco, California
March 2020 – Present
  • Monitor and respond to IT service incidents and requests
  • Manage IT service delivery, including service level agreements, incident management, and problem management
  • Ensure IT services are delivered in accordance with established policies and procedures
It Service Manager, Google Mountain View, California
September 2019 – February 2020
  • Manage and track IT service budgets and expenditures
  • Ensure IT services are compliant with industry standards and regulations
  • Develop and implement IT service management processes and procedures
Entry Level It Service Manager, Amazon Seattle, Washington
September 2018 – August 2019
  • Develop and maintain relationships with key stakeholders, customers, and suppliers
  • Ensure IT services are delivered in accordance with established policies and procedures
  • Establish and maintain service catalogs and service level agreements

Education

Stanford University, Palo Alto, California
Master of Science in Network Security, July, 2018
Stanford University, Palo Alto, California
Bachelor of Science in Network Security, July, 2014

Skills

Technical
Presentation
Professionalism
Interpersonal
Virtualization
Software Development
Software Testing
Data Modeling

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it service manager Job Descriptions; Explained

If you're applying for an it service manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

it service manager

  • Implemented process & technology solutions for enterprise wide heterogeneous IT environments to meet business requirements. These solutions included Incident, problem, Change, service level and performance management. 
  • Dynamically established Major Incident team of IT managers and technical experts, formulated to concentrate on the resolution of a Major Incident, offering Services 24/7 across the globe. 
  • Serving 3 Major Business Application (Barra, Risk & Index) with over 6,000 clients & 32 offices worldwide.Responsible for managing the life-cycle of all Problems with a primary objective to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented. 
  • As a Change Management Coordinator we are responsible for working with the Enterprise Change Management Process owner to provide input and receive feedback about Change Management, ensuring the Changes are handled correctly and any risk is minimized. 
  • Review weekly reports, provided by the Change Manager, running management call summarizing the number of changes executed during the previous week and planned for the current week. 
  • Monitoring and management of performance and availability of software applications, strive to detect and diagnose complex application performance problems to maintain an expected level of service. 
  • Other accomplishments include automation of tools for effective implementation of process & achieving process efficiency. 

it service manager Job Skills

For an it service manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Security
  • Network Security
  • IT Security
  • Cloud Computing
  • Cybersecurity
  • System Administration
  • Software Development
  • Network Administration
  • Infrastructure Management
  • Data Analysis
  • System Design
  • System Architecture
  • System Integration
  • Data Modeling
  • Software Testing
  • Network Design
  • Network Architecture
  • Network Troubleshooting
  • Virtualization
  • Disaster Recovery
  • Network Performance Monitoring

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your it service manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ike Upton 122 Pine Valley Road, Fredonia, AR 72017

Employment history

Senior It Service Manager, Amazon Seattle, Washington
July 2023 – May 2022
  • Monitor and analyze IT service performance to ensure service levels are met
  • Develop and maintain relationships with key stakeholders, customers, and suppliers
  • Identify and evaluate potential service improvement opportunities
It Service Manager, Amazon Seattle, Washington
July 2022 – June 2023
  • Manage IT service delivery, including service level agreements, incident management, and problem management
  • Establish and maintain service catalogs and service level agreements
  • Manage the availability, performance, and capacity of IT services
Junior It Service Manager, Amazon Seattle, Washington
January 2021 – June 2022
  • Manage IT service delivery, including service level agreements, incident management, and problem management
  • Coordinate and manage IT service resources to meet customer requirements
  • Monitor and respond to IT service incidents and requests

Education

Stanford University, Palo Alto, California
Master of Science in Network Engineering, November, 2020
Stanford University, Palo Alto, California
Bachelor of Science in Computer Engineering, November, 2016

Skills

Quality Assurance
Networking
Risk Management
Accounting
Network Architecture
Network Performance Monitoring
Virtualization
Network Security

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your it service manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Ursa Nelson 534 Woodland Court, Bluewell, WV 24701
nelson_ursa@icloud.com
614-637-2471

Professional Summary

 A highly experienced IT Service Manager with a proven track record of delivering high quality service solutions. Skilled in leading teams and managing IT operations to ensure customer satisfaction and operational efficiency. 

Employment history

Senior It Service Manager, Oracle Redwood City, California
February 2012 – Present
  • Creat and maintain service-related documentation and reports
  • Develop and implemet IT service managment processes and procedures
  • Ensure IT services are complient with industry standards and regulations.
It Service Manager, HP Palo Alto, California
September 2010 – January 2012
  • Mointor and anaylze IT service performance too ensure service levels are met.
  • Identyfy and evaulate potential service improvent oportunities.
  • Develp and implemnt IT service stragegies, proccesses, and best practices.
Jr. It Service Manager, Dell Technologies Round Rock, Texas
March 2009 – August 2010
  • "I went to the store to buy some food
  • I went to the store too buy some food.

Education

Cornell University, Ithaca, New York
Doctor of Philosophy in Network Security, January, 2009
Cornell University, Ithaca, New York
Bachelor of Science in Information Systems Management, February, 2005

Skills

Technical
Networking
Planning
Analytical
Network Administration
Cloud Computing
Infrastructure Management
System Architecture

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

it service manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an it service manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Albert
Thompson
thompsonalbert68@yahoo.com
935-841-3035
817 Valley Drive, Eureka Mill, SC
29706

Lead It Service Manager
Google
Mountain View, California

Greetings Google Recruitment Team


I am excited to apply for the Lead It Service Manager position at Google. As a highly skilled It Service Manager with 4 years of experience in Information Technology (IT), I am confident that I can contribute significantly to your organization.


Throughout my life, I have been passionate about Database Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Information Technology (IT), has given me the opportunity to develop my skills in Visualization and Coaching, which I am excited to apply to the role at Google. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.


Thank you for considering my application for the Lead It Service Manager role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.


Thank you for your time,
Albert Thompson
935-841-3035
thompsonalbert68@yahoo.com

Albert Thompson






Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.