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it help desk support: Resume Samples & Writing Guide
Professional Summary
Highly motivated IT professional with extensive experience providing technical support to users on a wide range of issues. Proven ability to troubleshoot complex technical problems and provide timely, effective solutions.
Employment history
Chief It Help Desk Support, IBM San Francisco, California
May 2012 – Present
- Research questions using available resources
- Respond to inquiries from staff, administrators, and outside vendors
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
It Help Desk Support, Amazon Seattle, Washington
October 2011 – April 2012
- Provide on-call support after hours and on weekends
- Provide training and orientation to new users of existing technology
- Follow up with customers to ensure issue has been resolved
Junior It Help Desk Support, Dell Technologies Round Rock, Texas
May 2010 – September 2011
- Provide on-call support after hours and on weekends
- Troubleshoot hardware and software issues
- Respond to inquiries from staff, administrators, and outside vendors
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Cyber Security, March, 2010
Skills
Emotional Intelligence
Documentation
Conflict Resolution
Listening
Cybersecurity
Data Entry
Networking
IT Infrastructure
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Employment history
Lead It Help Desk Support, Microsoft Redmond, Washington
August 2014 – Present
- Follow up with customers to ensure issue has been resolved
- Document technical knowledge in the form of notes and manuals
- Research questions using available resources
Associate It Help Desk Support, HP Palo Alto, California
January 2014 – July 2014
- Keep up to date with the latest technologies and best practices
- Install, modify, and repair computer hardware and software
- Provide training and orientation to new users of existing technology
Entry Level It Help Desk Support, Accenture New York, New York
July 2013 – December 2013
- Install, modify, and repair computer hardware and software
- Diagnose and resolve technical hardware and software issues
- Troubleshoot network problems and outages
Education
University of Illinois at Urbana, Champaign, Illinois
Doctor of Philosophy in Network Security, May, 2013
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Software Engineering, May, 2009
Skills
Process Improvement
Adaptability
Self-Motivation
Conflict Resolution
Cybersecurity
Data Analysis
Network Security
VPN.
Employment history
Lead It Help Desk Support, Accenture New York, New York
August 2022 – Present
- Install, modify, and repair computer hardware and software
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Research questions using available resources
Associate It Help Desk Support, Accenture New York, New York
August 2021 – July 2022
- Create and maintain user accounts, profiles, and access rights
- Provide on-call support after hours and on weekends
- Troubleshoot network problems and outages
Jr. It Help Desk Support, Amazon Seattle, Washington
February 2020 – July 2021
- Provide training and orientation to new users of existing technology
- Troubleshoot hardware and software issues
- Troubleshoot network problems and outages
Education
University of Washington, Seattle, Washington
Bachelor of Science in Software Engineering, January, 2020
Skills
Presentation
Financial Management
Decision Making
Adaptability
Data Entry
System Administration
Cybersecurity
Programming
Professional Summary
An experienced IT Help Desk Support professional with a proven ability to troubleshoot and resolve complex technical issues. Highly skilled in customer service, problem-solving, and communication.
Employment history
Senior It Help Desk Support, Microsoft Redmond, Washington
March 2011 – Present
- Respond to inquiries from staff, administrators, and outside vendors
- Diagnose and resolve technical hardware and software issues
- Follow up with customers to ensure issue has been resolved
It Help Desk Support, IBM San Francisco, California
August 2010 – February 2011
- Follow up with customers to ensure issue has been resolved
- Research questions using available resources
- Provide on-call support after hours and on weekends
Jr. It Help Desk Support, IBM San Francisco, California
February 2010 – August 2010
- Diagnose and resolve technical hardware and software issues
- Manage and maintain computer systems, networks, and related technology
- Document technical knowledge in the form of notes and manuals
Education
Stanford University, Palo Alto, California
Master of Science in Computer Engineering, December, 2009
Stanford University, Palo Alto, California
Bachelor of Science in Software Engineering, December, 2005
Skills
Process Improvement
Interpersonal
Decision Making
Presentation
Troubleshooting
Cybersecurity
Data Analysis
System Design
Professional Summary
Experienced IT Help Desk Support professional with a proven track record of resolving technical issues quickly and efficiently. Skilled in troubleshooting and providing friendly customer service to end users.
Employment history
Senior It Help Desk Support, Accenture New York, New York
October 2010 – Present
- Install, modify, and repair computer hardware and software
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Document technical knowledge in the form of notes and manuals
It Help Desk Support, HP Palo Alto, California
October 2009 – September 2010
- Provide training and orientation to new users of existing technology
- Create and maintain user accounts, profiles, and access rights
- Troubleshoot network problems and outages
Jr. It Help Desk Support, Google Mountain View, California
March 2009 – September 2009
- Manage and maintain computer systems, networks, and related technology
- Provide on-call support after hours and on weekends
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Education
University of Texas at Austin, Austin, Texas
Bachelor of Science in Information Technology, February, 2009
Skills
Risk Management
Written Communication
Organization
Supervisory
Data Analysis
Network Security
System Administration
Troubleshooting
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it help desk support Job Descriptions; Explained
If you're applying for an it help desk support position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
it help desk support
- Diagnose and repair Hardware/Software applications on Point Of Sale stations, as well as repair EMV chip card readers.
- Configure router settings to match ReventioN POS company information
- Ensure all customers are PCI compliant with federal mandates
- Trained and supported end-users with software, hardware and network standards and user processes.
2
it help desk support
- Configured system set-ups and ensure network connectivity, installed and tested hardware and software.
- Handle online customer orders, input information into database, tracked orders, and resolved customer issues of company E-commerce website.
- Answered user questions via email or telephone regarding hardware/software applications.
- Reviewed and updated web pages of E-commerce website links and content.
3
it help desk support
- Providing technical assistance and support (via telephone, email, and in-person) for incoming tickets generated and queries related to computer systems, software, network and other services offered at Dalhousie University.
- Working directly with service desk team to analyses technical problems like configuration, integration, and installation of current network system etc. to perform troubleshooting and provide recommend solutions.
it help desk support Job Skills
For an it help desk support position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Networking
- Computer Hardware
- Software Installation
- Troubleshooting
- Operating Systems
- Technical Support
- System Administration
- Cybersecurity
- Programming
- Cloud Computing
- System Analysis
- IT Infrastructure
- System Design
- Network Security
- System Maintenance
- Data Analysis
- Web Development
- Database Management
- VPN.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your it help desk support Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Danny Owens
137 Oakwood Court, Brownstown, IL 62418Employment history
Lead It Help Desk Support, IBM San Francisco, California
March 2023 – Present
- Diagnose and resolve technical hardware and software issues
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Troubleshoot network problems and outages
Associate It Help Desk Support, IBM San Francisco, California
September 2021 – February 2023
- Respond to inquiries from staff, administrators, and outside vendors
- Troubleshoot network problems and outages
- Provide training and orientation to new users of existing technology
Junior It Help Desk Support, HP Palo Alto, California
September 2020 – August 2021
Education
University of Texas at Austin, Austin, Texas
Bachelor of Science in Network Security, August, 2020
Skills
Supervisory
Business Acumen
Networking
Reporting
Operating Systems
Web Development
Networking
System Administration
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your it help desk support Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior It Help Desk Support, HP Palo Alto, California
February 2018 – May 2022
- Respond to inquirys from staff, administrators, and outside vendors
- Manage and maintain computer systems, networks, and related technolgy
- Troubleshoot network problems and outages.
It Help Desk Support, IBM San Francisco, California
August 2017 – January 2018
- Diagnose and resolve technical hardware and softwares issues
- Troubleshoots hardware and softwares issues
- Documented technical knowledge in the form of notes and manuals
Jr. It Help Desk Support, HP Palo Alto, California
August 2016 – July 2017
- Troubleshoot network problems's and outages
- Respond's to inquiries from staff, administrators, and outside vendors
- Research question's using available resources
Education
Georgia Institute of Technology, Atlanta, Georgia
Doctor of Philosophy in Cyber Security, June, 2016
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Computer Science, June, 2012
Skills
Collaboration
Interpersonal
Conflict Resolution
Flexibility
Software Installation
Database Management
Network Security
Technical Support
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
it help desk support Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an it help desk support position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief It Help Desk Support
Google
Mountain View, California
Mountain View, California
To Whom It May Concern
I am a results-driven It Help Desk Support with 13 years of experience in Information Technology (IT). I am excited to submit my application for the Chief It Help Desk Support role at Google, where I believe I can make a valuable contribution to your team.
My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Google. I am eager to join a team that shares my values and work towards a common goal.
I appreciate the opportunity to apply for the Chief It Help Desk Support position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.
Thank you for your time and consideration,
Todd Daniels
608-025-2844
[email protected]
Todd Daniels
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.