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inside sales support: Resume Samples & Writing Guide

Ursa Watson 222 Pinecrest Avenue, Pelham, TN 37366
[email protected]
966-417-5405

Professional Summary

 Dynamic and motivated Inside Sales Support professional with extensive experience in sales and customer service. Proven success in developing and implementing innovative sales strategies to drive customer satisfaction and increase revenue. 

Employment history

Chief Inside Sales Support, Oracle Redwood City, California
July 2012 – Present
  • Managing customer accounts and orders
  • Creating and maintaining customer databases
  • Upselling and cross-selling products and services
Inside Sales Support, HP Palo Alto, California
December 2011 – June 2012
  • Providing product and service information to customers
  • Meeting sales targets and objectives
  • Creating and maintaining customer databases
Jr. Inside Sales Support, Xerox Norwalk, Connecticut
July 2010 – November 2011
  • Analyzing customer needs and providing solutions
  • Identifying and resolving customer complaints
  • Preparing sales reports and forecasts

Education

University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Management, May, 2010

Skills

Collaboration
Negotiation
Technical
Computer Literacy
Account Management
Salesforce
B2B Sales
Sales Forecasting

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Charles Evans 545 Cedarwood Drive, Kingsville, OH 44048
[email protected]
837-836-1865

Employment history

Chief Inside Sales Support, Lexmark Lexington, Kentucky
February 2016 – Present
  • Managing customer accounts and orders
  • Upselling and cross-selling products and services
  • Preparing sales reports and forecasts
Associate Inside Sales Support, Salesforce San Francisco, California
February 2015 – January 2016
  • Following up on customer inquiries and orders
  • Negotiating pricing and terms of sales
  • Developing and maintaining relationships with customers
Entry Level Inside Sales Support, IBM Armonk, New York
September 2013 – January 2015
  • Managing customer accounts and orders
  • Preparing sales reports and forecasts
  • Negotiating pricing and terms of sales

Education

Pennsylvania State University, University Park, Pennsylvania
Doctor of Philosophy in Computer Science, July, 2013
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Business Administration, July, 2009

Skills

Planning
Listening
Conflict Resolution
Interpersonal
B2B Sales
Sales Reporting
Salesforce
Product Knowledge
Ike King 805 Valley Drive, Silverton, TX 79257
[email protected]
983-812-2273

Employment history

Chief Inside Sales Support, IBM Armonk, New York
February 2018 – Present
  • Analyzing customer needs and providing solutions
  • Supporting outside sales representatives with customer inquiries and sales
  • Creating and maintaining customer databases
Associate Inside Sales Support, Lexmark Lexington, Kentucky
September 2016 – January 2018
  • Managing customer accounts and orders
  • Meeting sales targets and objectives
  • Creating and maintaining customer databases
Entry Level Inside Sales Support, SAP Newton, Massachusetts
February 2016 – August 2016
  • Creating and maintaining customer databases
  • Maintaining knowledge of current industry trends
  • Supporting outside sales representatives with customer inquiries and sales

Education

University of Maryland, College Park, Maryland
Doctor of Philosophy in Sales, December, 2015
University of Maryland, College Park, Maryland
Bachelor of Science in Marketing, December, 2011

Skills

Accounting
Financial Management
Organization
Leadership
Sales Forecasting
Sales Processes
Account Management
Market Analysis
Fred Evans 671 Millwood Drive, Kittrell, NC 27544
[email protected]
886-569-2380

Professional Summary

 Dynamic and results-driven professional with extensive experience in inside sales support and customer service. Proven ability to build and maintain positive customer relationships and deliver exceptional service. 

Employment history

Lead Inside Sales Support, SAP Newton, Massachusetts
April 2010 – Present
  • Identifying and resolving customer complaints
  • Preparing sales reports and forecasts
  • Managing customer accounts and orders
Inside Sales Support, Adobe San Jose, California
September 2009 – March 2010
  • Upselling and cross-selling products and services
  • Supporting outside sales representatives with customer inquiries and sales
  • Developing and maintaining relationships with customers
Junior Inside Sales Support, SAP Newton, Massachusetts
September 2008 – August 2009
  • Negotiating pricing and terms of sales
  • Collaborating with other departments to ensure customer satisfaction
  • Following up on customer inquiries and orders

Education

University of Maryland, College Park, Maryland
Strategic Selling Certificate, August, 2008

Skills

Adaptability
Teamwork
Negotiation
Quality Assurance
CRM
Data Entry
Sales Processes
Cross Selling
Dale Nelson 628 Riverside Drive, Boerne, TX 78006
[email protected]
657-242-8341

Professional Summary

 Dynamic and experienced Inside Sales Support professional with a proven track record of success in developing and managing sales strategies. Skilled in customer relations, account management, and sales operations. 

Employment history

Chief Inside Sales Support, SAP Newton, Massachusetts
November 2013 – Present
  • Identifying and resolving customer complaints
  • Developing and maintaining relationships with customers
  • Creating and maintaining customer databases
Inside Sales Support, Adobe San Jose, California
November 2012 – October 2013
  • Developing and maintaining relationships with customers
  • Upselling and cross-selling products and services
  • Collaborating with other departments to ensure customer satisfaction
Jr. Inside Sales Support, HP Palo Alto, California
November 2011 – October 2012
  • Developing and maintaining relationships with customers
  • Generating new sales leads
  • Preparing sales reports and forecasts

Education

Pennsylvania State University, University Park, Pennsylvania
Advanced Sales Techniques Certificate, September, 2011

Skills

Strategic Thinking
Interpersonal
Problem Solving
Documentation
Account Management
Sales Reporting
Cross Selling
Sales Strategies

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inside sales support Job Descriptions; Explained

If you're applying for an inside sales support position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

inside sales support

  •  Co-coordinating with Sales Account Managers, District Managers and Product Managers with regards to feedback on product research and insights, sales forecasts, and design requests for developing new products.
  • Qualification of Marketing Qualified Leads – Connect with prospect customers, understanding their requirements and pass this lead to either Account Mangers or Distributors. 
  • Explain technical queries, product value proposition, usage, up selling and cross selling of products. 
  • Develop and maintain close business relationships with key decision makers within distributors and clients . 
  • Negotiate on price and payment terms and act as channel between clients and distributors. 
  • Help placing online orders for clients directly on our website and on distributors websites. 
  • Research on customer experience provided during various interactions is measured and improved by having a check on Voice of Customer- feedback provided by customers.
2

inside sales support

  • Co-coordinating with Sales Account Managers, District Managers and Product Managers with regards to sales forecasts, reporting and new design requests.
  • Qualification of Marketing Qualified Leads – Connect with prospect customers, understanding their requirements and pass this lead to either Account Mangers or Distributors.
  • Explain technical queries on products and services to customers.
  • Develop and maintain close business relationships with key decision makers within distributors.
  • Negotiate on price and payment terms and act as channel between clients and distributors.
3

inside sales support

  •  Communicating with customers, making outbound calls to potential customers, and following up on leads. 
  •   Understanding customers’ needs and identifying sales opportunities. 
  •   Answering potential customers’ questions and sending additional information per email. 
  •   Keeping up with product and service information and updates. 
  •  Creating and maintaining a database of current and potential customers. 
  • Explaining and demonstrating features of products and services. 
  • Staying informed about competing products and services. 
4

inside sales support

  • Write and record orders for product or enter orders into computers.
  • Process product returns and exchanges.
  • Creating monthly sales reports for Account Managers and District Managers.
  • Upselling products and services. 
  • Closing sales and achieving sales targets. 

inside sales support Job Skills

For an inside sales support position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Salesforce
  • CRM
  • Cold Calling
  • Prospecting
  • Microsoft Office
  • Excel
  • Sales Strategies
  • Sales Processes
  • B2B Sales
  • Account Management
  • Sales Pipeline
  • Sales Presentations
  • Sales Reporting
  • Upselling
  • Cross Selling
  • Market Analysis
  • Sales Forecasting
  • Lead Generation
  • Negotiation Skills
  • Product Knowledge

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your inside sales support Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Oscar Upton 191 Valley Drive, Geneva, GA 31810

Employment history

Senior Inside Sales Support, Xerox Norwalk, Connecticut
May 2019 – Present
  • Upselling and cross-selling products and services
  • Managing customer accounts and orders
  • Negotiating pricing and terms of sales
Inside Sales Support, Adobe San Jose, California
May 2018 – April 2019
  • Upselling and cross-selling products and services
  • Analyzing customer needs and providing solutions
  • Supporting outside sales representatives with customer inquiries and sales
Entry Level Inside Sales Support, HP Palo Alto, California
May 2017 – April 2018

Education

Georgia Institute of Technology, Atlanta, Georgia
Master of Science in Business Administration, March, 2017
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Computer Science, March, 2013

Skills

Mentoring
Listening
Project Management
Collaboration
Excel
Cross Selling
Data Entry
CRM

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights
  • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
  • Keep job descriptions short but don't just list your jobs.
  • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your inside sales support Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Vic Coleman 270 Fairview Drive, Brookfield, NJ 07823
[email protected]
854-245-5124

Employment history

Lead Inside Sales Support, Adobe San Jose, California
August 2015 – May 2022
  • Identifying and resolvig custmer complants
  • Supporting oustide sales representativs with custmer inquirys and sales
  • Negociating pricing and terms of sales
Associate Inside Sales Support, SAP Newton, Massachusetts
February 2015 – July 2015
  • Creating and maintaing customer databses
  • Negotiatig pricig and terms of sales
  • Developing and maintaing relationships with customers.
Jr. Inside Sales Support, Xerox Norwalk, Connecticut
February 2014 – January 2015
  • Upsellin' and cross-sellin' products and services
  • Identifyin' and resolvin' customer complaints
  • Followin' up on customer inquiries and orders

Education

University of Maryland, College Park, Maryland
Bachelor of Science in Sales, December, 2013

Skills

Presentation
Documentation
Collaboration
Coaching
Sales Forecasting
Sales Pipeline
Market Analysis
Sales Reporting

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights
  • When explaining gaps in your employment section, start by being honest.
  • Elaborate on the gap and show that you never stopped learning.
  • Explain and elaborate any gap in your work history by highlighting new skills.

inside sales support Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an inside sales support position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Ursa
Watson
[email protected]
966-417-5405
222 Pinecrest Avenue, Pelham, TN
37366

Chief Inside Sales Support
HP
Palo Alto, California

Esteemed HP Hiring Team


I am writing to express my interest in the Chief Inside Sales Support position at HP. As an Inside Sales Support with 13 years of experience in Sales myself, I believe I have the necessary skills and expertise to excel in this role.


Growing up, I always had a fascination with Customer Relationship Management. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.


Thank you for considering my application for the Chief Inside Sales Support role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.


Cordially,
Ursa Watson
966-417-5405
[email protected]

Ursa Watson






Showcase your most significant accomplishments and qualifications with this cover letter.
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last guy

Build your Resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.