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hotel operations manager: Resume Samples & Writing Guide

Ernest Taylor 892 Pine Valley Road, Springhill, LA 71075
taylorernest@mail.com
932-627-3881

Employment history

Chief Hotel Operations Manager, Marriott International Bethesda, Maryland
June 2020 – Present
  • Ensure compliance with applicable laws and regulations
  • Manage customer complaints
  • Develop and implement marketing strategies
Hotel Operations Manager, Marriott International Bethesda, Maryland
December 2018 – May 2020
  • Monitor and control budgets and expenses
  • Develop and maintain relationships with key stakeholders
  • Manage inventory and supplies
Junior Hotel Operations Manager, Hyatt Hotels Corporation Chicago, Illinois
July 2017 – November 2018
  • Ensure safety and security procedures are in place
  • Develop and maintain relationships with key stakeholders
  • Manage customer complaints

Education

San Diego State University, San Diego, California
Master of Science in Event Planning, May, 2017
San Diego State University, San Diego, California
Bachelor of Science in Culinary Arts, May, 2013

Skills

Self-Motivation
Relationship Management.
Attention to Detail
Reporting
Hygiene Standards
Scheduling
Financial Analysis.
Event Planning

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Tony Foster 936 Sunnyvale Drive, Alexander, IL 62601
tony_foster@aol.com
800-163-8841

Professional Summary

 Highly experienced Hotel Operations Manager with a proven track record of success in the hospitality industry. Skilled in providing excellent customer service and managing hotel operations to ensure a smooth and enjoyable guest experience. 

Employment history

Senior Hotel Operations Manager, InterContinental Hotels Group Atlanta, Georgia
February 2014 – Present
  • Supervise staff and ensure staff performance meets expectations
  • Develop and maintain relationships with key stakeholders
  • Monitor and analyze customer feedback
Associate Hotel Operations Manager, Accor Hotels Dallas, Texas
September 2012 – January 2014
  • Manage customer complaints
  • Ensure safety and security procedures are in place
  • Negotiate contracts with vendors
Entry Level Hotel Operations Manager, Marriott International Bethesda, Maryland
September 2011 – August 2012
  • Develop and implement marketing strategies
  • Manage inventory and supplies
  • Monitor and analyze customer feedback

Education

University of Nevada, Las Vegas, Nevada
Doctor of Philosophy in Hospitality Management, July, 2011
University of Nevada, Las Vegas, Nevada
Bachelor of Arts in Hotel and Restaurant Management, July, 2007

Skills

Database Management
Decision Making
Business Acumen
Risk Management
Quality Assurance
Food and Beverage Management
Scheduling
Event Planning
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Umberto Kelly 695 Woodview Drive, Tanacross, AK 99776
umbertokelly75@hotmail.com
835-036-2485

Professional Summary

 Highly experienced Hotel Operations Manager with a passion for providing excellent customer service and a track record of success in the hospitality industry. Proven ability to lead teams, manage budgets, and drive operational efficiency. 

Employment history

Chief Hotel Operations Manager, Accor Hotels Dallas, Texas
March 2013 – Present
  • Train and develop staff
  • Develop and maintain relationships with key stakeholders
  • Supervise staff and ensure staff performance meets expectations
Associate Hotel Operations Manager, Marriott International Bethesda, Maryland
October 2011 – February 2013
  • Ensure compliance with applicable laws and regulations
  • Supervise staff and ensure staff performance meets expectations
  • Train and develop staff
Entry Level Hotel Operations Manager, Wyndham Hotels & Resorts Parsippany, New Jersey
October 2010 – September 2011
  • Manage day-to-day operations of the hotel
  • Develop and implement marketing strategies
  • Ensure safety and security procedures are in place

Education

University of Nevada, Las Vegas, Nevada
Doctor of Philosophy in Hospitality Management, August, 2010
University of Nevada, Las Vegas, Nevada
Bachelor of Science in Hospitality and Tourism Administration, August, 2006

Skills

Strategic Thinking
Technical
Accounting
Financial Management
Scheduling
Quality Assurance
Safety Protocols
Housekeeping Management
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Leonard Johnson 66 Maplewood Avenue, Dodson Branch, TN 38501
johnsonleonard55@yandex.com
755-522-4780

Professional Summary

 Dynamic and experienced Hotel Operations Manager with a passion for delivering exceptional guest experiences. Proven track record of driving operational excellence, increasing revenue, and implementing cost-effective strategies. 

Employment history

Senior Hotel Operations Manager, Red Lion Hotels Corporation Spokane, Washington
July 2012 – Present
  • Negotiate contracts with vendors
  • Manage inventory and supplies
  • Train and develop staff
Associate Hotel Operations Manager, Red Lion Hotels Corporation Spokane, Washington
July 2011 – June 2012
  • Manage day-to-day operations of the hotel
  • Manage customer complaints
  • Monitor and maintain hotel occupancy rates
Junior Hotel Operations Manager, Hyatt Hotels Corporation Chicago, Illinois
January 2011 – June 2011
  • Develop and maintain relationships with key stakeholders
  • Develop and implement operational strategies
  • Monitor and control budgets and expenses

Education

Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Hospitality Business Management, November, 2010

Skills

Mentoring
Documentation
Research
Leadership
Housekeeping Management
Scheduling
Cost Control
Budgeting
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Roger Wright 500 Sunset Drive, Carlton, KS 67448
wrightroger70@mail.com
640-248-5182

Employment history

Chief Hotel Operations Manager, Red Lion Hotels Corporation Spokane, Washington
December 2017 – Present
  • Develop and implement marketing strategies
  • Train and develop staff
  • Manage day-to-day operations of the hotel
Hotel Operations Manager, Wyndham Hotels & Resorts Parsippany, New Jersey
December 2016 – November 2017
  • Train and develop staff
  • Ensure compliance with applicable laws and regulations
  • Supervise staff and ensure staff performance meets expectations
Jr. Hotel Operations Manager, Wyndham Hotels & Resorts Parsippany, New Jersey
December 2015 – November 2016
  • Ensure quality service and standards are met
  • Negotiate contracts with vendors
  • Ensure safety and security procedures are in place

Education

Johnson & Wales University, Providence, Rhode Island
Event Planning, November, 2015

Skills

Financial Management
Visualization
Relationship Management.
Coaching
Financial Analysis.
Labour Laws
Budgeting
Quality Assurance
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hotel operations manager Job Descriptions; Explained

If you're applying for an hotel operations manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

hotel operations manager / sales

  • Responsible for the hiring and training of new employees.
  • Attend Sales Missions throughout the world to promote our hotel. 
  • Meet with clients to schedule and plan details of events, banquets, receptions and other functions.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, any training seminars. 
  • Oversee the F&B operations of the hotel restaurant and roof top pool bar.
2

hotel operations manager / sales

  • Observed and monitor staff performance to ensure efficient operations and adherence to facility’s policies and procedures.
  • Attended Sales Missions throughout the world to promote our hotel. 
  • Met with clients to schedule and plan details of events, banquets, receptions and other functions.
  • Participated in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Purchased supplies, and arranged for outside services, such as deliveries, laundry, maintenance and repair, any training seminars. 
  • Oversaw the F&B operations of the hotel restaurant and roof top pool bar.

hotel operations manager / sales Job Skills

For an hotel operations manager / sales position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Front Desk Management
  • Revenue Management
  • Hotel Management
  • Inventory Management
  • Guest Relations
  • Hotel Booking Systems
  • Housekeeping Management
  • Food and Beverage Management
  • Budgeting
  • Event Planning
  • Scheduling
  • Cost Control
  • Quality Assurance
  • Hygiene Standards
  • Safety Protocols
  • POS Systems
  • Labour Laws
  • Hospitality Industry Knowledge
  • Negotiation
  • Financial Analysis.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your hotel operations manager / sales Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Earl White 738 Springwood Drive, Bermuda Dunes, CA 92203

Employment history

Lead Hotel Operations Manager, Hyatt Hotels Corporation Chicago, Illinois
April 2012 – May 2022
  • Manage customer complaints
  • Train and develop staff
  • Supervise staff and ensure staff performance meets expectations
Hotel Operations Manager, Wyndham Hotels & Resorts Parsippany, New Jersey
November 2010 – March 2012
  • Develop and implement operational strategies
  • Monitor and maintain hotel occupancy rates
  • Develop and implement marketing strategies
Jr. Hotel Operations Manager, Accor Hotels Dallas, Texas
November 2009 – October 2010
  • Manage day-to-day operations of the hotel
  • Develop and maintain relationships with key stakeholders
  • Ensure safety and security procedures are in place

Education

San Diego State University, San Diego, California
Master of Science in Hospitality Management, September, 2009
San Diego State University, San Diego, California
Bachelor of Science in Culinary Arts, September, 2005

Skills

Coaching
Leadership
Database Management
Process Improvement
Hotel Management
Event Planning
Negotiation
Guest Relations

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your hotel operations manager / sales Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Ian Jackson 400 Hickory St., Alma, MO 64001
jacksonian25@inbox.com
888-534-0969

Employment history

Chief Hotel Operations Manager, Marriott International Bethesda, Maryland
February 2016 – Present
  • Train and develop staffs
  • Supervise staffs and ensure staffs performance meets expectationss
  • Ensure compliance with applicable lawss and regulationss
Associate Hotel Operations Manager, Wyndham Hotels & Resorts Parsippany, New Jersey
August 2014 – January 2016
  • Mointor and analys customer feedback
  • Ensure saftey and securty proceduers are in place
  • Mointor and maintain hotel occupany rates
Jr. Hotel Operations Manager, Choice Hotels International Rockville, Maryland
February 2014 – August 2014
  • "I went to the store and bought some food"
  • I went too the store, and bought some food.

Education

University of Central Florida, Orlando, Florida
Bartending, December, 2013

Skills

Networking
Problem Solving
Emotional Intelligence
Planning
Hygiene Standards
Front Desk Management
Inventory Management
Food and Beverage Management

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

hotel operations manager / sales Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel operations manager / sales position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Ernest
Taylor taylorernest@mail.com
932-627-3881
892 Pine Valley Road, Springhill, LA
71075

Chief Hotel Operations Manager
Kimpton Hotels & Restaurants
San Francisco, California

Kimpton Hotels & Restaurants Recruitment Team


I am excited to apply for the Chief Hotel Operations Manager position at Kimpton Hotels & Restaurants. As a highly skilled Hotel Operations Manager with 6 years of experience in Hospitality, I am confident that I can contribute significantly to your organization.


My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Kimpton Hotels & Restaurants and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


Thank you for considering my application for the Chief Hotel Operations Manager role. I am looking forward to a future where we work together to drive this organization's success.


Respectfully,
Ernest Taylor
932-627-3881
taylorernest@mail.com

Ernest Taylor






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