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hotel front desk agent: Resume Samples & Writing Guide

Cecil Long

971 Bayview St., Sully Square, VA 20151
[email protected]
617-792-8163

Professional Summary

 A highly organized and customer-focused professional with extensive experience in the hospitality industry. Skilled in providing exemplary service to guests, managing front desk operations, and resolving customer inquiries and complaints. 

Employment history

Chief Hotel Front Desk Agent, Marriott International Bethesda, Maryland
June 2014 – Present
  • Ensure all hotel policies and procedures are followed
  • Answer phones and take reservations
  • Provide information about local attractions and amenities
Associate Hotel Front Desk Agent, Marriott International Bethesda, Maryland
June 2013 – May 2014
  • Process payments and maintain financial records
  • Handle guest inquiries and requests
  • Ensure all guests receive outstanding customer service
Jr. Hotel Front Desk Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
December 2011 – May 2013
  • Ensure all hotel policies and procedures are followed
  • Ensure all safety and security protocols are followed
  • Monitor hotel occupancy and availability

Education

Cornell University, Ithaca, New York
Bachelor of Science in Tourism and Travel Management, November, 2011

Skills

Reporting
Emotional Intelligence
Creativity
Decision Making
Inventory Management
Bookkeeping
Computer Skills
Data Entry Skills

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Simon Edwards

254 Creek Drive, Buell, MO 63361
[email protected]
684-265-5468

Employment history

Senior Hotel Front Desk Agent, Best Western Hotels & Resorts Phoenix, Arizona
February 2019 – Present
  • Ensure all hotel policies and procedures are followed
  • Process payments and maintain financial records
  • Monitor hotel occupancy and availability
Hotel Front Desk Agent, Red Lion Hotels Corporation Spokane, Washington
February 2018 – January 2019
  • Assist other departments as needed
  • Monitor hotel occupancy and availability
  • Greet guests and check them in/out
Jr. Hotel Front Desk Agent, Choice Hotels International Rockville, Maryland
February 2017 – January 2018
  • Maintain a neat and organized front desk area
  • Ensure all guests receive outstanding customer service
  • Update rates and other information in the computer system

Education

Cornell University, Ithaca, New York
Master of Science in Culinary Arts, December, 2016
Cornell University, Ithaca, New York
Bachelor of Science in Tourism and Travel Management, December, 2012

Skills

Database Management
Process Improvement
Teamwork
Relationship Management.
Revenue Management
Front Desk Software
Cash Handling
Computer Skills

Lou Lewis

640 Cypress Avenue, Cedar Point, KS 66843
[email protected]
809-910-2961

Employment history

Lead Hotel Front Desk Agent, Kimpton Hotels & Restaurants San Francisco, California
April 2021 – Present
  • Provide information about local attractions and amenities
  • Process payments and maintain financial records
  • Manage and coordinate group bookings
Hotel Front Desk Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
April 2020 – March 2021
  • Manage and coordinate group bookings
  • Respond to guest complaints and resolve issues
  • Update rates and other information in the computer system
Jr. Hotel Front Desk Agent, Hilton Hotels & Resorts McLean, Virginia
September 2019 – March 2020
  • Provide information about local attractions and amenities
  • Ensure all safety and security protocols are followed
  • Maintain a neat and organized front desk area

Education

University of South Carolina, Columbia, South Carolina
Bachelor of Science in Hospitality and Tourism Administration, July, 2019

Skills

Supervisory
Technical
Communication
Flexibility
Front Desk Software
Hospitality Industry Knowledge
Computer Skills
Multi-tasking

Quentin Grant

787 Cypress Avenue, Ester, AK 99725
[email protected]
890-504-3914

Professional Summary

 Highly organized and personable Hotel Front Desk Agent with extensive experience in the hospitality field. Proven ability to provide excellent customer service and ensure a pleasant guest experience. 

Employment history

Lead Hotel Front Desk Agent, Hyatt Hotels Corporation Chicago, Illinois
May 2014 – Present
  • Answer phones and take reservations
  • Respond to guest complaints and resolve issues
  • Update guest profiles and complete necessary paperwork
Hotel Front Desk Agent, Hyatt Hotels Corporation Chicago, Illinois
December 2012 – April 2014
  • Provide information about local attractions and amenities
  • Respond to guest complaints and resolve issues
  • Manage and coordinate group bookings
Entry Level Hotel Front Desk Agent, InterContinental Hotels Group Atlanta, Georgia
December 2011 – November 2012
  • Answer phones and take reservations
  • Handle guest inquiries and requests
  • Assist other departments as needed

Education

University of Houston, Houston, Texas
Hotel Management, October, 2011

Skills

Conflict Resolution
Mentoring
Relationship Management.
Supervisory
Point of Sale
Telephone Etiquette
Front Desk Operations
Computer Skills

Virginia Vaughn

94 Summerwood Drive, Fordyce, AR 71742
[email protected]
692-991-3636

Professional Summary

 Highly motivated and customer-oriented professional with extensive experience in the hospitality industry. Skilled at providing excellent customer service and managing front desk operations in a fast-paced environment. 

Employment history

Chief Hotel Front Desk Agent, Red Lion Hotels Corporation Spokane, Washington
August 2011 – Present
  • Greet guests and check them in/out
  • Maintain a neat and organized front desk area
  • Process payments and maintain financial records
Associate Hotel Front Desk Agent, InterContinental Hotels Group Atlanta, Georgia
March 2010 – July 2011
  • Answer phones and take reservations
  • Ensure all safety and security protocols are followed
  • Manage and coordinate group bookings
Junior Hotel Front Desk Agent, Hyatt Hotels Corporation Chicago, Illinois
August 2009 – February 2010
  • Answer phones and take reservations
  • Provide information about local attractions and amenities
  • Ensure all safety and security protocols are followed

Education

University of San Francisco, San Francisco, California
Bachelor of Science in Hospitality Business Management, July, 2009

Skills

Relationship Management.
Mentoring
Troubleshooting
Public Speaking
Hotel Management Software
Front Desk Software
Telephone Etiquette
Organizational Skills

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hotel front desk agent Job Skills

For an hotel front desk agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Skills
  • Front Desk Software
  • Customer Service Skills
  • Receptionist Skills
  • Data Entry Skills
  • Cash Handling
  • MS Office
  • Bookkeeping
  • Typing
  • Organizational Skills
  • Multi-tasking
  • Reservation Software
  • Hotel Management Software
  • Hospitality Industry Knowledge
  • Revenue Management
  • Telephone Etiquette
  • Inventory Management
  • Point of Sale
  • Reservation Management
  • Front Office Management
  • Front Desk Operations

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your hotel front desk agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Quinn Anderson

894 Oakview Drive, Pump Back, OK 74365

Employment history

Lead Hotel Front Desk Agent, Accor Hotels Dallas, Texas
February 2016 – Present
  • Respond too guest complaints and resolve issuse
  • Assist other departmentss as needed
  • Maintain a neet and organised front desk area.
Associate Hotel Front Desk Agent, Hilton Hotels & Resorts McLean, Virginia
August 2015 – January 2016
  • Anser phones and take reservations
  • Monitor hotel occupany and availablity
  • Maintian a neat and organized front desk area.
Jr. Hotel Front Desk Agent, Hyatt Hotels Corporation Chicago, Illinois
August 2014 – July 2015
  • Respond to guest complainsts and resolve issuse
  • Ensure all guest recieve outstanding customer service
  • Update guest profiels and complete neccessary paperwok

Education

Pennsylvania State University, University Park, Pennsylvania
Hotel Management, June, 2014

Skills

Reliability
Accounting
Attention to Detail
Written Communication
Inventory Management
Bookkeeping
Telephone Etiquette
Hotel Management Software

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights
  • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
  • Make sure to use a professional email address as part of your contact information.
  • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your hotel front desk agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Ulrich Miller

750 Mill Road, Westervelt, IL 62565
[email protected]
612-902-9479

Employment history

Chief Hotel Front Desk Agent, Best Western Hotels & Resorts Phoenix, Arizona
April 2023 – May 2022
  • Maintain a neat and organized front desk area
  • Ensure all hotel policies and procedures are followed
  • Monitor hotel occupancy and availability
Hotel Front Desk Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
September 2022 – March 2023
  • Update rates and other information in the computer system
  • Ensure all safety and security protocols are followed
  • Answer phones and take reservations
Junior Hotel Front Desk Agent, Hyatt Hotels Corporation Chicago, Illinois
April 2021 – August 2022

Education

University of Central Florida, Orlando, Florida
Bachelor of Science in Food Service Management, February, 2021

Skills

Quality Assurance
Mentoring
Process Improvement
Conflict Resolution
Customer Service Skills
Revenue Management
Front Desk Software
MS Office

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights
  • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
  • Use the gap to talk about positive attributes or additional skills you've learned.
  • Be honest and straightforward about the gap and explain it using a professional summary.

hotel front desk agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel front desk agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Cecil
Long

[email protected]
617-792-8163
971 Bayview St., Sully Square, VA
20151

Chief Hotel Front Desk Agent
Marriott International
Bethesda, Maryland

Greetings Marriott International Hiring Team


I am writing to express my interest in the Chief Hotel Front Desk Agent role at Marriott International. As a Hotel Front Desk Agent with 12 years of experience in Hospitality, I am confident that I have the necessary skills and expertise to succeed in this position.


My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Marriott International and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


Thank you for considering my application for the Chief Hotel Front Desk Agent position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.


Looking forward to hearing from you,
Cecil Long
617-792-8163
[email protected]

Cecil Long






Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.