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help desk specialist: Resume Samples & Writing Guide
Professional Summary
Highly experienced Help Desk Specialist in the Information Technology field, offering expertise in customer service, technical support, problem solving, and system maintenance. Proven ability to troubleshoot and resolve customer inquiries quickly and efficiently.
Employment history
Chief Help Desk Specialist, Intel Santa Clara, California
April 2009 – Present
- Follow up with customers to ensure issue has been resolved
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Maintain inventory of all equipment, software, and software licenses
Help Desk Specialist, Accenture New York, New York
April 2008 – March 2009
- Follow up with customers to ensure issue has been resolved
- Respond to telephone, email, and personnel requests for technical support
- Provide orientation and guidance to users on how to operate new software and hardware
Entry Level Help Desk Specialist, Accenture New York, New York
October 2007 – March 2008
- Respond to telephone, email, and personnel requests for technical support
- Diagnose and resolve technical hardware and software issues
- Ensure security and privacy of networks and computer systems
Education
University of Texas at Austin, Austin, Texas
Bachelor of Science in Network Security, August, 2007
Skills
Stress Management
Planning
Relationship Management.
Documentation
Cloud Computing
VoIP
LAN/WAN
Cyber Security
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Employment history
Chief Help Desk Specialist, Accenture New York, New York
March 2022 – Present
- Respond to telephone, email, and personnel requests for technical support
- Document technical knowledge in the form of notes and manuals
- Research questions using available resources
Associate Help Desk Specialist, HP Palo Alto, California
August 2021 – February 2022
- Follow up with customers to ensure issue has been resolved
- Document technical knowledge in the form of notes and manuals
- Research questions using available resources
Jr. Help Desk Specialist, Apple Cupertino, California
August 2020 – July 2021
- Install, modify, and repair computer hardware and software
- Ensure security and privacy of networks and computer systems
- Troubleshoot network connectivity issues
Education
Georgia Institute of Technology, Atlanta, Georgia
Doctor of Philosophy in Information Systems, July, 2020
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Software Engineering, July, 2016
Skills
Training
Listening
Decision Making
Attention to Detail
VoIP
Troubleshooting
DHCP
DNS
Professional Summary
Highly experienced Help Desk Specialist with extensive knowledge of Information Technology (IT) systems and processes. Proven ability to troubleshoot and resolve technical issues quickly and efficiently.
Employment history
Senior Help Desk Specialist, Microsoft Redmond, Washington
March 2013 – Present
- Research questions using available resources
- Set up computer hardware and install and configure software and drivers
- Monitor and test system performance
Help Desk Specialist, HP Palo Alto, California
October 2011 – February 2013
- Install, modify, and repair computer hardware and software
- Diagnose and resolve technical hardware and software issues
- Respond to telephone, email, and personnel requests for technical support
Jr. Help Desk Specialist, HP Palo Alto, California
April 2010 – September 2011
- Follow up with customers to ensure issue has been resolved
- Ensure security and privacy of networks and computer systems
- Develop and maintain local area networks (LANs) and wide area networks (WANs)
Education
Stanford University, Palo Alto, California
Doctor of Philosophy in Information Technology, February, 2010
Stanford University, Palo Alto, California
Bachelor of Science in Information Systems, February, 2006
Skills
Adaptability
Emotional Intelligence
Customer Service
Professionalism
Troubleshooting
System Monitoring
System Administration
Operating Systems
Employment history
Lead Help Desk Specialist, Google Mountain View, California
February 2020 – Present
- Set up computer hardware and install and configure software and drivers
- Install, modify, and repair computer hardware and software
- Diagnose and resolve technical hardware and software issues
Help Desk Specialist, Dell Technologies Round Rock, Texas
February 2019 – January 2020
- Troubleshoot network connectivity issues
- Troubleshoot hardware and software issues
- Respond to telephone, email, and personnel requests for technical support
Entry Level Help Desk Specialist, Oracle Redwood City, California
August 2018 – January 2019
- Diagnose and resolve technical hardware and software issues
- Monitor and test system performance
- Research questions using available resources
Education
University of Washington, Seattle, Washington
Certified Information Security Manager (CISM), June, 2018
Skills
Customer Service
Collaboration
Reporting
Risk Management
Active Directory
Technical Support
Software Installation
VoIP
Employment history
Senior Help Desk Specialist, Microsoft Redmond, Washington
July 2015 – Present
- Research questions using available resources
- Document technical knowledge in the form of notes and manuals
- Respond to telephone, email, and personnel requests for technical support
Help Desk Specialist, Google Mountain View, California
January 2015 – June 2015
- Provide orientation and guidance to users on how to operate new software and hardware
- Develop and maintain local area networks (LANs) and wide area networks (WANs)
- Install, modify, and repair computer hardware and software
Jr. Help Desk Specialist, Amazon Seattle, Washington
June 2014 – December 2014
- Develop and maintain local area networks (LANs) and wide area networks (WANs)
- Troubleshoot network connectivity issues
- Diagnose and resolve technical hardware and software issues
Education
University of Illinois at Urbana, Champaign, Illinois
Master of Science in Information Technology, April, 2014
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Cyber Security, April, 2010
Skills
Data Analysis
Visualization
Decision Making
Critical Thinking
Computer Hardware
DNS
Network Security
Software Installation
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help desk specialist Job Descriptions; Explained
If you're applying for an help desk specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
help desk specialist
- Monitored Systems in operation and input commands to troubleshoot areas such as Networking, CCTV, and Servers.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Led support team as level-three supervisor providing assistance toaverage of 100 users globally in 24/7 support environment.
- Configured hardware, devices and software to setup work stations foremployees.
- Removed malware, ransomware and other threats from laptops anddesktop systems.
- Responded to support request from end users and patiently walkedindividuals through basic troubleshooting tasks
2
help desk specialist
- Develops, documents, maintains, and enforces Help Desk Procedures designed to provide responsiveness to requests for assistance in support of business needs
- Responds to end user requests for assistance
- Designs, develops and maintains consistent end user computing software images, in conjunction with and with assistance from Technical Services.
- Participates in the development of Project Plans for 1-2 person Projects.
- Provides input to regular trouble ticket reports to management, including troubles opened, resolved, and pending during the reporting period.
- Participates in Help Services projects, and in Development and Technical Services projects as requested.
- Monitors customer (end user) satisfaction with IT Services in general and Help Services in specific and implements corrective action as appropriate.
help desk specialist Job Skills
For an help desk specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Network Administration
- Operating Systems
- Troubleshooting
- Technical Support
- Computer Hardware
- Software Installation
- System Administration
- Active Directory
- Network Security
- Cloud Computing
- System Monitoring
- Configuration Management
- ITIL
- DNS
- DHCP
- VoIP
- LAN/WAN
- Virtualization
- Cyber Security
- Firewalls
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your help desk specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Brad Bailey
392 Valleywood Drive, Rentiesville, OK 74459Employment history
Chief Help Desk Specialist, HP Palo Alto, California
April 2023 – Present
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Provide orientation and guidance to users on how to operate new software and hardware
- Develop and maintain local area networks (LANs) and wide area networks (WANs)
Help Desk Specialist, Accenture New York, New York
October 2022 – March 2023
- Troubleshoot hardware and software issues
- Document technical knowledge in the form of notes and manuals
- Ensure security and privacy of networks and computer systems
Junior Help Desk Specialist, Apple Cupertino, California
April 2021 – September 2022
Education
University of Texas at Austin, Austin, Texas
Doctor of Philosophy in Computer Engineering, February, 2021
University of Texas at Austin, Austin, Texas
Bachelor of Science in Computer Information Systems, February, 2017
Skills
Critical Thinking
Teamwork
Innovation
Professionalism
DNS
System Monitoring
Network Administration
DHCP
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your help desk specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Help Desk Specialist, Amazon Seattle, Washington
February 2012 – May 2022
- Proivde technichal assistance and suport for incomming querys and issues related to computer systems, softwere, and hardwere
- Troubleshoot hardwere and softwere issues
- Develop and maintan local area networks (LANs) and wide area networks (WANs)
Associate Help Desk Specialist, Amazon Seattle, Washington
July 2011 – January 2012
- Set-up computer hardwares and install and configure softwares and driver's
- Troubleshoot network connectivites issues
- Provide technical assistances and supports for incoming queries and issues relatings to computer systems, softwares, and hardwares.
Jr. Help Desk Specialist, Oracle Redwood City, California
January 2011 – July 2011
- Respond to telephone, email, an' personnel requests for technical support
- Trouble-shoot hardware an' software issues
- Research questions usin' available resources
Education
Georgia Institute of Technology, Atlanta, Georgia
Certified Information Systems Security Professional (CISSP), November, 2010
Skills
Professionalism
Data Analysis
Adaptability
Research
ITIL
Network Administration
Firewalls
Cloud Computing
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
help desk specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an help desk specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Help Desk Specialist
Microsoft
Redmond, Washington
Microsoft
Redmond, Washington
To the Recruitment Team at Microsoft
I am excited to apply for the Chief Help Desk Specialist role at Microsoft. As a highly skilled Help Desk Specialist, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.
Throughout my life, I have pursued my passion for Software Development and sought out opportunities to learn and grow. My experience in Information Technology (IT) has given me valuable skills such as Stress Management and Planning that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Help Desk Specialist to the position and work with a team of like-minded individuals to achieve our common goals.
Thank you for considering my application for the Chief Help Desk Specialist role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.
With gratitude,
Percy Jackson
853-145-5738
[email protected]
Percy Jackson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.