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help desk manager: Resume Samples & Writing Guide
Employment history
Jr. Help Desk Manager, HP Palo Alto, California
February 2022 – November 2022
- Manage help desk staff and resources
- Provide technical support and troubleshooting assistance
- Monitor and analyze help desk performance
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Master of Science in Computer Information Systems, December, 2021
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Software Engineering, December, 2017
Skills
Risk Management
Collaboration
Strategic Thinking
Time Management
Network Protocols
Networking
Technical Support
Firewalls.
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Employment history
Senior Help Desk Manager, HP Palo Alto, California
January 2018 – Present
- Analyze customer feedback
- Ensure compliance with IT security policies
- Develop and maintain service level agreements
Help Desk Manager, Amazon Seattle, Washington
July 2016 – December 2017
- Develop and maintain service level agreements
- Ensure customer satisfaction
- Respond to customer inquiries
Entry Level Help Desk Manager, Apple Cupertino, California
July 2015 – June 2016
- Track and report help desk metrics
- Monitor and analyze help desk performance
- Respond to customer inquiries
Education
University of California, Berkeley, California
Doctor of Philosophy in Network Engineering, June, 2015
University of California, Berkeley, California
Bachelor of Science in Computer Information Systems, June, 2011
Skills
Creativity
Collaboration
Emotional Intelligence
Visualization
System Security
Help Desk Support
Cybersecurity
Firewalls.
Employment history
Senior Help Desk Manager, IBM San Francisco, California
February 2016 – Present
- Manage and coordinate help desk operations
- Monitor system performance
- Ensure compliance with IT security policies
Associate Help Desk Manager, Intel Santa Clara, California
August 2015 – January 2016
- Monitor system performance
- Analyze customer feedback
- Manage help desk staff and resources
Junior Help Desk Manager, Intel Santa Clara, California
February 2014 – July 2015
- Analyze customer feedback
- Provide technical support and troubleshooting assistance
- Maintain and update help desk knowledge base
Education
University of California, Berkeley, California
Bachelor of Science in Information Systems Management, December, 2013
Skills
Interpersonal
Negotiation
Planning
Public Speaking
Help Desk Support
Data Backup
Active Directory
Troubleshooting
Professional Summary
Highly experienced Help Desk Manager with a strong background in Information Technology. Proven track record of successfully managing help desk operations and providing excellent customer service.
Employment history
Senior Help Desk Manager, HP Palo Alto, California
December 2009 – Present
- Analyze customer feedback
- Ensure customer satisfaction
- Monitor help desk ticketing system
Help Desk Manager, IBM San Francisco, California
June 2009 – November 2009
- Manage and coordinate help desk operations
- Monitor help desk ticketing system
- Develop and implement help desk policies and procedures
Jr. Help Desk Manager, Microsoft Redmond, Washington
June 2008 – May 2009
- Develop and implement help desk policies and procedures
- Respond to customer inquiries
- Maintain and update help desk knowledge base
Education
Cornell University, Ithaca, New York
CompTIA A+, April, 2008
Skills
Listening
Stress Management
Training
Business Acumen
Data Backup
Software Installation
Cybersecurity
Firewalls.
Employment history
Jr. Help Desk Manager, Intel Santa Clara, California
December 2021 – October 2022
- Ensure customer satisfaction
- Respond to customer inquiries
- Analyze customer feedback
Education
Cornell University, Ithaca, New York
Bachelor of Science in Computer Science, November, 2021
Skills
Reliability
Flexibility
Strategic Thinking
Time Management
Help Desk Support
Customer Service
Software Installation
Networking
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help desk manager Job Descriptions; Explained
If you're applying for an help desk manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
help desk manager
- Completely replaced County phone system – upgraded from digital to VoIP, saving $8,000.00 in contracted services for maintenance, while upgrading and enhancing phone system features.
- Upgraded T1 incoming phone line service to SIP Trunks – increased call volume and dependability of phone service.
- Installed and setup new Track-It Help Desk ticket system – setup and managed Track-It ticket system for all tickets within IT, increasing communication and ticket resolution by 40%.
- Updated all Help Desk Policy and Procedures – reviewed and updated all policy and procedures for Help Desk personnel yearly and streamlined procedures, to improve productivity.
- Performed annual review of Help Desk analytics – set department KPI’s using Help Desk analytics to track results.
help desk manager Job Skills
For an help desk manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Hardware
- Software Installation
- Troubleshooting
- Networking
- System Administration
- Data Backup
- Operating Systems
- Data Recovery
- Cybersecurity
- Technical Support
- System Security
- Cloud Computing
- Virtualization
- Network Security
- Troubleshooting
- Help Desk Support
- Customer Service
- ITIL
- Active Directory
- Network Protocols
- Firewalls.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your help desk manager Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Xavier Fox
377 Woodview Drive, Cullman, AL 35058Employment history
Senior Help Desk Manager, Oracle Redwood City, California
August 2015 – May 2022
- Manage help desk staff and resources
- Maintain and update help desk knowledge base
- Develop and implement help desk policies and procedures
Associate Help Desk Manager, IBM San Francisco, California
August 2014 – July 2015
- Ensure compliance with IT security policies
- Ensure customer satisfaction
- Monitor help desk ticketing system
Junior Help Desk Manager, IBM San Francisco, California
February 2014 – July 2014
- Develop and maintain service level agreements
- Train and mentor help desk personnel
- Track and report help desk metrics
Education
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Computer Engineering, December, 2013
Skills
Reporting
Supervisory
Documentation
Strategic Thinking
Software Installation
Customer Service
System Security
Computer Hardware
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your help desk manager Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
Help Desk Manager with expertise in IT operations and customer service. Proven track record of resolving complex technical issues and providing excellent customer service.
Employment history
Lead Help Desk Manager, IBM San Francisco, California
June 2013 – Present
- Manage and co-ordinate helpdesk operatings
- Maintain and update helpdesk knowledgebase
- Respond too customer inquirys
Associate Help Desk Manager, Intel Santa Clara, California
June 2012 – May 2013
- Develp and implement help desk policie and procedurse
- Analyse customer feedback
- Track and report help desk metrix
Jr. Help Desk Manager, Oracle Redwood City, California
November 2011 – May 2012
- I went to the store to buy some groceries
- I went too the store too buy some groceries.
Education
University of California, Berkeley, California
Master of Science in Software Engineering, September, 2011
University of California, Berkeley, California
Bachelor of Science in Network Engineering, September, 2007
Skills
Research
Quality Assurance
Self-Motivation
Coaching
Virtualization
Network Protocols
Computer Hardware
Data Backup
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
help desk manager Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an help desk manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Associate Help Desk Manager
Accenture
New York, New York
Accenture
New York, New York
To the respected Accenture Recruitment Team
I am writing to express my interest in the Associate Help Desk Manager role at Accenture. As a Help Desk Manager with 1 years of experience in Information Technology (IT), I am confident that I have the necessary skills and expertise to succeed in this position.
My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Accenture and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.
I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.
Best regards,
Pauline Davis
905-309-0868
[email protected]
Pauline Davis
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.