5 Amazing front desk Resume Examples (Updated 2023) + Skills & Job Descriptions

Because each company has unique needs and purpose, the front desk positions of various organizations differ greatly. They do require a common set of skills and abilities, however, and you may excel at them all. You shine as a communicator and are eager to learn. Your friendly and energetic personality, coupled with your organizational strength, makes you an asset to any team. You know how to handle phone calls, schedule appointments, and make everyone feel welcome. High-quality customer service is your specialty. Whether you are just starting out or have experience and education in hand, you still need to get your foot in the door for that initial interview. With a stellar front desk resume, a busy hiring manager needs just a quick scan to know that you are an excellent candidate for the position. Putting together such an important document can be overwhelming. Our professional templates, important tips, and resume sample can guide you through the process. By following our expert-approved writing advice, you can confidently highlight the important details and present your excellent qualifications, then submit your outstanding resume and be well on your way to your new job.

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front desk: Resume Samples & Writing Guide

Employment history

Junior Front Desk, Hyatt Hotels Corporation Chicago, Illinois

March 2022 – January 2023

Perform other duties as assigned
Ensure that all guest requests are handled promptly and efficiently
Resolve guest complaints in a professional manner

Education

Cornell University, Ithaca, New York

Hospitality Management, January, 2022

Skills

Accounting

Collaboration

Analytical

Conflict Resolution

Hotel Booking

Hotel Management

Front Desk Reception

Multi-line Phone System

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Employment history

Senior Front Desk, Marriott International Bethesda, Maryland

May 2019 – Present

Assist other departments as needed
Ensure compliance with hotel policies and procedures
Monitor and manage the hotel's inventory and supplies

Front Desk, Accor Hotels Dallas, Texas

October 2018 – April 2019

Monitor security cameras and ensure the safety of guests
Maintain the cleanliness and orderliness of the front desk area
Ensure compliance with hotel policies and procedures

Junior Front Desk, Hilton Hotels & Resorts McLean, Virginia

May 2017 – September 2018

Provide information about hotel services, amenities and local attractions
Ensure that all guest requests are handled promptly and efficiently
Maintain the cleanliness and orderliness of the front desk area

Education

Cornell University, Ithaca, New York

Master of Science in Hospitality and Tourism Management, March, 2017

Cornell University, Ithaca, New York

Bachelor of Arts in Hotel and Restaurant Management, March, 2013

Skills

Public Speaking

Innovation

Communication

Networking

Hospitality Management

Computer Proficiency

Cash Handling

Front Desk Software

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Employment history

Senior Front Desk, Hyatt Hotels Corporation Chicago, Illinois

March 2015 – Present

Monitor security cameras and ensure the safety of guests
Provide information about hotel services, amenities and local attractions
Maintain up-to-date records of guest information

Associate Front Desk, Hyatt Hotels Corporation Chicago, Illinois

September 2014 – March 2015

Assist other departments as needed
Process payments and manage cash transactions
Ensure compliance with hotel policies and procedures

Junior Front Desk, Wyndham Hotels & Resorts Parsippany, New Jersey

September 2013 – August 2014

Assist other departments as needed
Perform other duties as assigned
Maintain up-to-date records of guest information

Education

University of Nevada, Las Vegas, Nevada

Doctor of Philosophy in Tourism and Hospitality Management, July, 2013

University of Nevada, Las Vegas, Nevada

Bachelor of Science in Hospitality and Tourism Administration, July, 2009

Skills

Negotiation

Critical Thinking

Time Management

Interpersonal

Hotel Management

Bookkeeping

Hospitality Management

Reservation Management

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Professional Summary

Highly experienced hospitality professional with a proven track record of providing excellent customer service at the front desk. Committed to creating a warm and welcoming environment for guests and ensuring a positive experience from check-in to check-out.

Employment history

Chief Front Desk, Hyatt Hotels Corporation Chicago, Illinois

July 2013 – Present

Handle guest check-ins and check-outs
Monitor and manage the hotel's inventory and supplies
Perform general administrative tasks such as filing, typing, copying, etc

Associate Front Desk, Hyatt Hotels Corporation Chicago, Illinois

December 2012 – June 2013

Perform other duties as assigned
Ensure that all guest requests are handled promptly and efficiently
Answer phone calls, respond to inquiries and take messages

Junior Front Desk, InterContinental Hotels Group Atlanta, Georgia

July 2011 – November 2012

Greet guests and provide excellent customer service
Provide information about hotel services, amenities and local attractions
Maintain the cleanliness and orderliness of the front desk area

Education

San Diego State University, San Diego, California

Doctor of Philosophy in Tourism and Travel Management, May, 2011

San Diego State University, San Diego, California

Bachelor of Science in Culinary Arts, May, 2007

Skills

Visualization

Financial Management

Organization

Conflict Resolution

Front Desk Software

Hospitality Management

Front Desk Clerk

Multi-line Phone System

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Professional Summary

Dynamic hospitality professional with excellent customer service skills and a passion for delivering outstanding service. Experienced in managing front desk operations and providing a welcoming and comfortable experience for guests.

Employment history

Lead Front Desk, Marriott International Bethesda, Maryland

April 2013 – Present

Handle guest check-ins and check-outs
Monitor and manage the hotel's inventory and supplies
Provide information about hotel services, amenities and local attractions

Front Desk, Marriott International Bethesda, Maryland

October 2011 – March 2013

Perform other duties as assigned
Answer phone calls, respond to inquiries and take messages
Handle guest check-ins and check-outs

Junior Front Desk, Accor Hotels Dallas, Texas

October 2010 – September 2011

Greet guests and provide excellent customer service
Monitor security cameras and ensure the safety of guests
Perform other duties as assigned

Education

University of Nevada, Las Vegas, Nevada

Food Service Management, August, 2010

Skills

Analytical

Research

Documentation

Business Acumen

Hotel Booking

Data Entry

Front Desk Coordination

Front Desk Reception

Use This front desk Resume Template

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front desk Job Descriptions; Explained

If you're applying for an front desk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

front desk

Provide information about facilities, entertainment options, and rules and regulations.
Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
Inspect equipment to detect wear and damage and perform minor repairs, adjustments or maintenance tasks such as oiling parts.
Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
Keep informed of shut-down and emergency evacuation procedures.
Advise participants in use of heat or ultraviolet treatments and hot baths.
Teach fitness classes to improve strength, flexibility, cardiovascular conditioning, or general fitness of participants.

front desk

Answer the phone at the front desk to respond to current and prospective guests’ needs
Book reservations for individuals, families and groups as required
Greet walk-in guests and guests with reservations when they arrive at the front desk
Schedule special services, such as tours, when guests inquire
Refer guests to local amenities and venues
Communicate guests’ requests and complaints to the appropriate department

front desk

Greeting and checking in guests as they walk into the facility
Managed front desk area, answered phones, upkeep of lobby, and various other tasks
Handling customer issues or complaints
Act as a consultant at the front desk to agency staff, students and parents regarding the programs offered by the agency, help orientation of first time students , provide assistance to staff.

front desk

Answer telephones and either schedule for hotel stays or direct to the correct person.
Check in customers with internal system by either reservation or walk in if availability determined.
Maintain cleanliness of the lobby and breakfast area.
Finished housekeeping duties including laundry and cleaning tasks if left incomplete.
Showed rooms to prospective guests.
Maintained friendly working relationship with all guests for their stay both on phone and in person.
Stocked all items necessary for maintanance of hotel, including bedding, toiletries, and food items.

front desk

Maintain the gymCleaning the entirety of the gym
Maintaining a calm gym environment
Greeting all members
Processed guests bills at the end of their stay to ensure the hotel was paid in full.

1 2 3 … 40

front desk Job Skills

For an front desk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Front Desk Software
Data Entry
Front Desk Reception
Cash Handling
Scheduling
Customer Service
Microsoft Office
Computer Proficiency
Hospitality Management
Reservation Management
Front Desk Operations
Hotel Management
Front Desk Administration
Bookkeeping
Front Desk Clerk
Front Desk Support
Multi-line Phone System
Front Desk Coordination
Hotel Booking
Front Desk Supervision
Guest Relations

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your front desk Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Front Desk, Accor Hotels Dallas, Texas

December 2022 – May 2022

Perform general administrative tasks such as filing, typing, copying, etc
Monitor security cameras and ensure the safety of guests
Perform other duties as assigned

Associate Front Desk, Accor Hotels Dallas, Texas

July 2021 – December 2022

Monitor and manage the hotel's inventory and supplies
Ensure that all guest requests are handled promptly and efficiently
Handle guest check-ins and check-outs

Junior Front Desk, Best Western Hotels & Resorts Phoenix, Arizona

July 2020 – June 2021

Monitor security cameras and ensure the safety of guests
Greet guests and provide excellent customer service
Maintain the cleanliness and orderliness of the front desk area

Education

University of Houston, Houston, Texas

Event Planning, May, 2020

Skills

Technical

Critical Thinking

Process Improvement

Financial Management

Bookkeeping

Computer Proficiency

Customer Service

Scheduling

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your front desk Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

A highly motivated and customer-oriented individual with experience in the hospitality industry. Possesses excellent communication and problem-solving skills with a proven track record of providing outstanding customer service at the front desk.

Employment history

Lead Front Desk, InterContinental Hotels Group Atlanta, Georgia

February 2013 – Present

Proces payments and mange cash transactions
Ensure complience with hotel policies and proceduers
Ensure that all guest requests are handeled promply and effeciently.

Front Desk, Red Lion Hotels Corporation Spokane, Washington

September 2011 – January 2013

Ensure that all guest requestes are handeled promply and efficently
Assit other deparments as needed
Monitor and manage the hotels inventory and supplise

Junior Front Desk, Kimpton Hotels & Restaurants San Francisco, California

September 2010 – August 2011

"I went to the store and bought some apples"
I went too the store an bought some apples

Education

Johnson & Wales University, Providence, Rhode Island

Doctor of Philosophy in Hospitality Business Management, July, 2010

Johnson & Wales University, Providence, Rhode Island

Bachelor of Science in Hospitality and Tourism Administration, July, 2006

Skills

Training

Emotional Intelligence

Problem Solving

Customer Service

Front Desk Supervision

Cash Handling

Computer Proficiency

Microsoft Office

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

front desk Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an front desk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Associate Front Desk
Hyatt Hotels Corporation
Chicago, Illinois

Hyatt Hotels Corporation Hiring Team

I am a results-driven Front Desk with 1 years of experience in Hospitality. I am excited to submit my application for the Associate Front Desk role at Hyatt Hotels Corporation, where I believe I can make a valuable contribution to your team.

Throughout my life, I have pursued my passion for Tourism and sought out opportunities to learn and grow. My experience in Hospitality has given me valuable skills such as Accounting and Collaboration that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Front Desk to the position and work with a team of like-minded individuals to achieve our common goals.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Thank you for your time,
Gus Quinn
773-651-4762
[email protected]

Gus Quinn

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Showcase your most significant accomplishments and qualifications with this cover letter.
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