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field service manager: Resume Samples & Writing Guide
Employment history
Senior Field Service Manager, KPMG New York City, New York
February 2017 – Present
- Coordinate and manage the scheduling of field service personnel
- Create and implement customer service policies and procedures
- Monitor customer service trends and analyze customer feedback
Field Service Manager, Oracle Redwood Shores, California
September 2015 – January 2017
- Train and coach field service personnel in customer service and technical skills
- Coordinate and manage the scheduling of field service personnel
- Resolve customer service issues in a timely and professional manner
Entry Level Field Service Manager, McKinsey & Company New York City, New York
March 2014 – August 2015
- Provide leadership and guidance to field service personnel
- Develop and implement customer service initiatives
- Manage and troubleshoot field service equipment
Education
University of California, Los Angeles Anderson School of Management, California
Doctor of Science in Business Economics, January, 2014
University of California, Los Angeles Anderson School of Management, California
Bachelor of Business Administration, January, 2010
Skills
Collaboration
Negotiation
Negotiation
Creativity
Artificial Intelligence.
Quality Assurance
System Administration
Data Analysis
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Employment history
Senior Field Service Manager, Ernst & Young New York City, New York
September 2015 – Present
- Manage and troubleshoot field service equipment
- Coordinate and manage the scheduling of field service personnel
- Ensure compliance with company policies and procedures
Field Service Manager, Oracle Redwood Shores, California
April 2014 – August 2015
- Coordinate and manage the scheduling of field service personnel
- Create and implement customer service policies and procedures
- Monitor customer service performance metrics and provide feedback to team members
Junior Field Service Manager, PwC New York City, New York
September 2013 – March 2014
- Train and coach field service personnel in customer service and technical skills
- Develop and implement customer service initiatives
- Resolve customer service issues in a timely and professional manner
Education
Yale School of Management, New Haven, Connecticut
Master of Science in Accounting, August, 2013
Yale School of Management, New Haven, Connecticut
Bachelor of Science in Human Resources Management, August, 2009
Skills
Financial Management
Adaptability
Risk Management
Negotiation
Networking
Computer Literacy
Risk Management
Cybersecurity
Employment history
Senior Field Service Manager, IBM San Francisco, California
October 2021 – Present
- Monitor customer service performance metrics and provide feedback to team members
- Coordinate and manage the scheduling of field service personnel
- Manage and troubleshoot field service equipment
Associate Field Service Manager, Oracle Redwood Shores, California
May 2020 – September 2021
- Monitor customer service performance metrics and provide feedback to team members
- Ensure compliance with company policies and procedures
- Create and implement customer service policies and procedures
Junior Field Service Manager, McKinsey & Company New York City, New York
November 2018 – April 2020
- Train and coach field service personnel in customer service and technical skills
- Maintain strong relationships with customers and vendors
- Monitor customer service performance metrics and provide feedback to team members
Education
University of Michigan Ross School of Business, Ann Arbor, Michigan
Risk Management Certificate, September, 2018
Skills
Problem Solving
Interpersonal
Professionalism
Networking
Quality Assurance
Cloud Computing
Artificial Intelligence.
Technical
Oliver Thompson
130 Evergreen Avenue, Marco Shores-Hammock Bay, FL 34114[email protected]
974-034-4447
Professional Summary
Highly experienced Field Service Manager with extensive knowledge of business management principles. Proven ability to lead teams, develop strategies, and achieve successful customer outcomes.
Employment history
Chief Field Service Manager, IBM San Francisco, California
September 2012 – Present
- Monitor customer service performance metrics and provide feedback to team members
- Develop and implement customer service initiatives
- Manage field service teams and resources to ensure customer service goals are met
Associate Field Service Manager, Deloitte New York City, New York
April 2011 – August 2012
- Manage and troubleshoot field service equipment
- Develop and implement customer service initiatives
- Develop and implement strategies to improve customer service and operational efficiencies
Jr. Field Service Manager, Accenture Chicago, Illinois
October 2009 – March 2011
- Train and coach field service personnel in customer service and technical skills
- Monitor customer service performance metrics and provide feedback to team members
- Resolve customer service issues in a timely and professional manner
Education
Yale School of Management, New Haven, Connecticut
Bachelor of Arts in Business Analytics, August, 2009
Skills
Troubleshooting
Problem Solving
Documentation
Computer Literacy
Web Development
Cloud Computing
Data Analysis
Artificial Intelligence.
Employment history
Senior Field Service Manager, Oracle Redwood Shores, California
June 2022 – Present
- Create and implement customer service policies and procedures
- Monitor customer service performance metrics and provide feedback to team members
- Manage field service teams and resources to ensure customer service goals are met
Field Service Manager, Oracle Redwood Shores, California
November 2021 – May 2022
- Provide leadership and guidance to field service personnel
- Manage and troubleshoot field service equipment
- Create and implement customer service policies and procedures
Junior Field Service Manager, Microsoft Redmond, Washington
May 2021 – October 2021
- Manage field service teams and resources to ensure customer service goals are met
- Develop and implement strategies to improve customer service and operational efficiencies
- Create and implement customer service policies and procedures
Education
University of Chicago Booth School of Business, Chicago, Illinois
Bachelor of Science in Human Resources Management, March, 2021
Skills
Troubleshooting
Visualization
Data Analysis
Leadership
Artificial Intelligence.
Cybersecurity
Risk Management
Coding
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field service manager Job Skills
For an field service manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Technical
- Troubleshooting
- Quality Assurance
- Database Management
- Risk Management
- Project Management
- Data Analysis
- Software Development
- Networking
- System Administration
- Programming
- Cloud Computing
- Cybersecurity
- Coding
- Operating Systems
- Web Development
- Mobile Development
- Business Intelligence
- Artificial Intelligence.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your field service manager Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Jack Wright
644 River Road, Wellsville, KS 66092Employment history
Chief Field Service Manager, IBM San Francisco, California
June 2021 – Present
- Monitor customer service trends and analyze customer feedback
- Ensure compliance with company policies and procedures
- Create and implement customer service policies and procedures
Field Service Manager, KPMG New York City, New York
December 2020 – May 2021
- Train and coach field service personnel in customer service and technical skills
- Resolve customer service issues in a timely and professional manner
- Develop and implement customer service initiatives
Jr. Field Service Manager, KPMG New York City, New York
June 2019 – November 2020
Education
Northwestern University Kellogg School of Management, Evanston, Illinois
Bachelor of Science in Business Analytics, April, 2019
Skills
Critical Thinking
Decision Making
Research
Quality Assurance
Computer Literacy
Mobile Development
Coding
Cybersecurity
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your field service manager Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Field Service Manager, Deloitte New York City, New York
December 2013 – May 2022
- Develp and mange field service budgets
- Montior customer service performance metrics and provide feedback to team members
- Manege and troubleshoot field service equipement
Associate Field Service Manager, Oracle Redwood Shores, California
June 2012 – November 2013
- Maintains strong relationships with customers and vendors
- Develops and implements customer service initiatives
- Monitors customer service performance metrics and provides feedback to team members.
Jr. Field Service Manager, Ernst & Young New York City, New York
June 2011 – May 2012
- Creat and implement custmer service policys and proceduers
- Maintain strong relatioships with custmers and vedors
- Provide leadrship and guidace to field service personel
Education
University of Texas at Austin McCombs School of Business, Austin, Texas
Risk Management Certificate, April, 2011
Skills
Self-Motivation
Troubleshooting
Computer Literacy
Emotional Intelligence
Mobile Development
Business Intelligence
Artificial Intelligence.
Operating Systems
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
field service manager Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an field service manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Field Service Manager
Bain & Company
Boston, Massachusetts
Bain & Company
Boston, Massachusetts
To the Hiring Team at Bain & Company
I am a highly motivated Field Service Manager with 9 years of experience in Business Management. I am excited to submit my application for the Senior Field Service Manager position at Bain & Company, where I believe my skills and expertise would be an excellent fit.
Throughout my life, I have pursued my passion for Organizational Development and sought out opportunities to learn and grow. My experience in Business Management has given me valuable skills such as Collaboration and Negotiation that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Field Service Manager to the position and work with a team of like-minded individuals to achieve our common goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Cordially,
Harold Vaughn
793-239-5118
[email protected]
Harold Vaughn
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.