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customer account specialist: Resume Samples & Writing Guide
Employment history
Lead Customer Account Specialist, Hyatt Hotels Corporation Chicago, Illinois
October 2019 – Present
- Develop and implement customer loyalty programs
- Respond to customer inquiries in a timely manner
- Resolve customer complaints and disputes
Customer Account Specialist, Hilton Hotels & Resorts McLean, Virginia
March 2019 – September 2019
- Train and mentor customer service staff
- Develop and implement customer loyalty programs
- Generate sales reports and analyze customer data
Jr. Customer Account Specialist, Wyndham Hotels & Resorts Parsippany, New Jersey
October 2017 – February 2019
- Identify opportunities to increase customer satisfaction
- Resolve customer complaints and disputes
- Maintain customer accounts and records
Education
University of Houston, Houston, Texas
Bachelor of Science in Tourism and Hospitality Management, August, 2017
Skills
Technical
Documentation
Quality Assurance
Accounting
Point of Sale (POS) Systems
Cash Handling
Hospitality Accounting
Customer Service Skills
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Employment history
Chief Customer Account Specialist, Hilton Hotels & Resorts McLean, Virginia
June 2015 – Present
- Monitor customer satisfaction levels
- Develop and implement strategies to improve customer service
- Generate sales reports and analyze customer data
Associate Customer Account Specialist, Marriott International Bethesda, Maryland
December 2014 – May 2015
- Maintain customer accounts and records
- Respond to customer inquiries in a timely manner
- Coordinate with other departments to ensure customer needs are met
Jr. Customer Account Specialist, Choice Hotels International Rockville, Maryland
December 2013 – November 2014
- Generate sales reports and analyze customer data
- Develop and implement strategies to improve customer service
- Identify opportunities to increase customer satisfaction
Education
San Diego State University, San Diego, California
Bachelor of Science in Hospitality Business Management, October, 2013
Skills
Mentoring
Supervisory
Attention to Detail
Computer Literacy
Point of Sale (POS) Systems
Cash Handling
Microsoft Office
Guest Relations
Professional Summary
A highly motivated customer account specialist with extensive experience in the hospitality field. Proven track record of providing excellent customer service and developing long-term relationships with clients.
Employment history
Chief Customer Account Specialist, Best Western Hotels & Resorts Phoenix, Arizona
April 2015 – Present
- Train and mentor customer service staff
- Respond to customer inquiries in a timely manner
- Develop and implement customer loyalty programs
Associate Customer Account Specialist, Red Lion Hotels Corporation Spokane, Washington
October 2013 – March 2015
- Respond to customer inquiries in a timely manner
- Train and mentor customer service staff
- Coordinate with other departments to ensure customer needs are met
Entry Level Customer Account Specialist, Hilton Hotels & Resorts McLean, Virginia
May 2012 – September 2013
- Build and maintain relationships with customers
- Provide excellent customer service
- Prepare customer invoices and provide billing information
Education
University of Central Florida, Orlando, Florida
Bachelor of Science in Hospitality and Tourism Management, March, 2012
Skills
Stress Management
Quality Assurance
Reliability
Analytical
Point of Sale (POS) Systems
Sanitation Protocols.
Conflict Resolution
Scheduling
Professional Summary
A highly motivated and organized professional with extensive experience in the hospitality field, providing excellent customer service and account management. Proven ability to build strong relationships with customers, resolve complex issues and drive customer satisfaction.
Employment history
Senior Customer Account Specialist, InterContinental Hotels Group Atlanta, Georgia
May 2011 – Present
- Identify opportunities to increase customer satisfaction
- Prepare customer invoices and provide billing information
- Maintain customer accounts and records
Customer Account Specialist, Accor Hotels Dallas, Texas
December 2009 – April 2011
- Generate sales reports and analyze customer data
- Prepare customer invoices and provide billing information
- Identify opportunities to increase customer satisfaction
Junior Customer Account Specialist, Choice Hotels International Rockville, Maryland
May 2009 – November 2009
- Ensure compliance with customer service policies and procedures
- Build and maintain relationships with customers
- Generate sales reports and analyze customer data
Education
San Diego State University, San Diego, California
Doctor of Philosophy in Hospitality Management, April, 2009
San Diego State University, San Diego, California
Bachelor of Science in Hospitality Business Management, April, 2005
Skills
Data Analysis
Interpersonal
Planning
Risk Management
Hospitality Sales
Bookkeeping
Telephone Etiquette
Conflict Resolution
Employment history
Lead Customer Account Specialist, Marriott International Bethesda, Maryland
January 2018 – Present
- Process customer orders and payments
- Respond to customer inquiries in a timely manner
- Monitor customer satisfaction levels
Associate Customer Account Specialist, Hyatt Hotels Corporation Chicago, Illinois
January 2017 – December 2017
- Coordinate with other departments to ensure customer needs are met
- Monitor customer satisfaction levels
- Maintain customer accounts and records
Junior Customer Account Specialist, Best Western Hotels & Resorts Phoenix, Arizona
June 2016 – December 2016
- Identify opportunities to increase customer satisfaction
- Provide excellent customer service
- Respond to customer inquiries in a timely manner
Education
San Diego State University, San Diego, California
Master of Science in Culinary Arts, May, 2016
San Diego State University, San Diego, California
Bachelor of Science in Culinary Arts, May, 2012
Skills
Decision Making
Written Communication
Collaboration
Networking
Sanitation Protocols.
Conflict Resolution
Hospitality Accounting
Telephone Etiquette
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customer account specialist Job Descriptions; Explained
If you're applying for an customer account specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer account specialist
- Account specific– PayPal Customer Specialist
- Provided basic technical support.
- Handle 70+ calls daily, with duties including signing up a new customer, retrieving customer data, and reviewing transactions.
- Memorized entire line of the company services, basic information about the company, and account specific information.
- Remained courteous and calm, even during moments of customer dissatisfaction.
2
customer account specialist
- Enhanced the buying experience and built relationships that lead to long -term business growth.
- Meeting established target dates for all ongoing responsibilities and assigned tasks.
- Finding the customer by walk in sales calls directly.
- Completing the paperwork after sales closing and follow up the customer , submitting the proposal.
- Modifying the B2B sales training .
3
customer account specialist
- Managing large amounts of outbound calls in a timely manner.
- Involves recruitment with potential resume from clients data base.
- Manage resume search engine and data file.
- Increase 5% booking for the client within the first six months.
- Develop customer service skill set.
4
customer account specialist
- Approve, reject, or coordinate the approval or rejection of vehicle or personal loans.
- Prepare risk base reports for reviewal by manmanagementangment for loan.
- Review loan application for eligibility for additional insurance and communicate benefits of ancillary products.
- Review contracts, insurance, and arbitration information with customers during loan signings.
- Review credit reports for loan decisions and possible increases on loan amount requests.
5
customer account specialist
- Customer portfolio management
- Order placing in SAP
- Customer interactions, record of complaints or customer’s feedbacks, ensuring that appropriate actions are taken to solve customers’ problems
- Daily follow up on intermodal shipping of containers from The Netherlands or Belgium to Italy and Greece
- Daily contact with hauliers in order to assure loadings and on time deliveries of containers
- Resolution of problems concerning loading dates, delivery delayed and missing documents needed for the shipping and the unloading
- Collaboration with logistics, loading points, replenishers and sales department to improve services and processes
customer account specialist Job Skills
For an customer account specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Hospitality Software
- Hospitality Industry Knowledge
- Customer Service Skills
- Hospitality Sales
- Hospitality Accounting
- Hospitality Law
- Point of Sale (POS) Systems
- Telephone Etiquette
- Scheduling
- Cash Handling
- Inventory Management
- Microsoft Office
- Guest Relations
- Conflict Resolution
- Event Planning
- Data Analysis
- Bookkeeping
- Food Safety
- Sanitation Protocols.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer account specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Henry Smith
605 River Road, St. Clement, MO 63334Employment history
Chief Customer Account Specialist, Choice Hotels International Rockville, Maryland
September 2009 – May 2022
- Provide excellent customer service
- Ensure compliance with customer service policies and procedures
- Prepare customer invoices and provide billing information
Customer Account Specialist, Wyndham Hotels & Resorts Parsippany, New Jersey
February 2009 – August 2009
- Resolve customer complaints and disputes
- Develop and implement customer loyalty programs
- Develop and implement strategies to improve customer service
Entry Level Customer Account Specialist, Hilton Hotels & Resorts McLean, Virginia
February 2008 – January 2009
- Develop and implement strategies to improve customer service
- Prepare customer invoices and provide billing information
- Respond to customer inquiries in a timely manner
Education
Johnson & Wales University, Providence, Rhode Island
Bartending, January, 2008
Skills
Business Acumen
Written Communication
Teamwork
Decision Making
Food Safety
Point of Sale (POS) Systems
Data Entry
Conflict Resolution
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your customer account specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Customer Account Specialist, Red Lion Hotels Corporation Spokane, Washington
January 2016 – Present
- Mointor customer satisfaction levels
- Identify oppurtunities to increase customer satisfaction
- Generate sales reportes and analyse customer data
Customer Account Specialist, Wyndham Hotels & Resorts Parsippany, New Jersey
January 2015 – December 2015
- Generate sales report's and analyze customer data
- Ensure compliance with customer service policy's and procedure's
- Proccess customer order's and payment's
Jr. Customer Account Specialist, Hyatt Hotels Corporation Chicago, Illinois
January 2014 – December 2014
- "I went to the store and bought some food
- I went too the store, and bought some food.
Education
University of Houston, Houston, Texas
Hospitality Management, November, 2013
Skills
Social Media
Adaptability
Leadership
Critical Thinking
Telephone Etiquette
Scheduling
Hospitality Sales
Customer Service Skills
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
customer account specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer account specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Customer Account Specialist
Best Western Hotels & Resorts
Phoenix, Arizona
Best Western Hotels & Resorts
Phoenix, Arizona
To Whom It May Concern
I am writing to express my interest in the Lead Customer Account Specialist position at Best Western Hotels & Resorts. As a Customer Account Specialist with 6 years of experience in Hospitality myself, I believe I have the necessary skills and expertise to excel in this role.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Hospitality, I am excited to apply my skills to this role and contribute to your organization's growth and success.
I appreciate the opportunity to apply for the Lead Customer Account Specialist position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.
Bests,
Walter Ellis
742-107-2963
[email protected]
Walter Ellis
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.