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911 operator: Resume Samples & Writing Guide

Barry Watson 735 Highview Drive, Rochester, WI 53105
watsonbarry@inbox.com
712-683-9425

Professional Summary

 A highly experienced 911 Operator with a proven record of providing efficient and professional emergency response services. Possessing excellent communication, problem-solving and critical thinking skills with the ability to remain calm in high-pressure situations. 

Employment history

Lead 911 Operator, General Dynamics Falls Church, Virginia
September 2013 – Present
  • Maintain contact with field personnel
  • Maintain a calm and professional demeanor at all times
  • Participate in ongoing training and educational programs
911 Operator, Lockheed Martin Bethesda, Maryland
March 2013 – August 2013
  • Perform administrative duties as needed
  • Participate in ongoing training and educational programs
  • Dispatch appropriate personnel and equipment to emergency scenes
Junior 911 Operator, Booz Allen Hamilton McLean, Virginia
March 2012 – February 2013
  • Respond to inquiries from the public
  • Dispatch appropriate personnel and equipment to emergency scenes
  • Maintain a calm and professional demeanor at all times

Education

FBI Academy, Quantico, Virginia
Doctor of Philosophy in Corrections, January, 2012
FBI Academy, Quantico, Virginia
Bachelor of Science in Corrections, January, 2008

Skills

Networking
Emotional Intelligence
Research
Negotiation
Firearm Proficiency
Physical Fitness
Crime Scene Investigation
Surveillance

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Pauline Johnson 11 Hickory St., Metcalfe, MS 38760
paulinejohnson@icloud.com
724-183-0147

Professional Summary

 A highly experienced 911 Operator with excellent communication and problem-solving skills. Proven ability to respond quickly and calmly to emergency calls, providing real-time assistance to those in need. 

Employment history

Lead 911 Operator, Northrop Grumman Falls Church, Virginia
May 2012 – Present
  • Answer incoming emergency and non-emergency calls
  • Update and enter information into computer systems
  • Maintain a calm and professional demeanor at all times
911 Operator, Raytheon Waltham, Massachusetts
October 2011 – April 2012
  • Maintain a calm and professional demeanor at all times
  • Perform administrative duties as needed
  • Provide pre-arrival instructions to callers
Junior 911 Operator, Booz Allen Hamilton McLean, Virginia
May 2010 – October 2011
  • Remain knowledgeable of current laws and regulations
  • Provide callers with assistance, information, and referrals as needed
  • Provide pre-arrival instructions to callers

Education

U.S. Coast Guard Academy, New London, Connecticut
Master of Science in Forensic Science, March, 2010
U.S. Coast Guard Academy, New London, Connecticut
Bachelor of Science in Criminal Justice, March, 2006

Skills

Project Management
Organization
Process Improvement
Quality Assurance
Patrolling
Surveillance Equipment
Tactical Operations
Interviewing
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Xavier Smith 760 Langley Lane, Whitmire, SC 29178
xaviersmith@inbox.com
796-230-2370

Employment history

Lead 911 Operator, Booz Allen Hamilton McLean, Virginia
June 2021 – Present
  • Provide callers with assistance, information, and referrals as needed
  • Answer incoming emergency and non-emergency calls
  • Monitor and update radio traffic
911 Operator, L-3 Communications New York, New York
June 2020 – May 2021
  • Maintain a calm and professional demeanor at all times
  • Dispatch appropriate personnel and equipment to emergency scenes
  • Respond to inquiries from the public
Junior 911 Operator, Raytheon Waltham, Massachusetts
December 2019 – May 2020
  • Answer incoming emergency and non-emergency calls
  • Remain knowledgeable of current laws and regulations
  • Dispatch appropriate personnel and equipment to emergency scenes

Education

U.S. Air Force Academy, Colorado Springs, Colorado
Bachelor of Science in Law Enforcement, October, 2019

Skills

Coaching
Collaboration
Adaptability
Written Communication
Self-Defense
Emergency Response
Report Writing
Crime Scene Investigation
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Nathan Foster 875 Creekwood Drive, Ewing, VA 24248
foster_nathan@yandex.com
625-775-2674

Employment history

Lead 911 Operator, Raytheon Waltham, Massachusetts
October 2015 – Present
  • Document all calls, including type of call, caller information, and outcome
  • Follow established protocols and procedures
  • Provide pre-arrival instructions to callers
Associate 911 Operator, General Dynamics Falls Church, Virginia
October 2014 – September 2015
  • Maintain a calm and professional demeanor at all times
  • Assess situation and determine the appropriate course of action
  • Respond to inquiries from the public
Jr. 911 Operator, Northrop Grumman Falls Church, Virginia
March 2014 – September 2014
  • Maintain a calm and professional demeanor at all times
  • Provide pre-arrival instructions to callers
  • Perform administrative duties as needed

Education

U.S. Army JAG School, Charlottesville, Virginia
Master of Science in Corrections, January, 2014
U.S. Army JAG School, Charlottesville, Virginia
Bachelor of Science in Forensic Science, January, 2010

Skills

Teamwork
Leadership
Flexibility
Problem Solving
Tactical Driving
Crime Scene Investigation
Tactical Operations
Defensive Tactics
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Zack Taylor 258 Applewood Drive, South Blooming Grove, NY 10950
zacktaylor@yandex.com
814-387-6749

Employment history

Chief 911 Operator, SAIC Reston, Virginia
January 2021 – Present
  • Provide pre-arrival instructions to callers
  • Provide callers with assistance, information, and referrals as needed
  • Answer incoming emergency and non-emergency calls
911 Operator, General Dynamics Falls Church, Virginia
January 2020 – December 2020
  • Document all calls, including type of call, caller information, and outcome
  • Answer incoming emergency and non-emergency calls
  • Provide callers with assistance, information, and referrals as needed
Entry Level 911 Operator, L-3 Communications New York, New York
August 2018 – December 2019
  • Respond to inquiries from the public
  • Monitor and update radio traffic
  • Remain knowledgeable of current laws and regulations

Education

Federal Law Enforcement Training Center, Glynco, Georgia
Bachelor of Science in Homeland Security, June, 2018

Skills

Adaptability
Collaboration
Negotiation
Database Management
Investigation Techniques
Physical Fitness
Report Writing
Self-Defense
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911 operator
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911 operator Job Skills

For an 911 operator position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Tactical Operations
  • Surveillance
  • Emergency Response
  • Firearm Proficiency
  • First Aid
  • Self-Defense
  • Patrolling
  • Radio Communications
  • Physical Fitness
  • Emergency Medical Services
  • Crime Scene Investigation
  • Defensive Tactics
  • Investigation Techniques
  • Security Procedures
  • Crisis Intervention
  • Report Writing
  • Interviewing
  • Hazardous Materials Handling
  • Surveillance Equipment
  • Tactical Driving

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your 911 operator Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Evan Vaughn 100 Highview Drive, Natoma, KS 67651

Employment history

Lead 911 Operator, US Navy Washington, D.C.
January 2011 – May 2022
  • Follow established protocols and procedures
  • Monitor and update radio traffic
  • Answer incoming emergency and non-emergency calls
911 Operator, L-3 Communications New York, New York
July 2010 – January 2011
  • Participate in ongoing training and educational programs
  • Provide pre-arrival instructions to callers
  • Provide callers with assistance, information, and referrals as needed
Jr. 911 Operator, Northrop Grumman Falls Church, Virginia
July 2009 – June 2010
  • Provide pre-arrival instructions to callers
  • Dispatch appropriate personnel and equipment to emergency scenes
  • Update and enter information into computer systems

Education

U.S. Army Intelligence Center, Fort Huachuca, Arizona
Security Management Certificate, May, 2009

Skills

Coaching
Flexibility
Collaboration
Teamwork
Hazardous Materials Handling
Crime Scene Investigation
Radio Communications
Surveillance Equipment

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your 911 operator Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Walt Daniels 184 Oakwood Avenue, Westphalia, IN 47596
danielswalt@icloud.com
944-652-5239

Employment history

Lead 911 Operator, US Navy Washington, D.C.
October 2015 – Present
  • Provide callers wit assistance, informations, and referral's as neededed.
  • Perform admninistrative dutys as needid.
  • Provide pre-arrival instructions too callers.
Associate 911 Operator, Booz Allen Hamilton McLean, Virginia
October 2014 – September 2015
  • Documment all calls, includin type of call, caller informaton, an outcome.
  • Updat and enter informations into computor systemes.
  • Maintaine contacct with fieldd personnel.
Jr. 911 Operator, L-3 Communications New York, New York
October 2013 – September 2014

    Education

    U.S. Marine Corps Officer Candidates School, Quantico, Virginia
    Doctor of Philosophy in Emergency Management, August, 2013
    U.S. Marine Corps Officer Candidates School, Quantico, Virginia
    Bachelor of Science in Cybersecurity, August, 2009

    Skills

    Adaptability
    Problem Solving
    Interpersonal
    Documentation
    Hazardous Materials Handling
    Physical Fitness
    Patrolling
    Crime Scene Investigation

    Include Job Descriptions and Avoid Bad Grammar

    Avoid sending a wrong first impression by proofreading your resume.

    Key Insights
    • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
    • Before submitting your resume, double check to avoid typos.

    911 operator Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an 911 operator position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Barry
    Watson     watsonbarry@inbox.com
    712-683-9425
    735 Highview Drive, Rochester, WI
    53105

    Lead 911 Operator
    Northrop Grumman
    Falls Church, Virginia

    To the respected Northrop Grumman Hiring Team


    I am a highly motivated and experienced 911 Operator with 11 years of experience in Law Enforcement & Military & Security. I am excited to apply for the Lead 911 Operator position at Northrop Grumman, where I am confident that I can contribute to your organization's success.


    As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Networking and Emotional Intelligence that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Law Enforcement & Military & Security to the role and contribute to your organization's success.


    Thank you for considering my application for the Lead 911 Operator role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


    Bests,
    Barry Watson
    712-683-9425
    watsonbarry@inbox.com

    Barry Watson






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