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1

workforce specialist

  • Prepare and issue work schedules, deadlines, and duty assignments for relievers.
  • Maintain records pertaining to attendance and performance of the agents.
  • Assess and Profile newly hired agents for launching campaigns.
  • Ensure complete staffing in the production.
  • Deploy agents to cover for absences, leave and attrition for each campaigns.
2

workforce specialist

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures.
  • Prepare and issue work schedules, deadlines, and duty assignments for office such as Trainings required by  the client and FTE count daily and per Interval.
  • Research on how to improve the Overall Handle Rate per call split, compile, and prepare reports, manuals, correspondence, or other information required by management.