- Responsible for training the manual testing methodologies, STLC, Test case design, Requirement trace-ability matrix, Functional testing, Regression Testing, Build Process.
- Explain Real time projects and strategies.
- Conducting mock interviews to shortlist the student based on their knowledge.
- Increase players fitness
- Determined training needs of workers
- Conducted training programs for administration, middle management and front line employees.
- Taught classes and presented self-help or information sessions on subjects related to Emotional Intelligence and career planning.
- Coordinated on-site seminars and workshops
- Individual consulting to enhance interpersonal skills in the workplace
- Performed new hire trainings; over 100 new hires fully trained in the IT service desk.
- Performing refresher trainings
- Coaching, Shadowing analysts to improve their performance
- Analyzing call logs to spot trends and underlying issues;
- Testing and evaluating new technology for the client.
- Data harvesting;
- Created and published knowledge articles in accordance with the new application roll-outs.
- Research and Development of Training contents.
- Planning, organisation and presentation of training.
- Compilation of Lesson Material that conformed to International Standards.
- Innovative design and compilation of Training methods and Training Aids.
- Compilation of Theoretical and Practical Assessments that conforms to International Standards and to the specific Training Target Group and work as well as the operational environment.
- Designing of training methods that conforms to the requirements of the unique training environment.
- Presenting the planned training to comply with the Objectives.
- An opportunity was offered during my time in settlements to join the Originations Training Team. I secured a position in this team & was responsible for training all new starters in Drawdowns, Settlements & External Refinance application processing.
- Included Training room downloads, providing training materials and presentations plus directly assisting new trainees complete applications.
- Supporting transission from training room to workplace floor and being available to assist in all questions and resolving issues.
- Preparing & updating training materials and documents
- Downloading process changes and new requirements to settlement and drawdown teams