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1

telephone sales representative

  • Telephone sales/call center (inbound plus outbound follow-ups when necessary)
  • Accurate data and order entry for inbound customer orders
  • Order processing for catalog, also taking calls in Spanish
  • Handling of return authorization receipts and handling of complaints
  • Expanded sales by upselling products/services
  • Worked directly with main customer service department and credit card services to resolve customer issues
  • Assist in warehouse for seasonal events