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1

technology support specialist

  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
  • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
  • Remove loose wires and other debris after work is completed.
  • Diagnose and correct problems from remote locations, using Dameware or Windows Remote Access.
2

technology support specialist

  •  Acted as network administrator by creating accounts and managing permissions for users 
  • Providing assistance to clients over email and telephone – helping resolve software issues and technical problems 
  • Working with senior consultants and assisting professional money managers, brokers, custodians and clients across the country 
  • Remained up to date on emerging technology and suggested actionable improvements to improve quality 
3

technology support specialist

  • Delivered technology solutions to staff and faculty at one of the country’s most distinguished music schools.  
  • Created and lead new initiative for Apple devices across campus (including new strategies for deployment, integration, and support focusing on data maintenance and a ‘hands off’ approach.
  • Co-leading projects to bring implement new software solutions campus wide include scheduling software, learning management systems, and remote desktop management.
  • Project lead and managed an institution wide roll-out of approximately 250 new VoIP phones.  Created map of technology accessible by iPhone, iPad, Android, and Windows phones as a result of the project.
4

technology support specialist

  • Testing Process Implementation – Manual & Automation using UFT 12.02 
  • Authored test automation scripts for regression test suites
  • Participated in script integration for various modules to form a master one
  • Coordinated with the Business Team and Development Team for escalations
  • Creating Test Plan, Test Cases, Review and Test Execution
  • Conducted Review Meetings, Test Completion Report & Conducting Retrospective Meetings