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1

technical support

  • Provides accurate information in billing inquiries.
  • Handles irate customers expertly.
  • Making the customers happy in providing long term resolutions. 
  • Started as customer service representative but asked to become a technical support for the team. 
  • As part of Team of Experts, we provide attainable goals and made it to the top cluster within the site for the month of March. 
2

technical support

  • responsible for monitoring infrastructure health, security and capacity on a clients’ environment. 
  • making decisions and adjustments to ensure optimal network performance and organizational productivity.research anomalous activities on the network, make technical adjustments,
  • Interpret government regulations and applicable codes to ensure compliance.
  • Identify individual or transaction targets to direct intelligence collection.
3

technical support

  • Entered as Level 3 Technical Support for Dodo Australia. Assigned to resolve issues that are escalated by Level 2 Technicians, specifically, ADSL, ADSL 2 Plus, and Wireless Broadband. 
  • Appointed by the Country Manager to handle faults team. 
  • Promoted as ATL, 2008.
  • Provide technical support to employee.
4

technical support

  • Contract position for six months to 1 year to assist the IT Staff with resolving issues with instructors, software issues and new employee laptop issuance.
  • Provided 1st and 2nd level support for over 20+ elementary,middle and high school staff members primarily with over the phone and remote desktop resolutions.
  • Using the tools provided we resolved 90% of incoming calls within 8-15 minutes.
  • We increased staff positive feedback. The initial lows of 30’s at the beginning of the project , improved drastically to the high 80’s after changing the way we listened.
5

technical support

  • Provide technical support and services for Norton/Symantic Antivirus software by taking remote access of the customer through chat/call and resolving the issues.                    
  • Help customer technical issue 
  • Provide part for the unit 
  • Dispatch technician to the property