Technical Specialist Resume Examples

technical specialist

  • Troubleshot all Apple devices on an appointment basis.
  • Troubleshooting included software, hardware, email, apps, connectivity, activation and really any issues they came in with.
  • Asked probing questions and ran diagnostics in order to correctly diagnose the customers issue and determine appropriate solutions
  • Became familiar with multiple versions of iOS and their individual features.
  • Worked on the hardware of of the whole range of Apple products including, screen replacement, water damage, battery replacement, which required disassembly and reassembly of products in a safe manner.

technical specialist

  • Ensure Process compliance and strict adherence to NOC and Field operations 
  • SLA KPI Sign o􀃠 and Penalty/Reward Management for ONM & OEM Vendors related to Fiber OS 
  • Participate and update Fiber related information in APSFL daily status conference call 
  • To provide Root cause Analysis for Fiber related Major outages in the Network. 
  • Ensure Network Trouble ticket and Network Outage escalation is in place for Network, 
  • Business & Senior Management for all FIBER Events. 
  • Ensure proper creation, resolution and closure of trouble tickets for FIBER OSP