- Handled several customer and data migration projects to help clients optimize their applications.
- Strong expertise in PL-SQL , Perl and python to handle large volume of telecom data and to generate business insights from it
- Experience of leading a team of up to 40 people in Telecom Billing , Mediation and Fraud Management domains
- My work revolved mostly around managing the implementation and deliver of Application maintenance Service requests raised by the client in Waterfall as well as Agile Methodologies like Scrum and Kanban.
- Review the RCA Report, Recommend Reliability Centered Maintenance
- Troubleshoot, Isolate, Analyse Major Incidents impacting Business
- Partner quality management
- Diagnose and resolve complex technical and process related challenges.
- Collaborated with business stakeholders, enterprise architects and application architects to define the best technical solutions to the business requirements perform gap analysis and manage scope of Dynamics CRM projects.
- Collaborated with cross functional team to mange the project delivery.
- Develop and manage work breakdown structure (WBS) technology projects.
- Schedule and facilitate meetings related to technology projects.
- Provided Application Support and Iterative development of RBS Dynamics CRM Applications on Commercial and Private banking.
- Was involved in CRM upgrade from 2011 to 2015.
- Providing best practices and standards for development of CRM project implementation.
- Leading 3 dev teams I was in charge of performance review and technical guidelines.
- I was member of the backend architecture team.
- Responsible for managing and implementation of MS Dynamics CRM system for Business and Commercial Banking in RBS. Managing Dynamics CRM applications in Commercial and Business Banking with 7k user base .
- Providing Best Practice for release management and Configuration management of CRM Deliverables.
- Design and development of web application framework for a new e-commerce website.
- Analysing requirement to solution and implement.
- Preparing low level design document and presenting to the stakeholders.
- Coordinating activities with team members to support the Agile Methodology and identify Key Elements for an Iterative approach using Agile.