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technical coordinator (transfer agency)
- Processing and Quality Control of transactions
- Ensuring the completion of BAU activities and generation of reports
- Investigation of client disputes and mitigation
- Handling cross departmental functions, escalations and RCA of issues
- Meeting with process compliance by adhering to all kinds of risk, quality and timeline factors
- Solving multiple issues a week and helping managers and team leads in critical cases
- Continuous Process Knowledge enhancement, training and mentoring new partners in the team
12
technical coordinator
- Oversee the training educational program for students On Job training (Internship) is carried out as per the company policy.
- Coordinate with the technical trainers on the changing technology trends from Almarai subsidiary companies to improve the technical skills of the student’s curriculum.
- Provide guidance and motivation on students during the Internship program to enable them gathers specialized skills during the training program.
- Ensuring that the training programs planned by the divisional training manager for the local universities & colleges students/trainees are effectively implemented and conduct periodic competency assessments upon completion of the programs.
13
technical coordinator
- Assigning tasks to team members, passing instructions and updates to the team
- Responsible for handling the team and assisting partners with the queries and issues
- Working on new projects and system testing
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