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technical coordinator (transfer agency)

  •  Processing and Quality Control of transactions
  • Ensuring the completion of BAU activities and generation of reports
  • Investigation of client disputes and mitigation
  • Handling cross departmental functions, escalations and RCA of issues
  • Meeting with process compliance by adhering to all kinds of risk, quality and timeline factors
  • Solving multiple issues a week and helping managers and team leads in critical cases
  • Continuous Process Knowledge enhancement, training and mentoring new partners in the team
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technical coordinator

  • Oversee the training educational program for students On Job training (Internship) is carried out as per the company policy.
  • Coordinate with the technical trainers on the changing technology trends from Almarai subsidiary companies to improve the technical skills of the student’s curriculum.
  • Provide guidance and motivation on students during the Internship program to enable them gathers specialized skills during the training program.
  • Ensuring that the training programs planned by the divisional training manager for the local universities & colleges students/trainees are effectively implemented and conduct periodic competency assessments upon completion of the programs.
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technical coordinator

  • Assigning tasks to team members, passing instructions and updates to the team 
  • Responsible for handling the team and assisting partners with the queries and issues
  • Working on new projects and system testing