Support Technician Resume Examples

support technician

  • Manage Virtual Desktops in VMware vSphere webclient.
  • DLs, Alpha Pagers, Mailbox creations from O365 Exchange Server.
  • Good understanding and experience with Enterprise networking.
  • Access Management for Network printer, File Shares, Storages & Security groups in AD.
  • Windows Server patch management, SCCM and Backup.
  •  Assist all End users with General computer operation and desktop application software / Hardware.
  • Created KB Articles to help end users on “how to” topics.

support technician

  • Secretarial support for four (4) Conference Officers, Domestic Relations Section.
  • Preparing and processing a variety of legal forms including Court Orders for support and wage attachments, wage certifications, Petitions for Contempt, or Notice of Arrears.
  • Updates file and assembles materials for reports from information submitted by parties, employers, lawyers, and other parties.
  • Sort and process PACSES wage attachment batch forms.
  • Greets walk-in visitors, answers telephone calls from public and representatives of clients from cases.
  • Knowledge of confidentiality per either parties’ request.
  • Operation of personal computer including Microsoft Office 2019 and ability to type 60 words per minute.

support technician

  •  Managing Security-as-a-Service platforms for clients (e.g. Kaspersky Security for Microsoft Office 365& Anti Targeted Attack Platform) 
  •  Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.  
  •  HTTP & SMPP API Integration with various platforms like ZOHO CRM, SAP, Manage Engine, 
  • Answering customer support calls via shortwave radio or direct customer interaction.

support technician

  • Learned Incident Management. 
  • Worked with user accounts in Active Directory. 
  • Regular contact/dialog with users and different branches. 
  • Developed a Powershell script that solved a problem with their O365 licensing. 

support technician

  • Skilled in taking work orders.
  • Used great customer-service skills. 
  • Experienced in Invoicing and accepting payments.
  • Assisted office staff with computer application questions. 
  • Maintained inventory. 

support technician

  • Duties included answering customer support phone lines. 
  • Helped customers troubleshoot issues in an effective and timely manner.
  • Worked closely with other support reps, and collaborated with implementation and database admins on issues that required attention.
  • Gathered an in-depth understanding of eEMS on both the front and back ends.
  • Worked with step by step guides and followed directions to resolve issues as quickly as possible.
  • Learned and operated QuickBooks in order to help clients run payroll and trouble shoot issues with the QB Sync Tool.

support technician

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or in
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.stallation activities.
  • Basic maintenance and cleaning of amusement equipment.
  • Work with senior staff to address more complex electrical and mechanical issues with amusement equipment.

support technician

  • Provide assistance to customers who need help with software issues with their Apple devices
  • Unlocking disabled devices 
  • Replacing damaged devices 
  • Troubleshooting hardware issues

support technician

  • Phone support for 2 in house applications and cash registers.
  • Assisted users with many different problems, whether it was helping them find the “any” key or solving a complex cash register issue.
  • Conducted training sessions to teach the reps how to use the software and cash registers.
  • Tested new versions and software upgrades and report bugs to the Applications Analyst.

support technician

  • Set-up and installing of computers.
  • Troubleshooting all desktop complications.
  • Terminal Server Experience.
  • Installing of ISDN Modems.
  • Software Installations.
  • Reconstructing of computers.
  • Stocktaking and controlling.