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1

support technician

  • Manage Virtual Desktops in VMware vSphere webclient.
  • DLs, Alpha Pagers, Mailbox creations from O365 Exchange Server.
  • Good understanding and experience with Enterprise networking.
  • Access Management for Network printer, File Shares, Storages & Security groups in AD.
  • Windows Server patch management, SCCM and Backup.
  •  Assist all End users with General computer operation and desktop application software / Hardware.
  • Created KB Articles to help end users on “how to” topics.
2

support technician

  • Secretarial support for four (4) Conference Officers, Domestic Relations Section.
  • Preparing and processing a variety of legal forms including Court Orders for support and wage attachments, wage certifications, Petitions for Contempt, or Notice of Arrears.
  • Updates file and assembles materials for reports from information submitted by parties, employers, lawyers, and other parties.
  • Sort and process PACSES wage attachment batch forms.
  • Greets walk-in visitors, answers telephone calls from public and representatives of clients from cases.
  • Knowledge of confidentiality per either parties’ request.
  • Operation of personal computer including Microsoft Office 2019 and ability to type 60 words per minute.
3

support technician

  •  Managing Security-as-a-Service platforms for clients (e.g. Kaspersky Security for Microsoft Office 365& Anti Targeted Attack Platform) 
  •  Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.  
  •  HTTP & SMPP API Integration with various platforms like ZOHO CRM, SAP, Manage Engine, 
  • Answering customer support calls via shortwave radio or direct customer interaction.
4

support technician

  • Learned Incident Management. 
  • Worked with user accounts in Active Directory. 
  • Regular contact/dialog with users and different branches. 
  • Developed a Powershell script that solved a problem with their O365 licensing. 
5

support technician

  • Skilled in taking work orders.
  • Used great customer-service skills. 
  • Experienced in Invoicing and accepting payments.
  • Assisted office staff with computer application questions. 
  • Maintained inventory.