Service Desk Technician Resume Examples

service desk technician

  • Providing technical and desk-side support to the Business customers and internal users 
  • Maintaining, analyzing, troubleshooting and repair of computer systems 
  • Creating trouble tickets to document all reported issues 
  • Responsible for providing a high level of customer service 

service desk technician

  • Customer related support for incidents and requests received by the Service desk – This includes support for Microsoft Windows 7 to Windows 10, Microsoft Exchange, Mimecast and Windows Server – Active Directory
  • Call logging application used: Remedy ITSM Edge
  • Explaining technical information in clear terms to non-technical individuals to promote better understanding
  • Responding to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Creating support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Removing malware, ransomware and other threats from laptops and desktop systems
  • Application support including Syspro, Navision, Sharepoint and SAP

service desk technician

  •  Provide support for local and remote users within Australian and New Zealand
  •  Provide support for SAP and AS400
  •  Provide administration of users within Lotus Notes
  •  Manage user and computers within an AD environment
  •  Support users with Microsoft Office 2003 and 2010
  •  Managed setup and service requests for new PC’s and peripherals 

service desk technician

  • Troubleshooting Laptop and Desktop related network issues, LAN, WiFi and 3G connectivity