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6
senior system engineer
- Holding ownership of the incident management, coordinate and troubleshoot with external andinternal entities for efficient resolution that to meet target SLA’s and service availability
- Managing and monitoring global network links, network devices L2/L3
- Troubleshooting and resolving issues on ADSL, Fibre, MPLS circuits
- Configuration and troubleshooting of cisco and juniper routers in CE-PE environment
- Troubleshooting networks with different routing protocols like Static, BGP, and OSPF
- Hands-on experience on Cisco routers and Cisco switches
- Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
7
senior system engineer
- Worked on development projects as an SAP Business Intelligence (BI) consultant for clients like Baker Hughes, TAKREER, FTSI and AT&T.
- Involved in the design, development and implementation of SAP BI Intelligence/Business Warehouse applications.
- Designed test plan for Security product, and Database product.
- Performed RCA of defects and enhanced the Test suite.
8
senior system engineer
- Code deployment to IT, QA region.
- Developed new Business Value adds from the scratch so as to ease out the processes.
- Interacted with clients on new requirements and define the priorities.
- Carry out the analysis and formulate the solution for the problems.
- Identification of program bugs, analysis of problems at application and system level and their resolution.
- Directly interacted with customers to resolve their issues and gave the permanent solutions.
- Proactively worked on job monitoring stuff, informed respective business in-case of job failures and provided permanent resolutions.
9
senior system engineer
- Analyzing, coding & documenting client requirements and specifications for possible enhancements.
- Currently working in a development project with Java/Springs Domain.
- Solved high priority enhancements within SLA Limits.
- Worked on various java enhancements which required performance enhancements of the existing work flow and enabled enhancements to the scripts to reduce the testing time on various critical issues.
- Created many scripts at Unix side which automated the systems.
10
senior system engineer
- Working Closely with Business Users to get the requirements and providing technical Inputs wherever required
- Coordinating with cross-functional teams during deployment and completing the deployment on time.
- Responsible for updating the Architecture design document and all the document deliverable
- Designed and Developed web application using Asp.net 3.5, C#.net
- Developed Batch Process using C#.net
- Participated in full stack development
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