- Sustained superior customer reviews while meeting and exceeding monthly sales quotas as a top seller of AT&T and DirecTV.
- Multi-tasked to operate multiple computer applications and a telephone switchboard to accept calls at various volumes.
- Confered with customers by telephone using empathy, friendliness and compassion in order to retain unsatisfied customers.
- Reviewed and investigated customer accounts to recommend upgrading AT&T services and solicit sales of DirecTV products.
- Obtained and examined relevant information to assess and resolve customers’ service or billing complaints.
- Maintained records detailing customer interactions,transactions, inquiries, complaints and actions taken.
- Selling products
- Working cash registers
- Strong customer service
- Problem solving
- Setting up the store for new sales/promotions
- Heavy organizational tasks
- Responsible for finding the total solution to meet customer lifestyle
- Promote, introduce and sell products and services
- Work with multiple vendors
- Maintain customer friendly merchandising
- Set up demos and connect multiple technology ecosystems
- Work on sales team to meet targets
- Maintain customer interactions and follow up
- Provide relay service for hearing-impaired users.Promote company products, services, and savings plans when appropriate.
- Understands appliances by studying characteristics, capabilities, and features; comparing and contrasting competitive models.
- Demonstrates appliances by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
- Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties.
- Customer service focus
- product knowledge
- motivated team player
- credit card transaction
- Millwork Designer
- Kitchen Desiger
- 2020 design program