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retail store manager

  • Managed a team of 20 employees (Casual and Fulltime)
  • Stewardship of Loss Prevention Systems to ensure a safe environment for staff and customers
  • Conducted store inventories once per quarter
  • Shared best practices for sales and customer service with other team members to help improve the store’s
  • efficiency
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture 
  • Partnered with BDM in developing quarterly store sales strategies
27

retail store manager

  • Managed Sales Representative team by metrics utilizing Excel Spreadsheets, graphs and pivot tables.
  • Coached the Sales Representative team to strive for increase of revenue via wireless, Uverse Cable & internet, tablets, Digital life, and Business Sales.
  • Conducted monthly meetings to communicate goals utilizing self-created Power Point presentations. 
  • Manager duties included: daily deposits, daily paperwork audits, monthly inventory reconciliation, weekly reviews with the team on their performance, staff scheduling, shipping and receiving, ensured all training and product knowledge is current, payroll processing for the entire team and handled cash and credit transactions.
  • Assisted in overseeing the overall management of other stores as necessary when coverage was needed. 
28

retail store manager

  • Managed 35-40 employees and on average.   
  • Knowledgeable of and ensure compliance with all company policies and procedures, as well as legal requirements, at all times.  
  • Oversee customer service including: Ensuring prompt and accurate checkout, Responding to customer complaints and concerns, Handling refunds, exchanges and price changes as and when required 
  •  Responsible for managing the store budget to meet budget objectives.  
  •  Ensure proper handling of Store monies.  
  • Training Manger- Trained new Store managers/Assistant managers with a 5 week training program.  
  • Provide and/or organize training and development for employees.  
29

retail store manager

  • Delivered excellent customer service 
  • Create and maintain overall store presentation, including store displays, end caps, etc. Ensure overall cleanliness, and appeal of store.  
  • Ensure proper administration of all store paperwork in a timely manner including items such as human resources forms, performance reviews, leave of absence request forms, monthly safety form, weekly employee schedule, supply order form, non-taxable sales log, daily deposit information and donation activity report, timekeeping and store inspections.  
  • Ensure all employees are scheduled in a manner that ensures floor coverage while not exceeding preset labor hours. Operate store effectively to prevent unnecessary overtime hours.  
  • Responsible for administration of Human Resources policies and procedures consistently, such as employment process (i.e. interviewing, hiring, etc.), corrective action, attendance and employee termination. and coordinate with Human Resources as necessary
  •  Decentralization of Retail stores from the warehouse. I Spent 3 weeks in Sarasota FL learning the system to bring back to the organization and implement into all stores in the company over a period of time.