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1

reservation sales agent

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants’ complaints.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Show, rent, or assign accommodations.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
2

reservation sales agent

  • Assist our Top Elite passengers with travel plans and AAdvantage accounts questions. 
  • Worked with our Executive Passengers in our Latin division.
  • Worked with the passengers and other agents to provide problem solving and resolution.
  • Extensive knowledge of Reservations programs such as AAcorn, Sabre, QikRes, ISolve, Helix, Nice, Iclaim.
3

reservation sales agent

  • Update night reservation received from direct OTA, GDS, Global Reservation Center.
  • Go to each of extra-net inbox in order to respond to all guest inquiry.
  • Arrange non refundable booking and process advance payment.
  • Assisting of checking rate parity by finding the reason and report to supervisor to fix it.
  • Manage availability by close or open online allotment.
  • Complete a highest standard phone call reservation LQA at 97% in overall.
  • Join VIP pre-arrival meeting every Friday.
4

reservation sales agent

  • Keep records of room availability and guests’ account, using computers.
  • Verify customers’ credit and establish how the customer will pay for the accommodation.
  • Dealing with third party authorities, like agencies, OTAs, FITs, and others, managing extranets as well.
  • Assisting my supervisor with all aspects of group reservations.
5

reservation sales agent

  • Responsible for handling high volume incoming calls from customers calling into Uhaul centers from across the US and Canada.
  • Respond to customers that have general inquiries or are interested in scheduling reservations for Uhaul trucks,trailers and storage rooms.
  • Responsible for capturing as many reservations as possible at the highest rate possible by utilizing effective selling techniques and all available tools.
  • Assist customers with questions regarding their existing reservations.