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301

quality analyst

  • Quality Check of UIDAI’s online data as per residents biological and demographic details.
  • Providing training to new comers and assisting teams.
  • Analysed teaching data on student’s feedback and provided effective data-based solutions in the decision making process of the organisation.
  • Led a pool of 30 professional tutors by providing critical feedback and solutions to improve quality of teaching.
302

quality analyst

  • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including Social Media.
  • Reports results of evaluations to appropriate Business stakeholders.
  • Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
  • Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
  • Contribute to maintaining forms and legends documents
  • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals. 
303

quality analyst

  •  Monitoring the calls and providing fee back to the client. 
  • Mentoring the new Spanish people in the team.        
  • Providing feedback to the Spanish people in the team.        
  • Helping the team leader in making daily reports {allocation of work, performance reports and trending, data analysis with the supervisor and attendance}. 
304

quality analyst

  • Monitor and ensure all calls are meeting the quality standards from the client
  • Weekly touch base to the team for new process implemented by the client 
  • Immediate feedback given to TL’s for top coaching opportunities found in every monitored calls