- Understanding business process, studying and analyzing the workflow to design solutions (To-Be, Why-why Analysis and Freezing)
- Preparing the detailed process flow for functional requirements
- Guiding the set-up and customization of release procedures for classification of various internal & external documents, etc.
- Coordinating with the development team for development / customization of software
- Integration with other modules, conducting integration & user acceptance testing & extending post go-live support to the clients
- Conducting internal audits to ensure on-going improvements in the quality assurance systems
- Handling team of 22 people.
- Develop and deliver innovative, strategic content solutions.
- Monitor of group of three teams who are involved in various manuals.
- Organise, priortoze, assign work order for teams.
- Increased the efficiency of team from 67% to 88% in 9 months.
- Improved quality of team from 84% to 93%.
- Discussion with design team and services team for deep impact analysis.