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1

premise technician

  • Assist with in-premises service difficulties of Voice and Consumer Broadband products across multiple technologies, eg: PSTN, ADSL, HFC and NBN
  • Install and repair products in the customer premises (Voice and Consumer Broadband)
  • Connect customer devices eg: laptop, desktop, smartphone or PC
  • Ensure complete, accurate and timely entry of job transaction records and site survey results
  • Identify improvement opportunities and contribute to development of new procedures and systems, seeking opportunities to grow revenue and reduce costs
2

premise technician

  • Measure signal strength at utility poles, using electronic test equipment, repair or replace damaged equipment.
  • Splice cables and make custom cables, using hand tools.
  • Travel to customers’ premises to install, maintain, or repair equipment.
  • Explain cable service to subscribers after installation and collect any signatures required.
3

premise technician

  • Set up fiber-optic internet, phone and television accounts for residential and business customers
  • Inspect and test cables to ensure seamless service using a variety of electronic equipment
  • Maintain contact with customers to ensure continued satisfaction of product
  • Provide equipment and install necessary material to ensure quality  service