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1

personal shopper

  • Listens to customers request, thoroughly picking grocery items off the shelf to provide to the customers needs.
  • Understanding the companies technology and using it to pick items and dispense them.
  • Sorting and organizing orders.
  • Providing help to customers that call and have questions or concerns.
  • Dispensing customers orders by telling them their unavailable items and substitions.
  • Providing a great customer experience at the car. 
2

personal shopper

  • Shop for the customer
  • Use a handheld to identify where certain merchandise is located
  • Stage orders so that when dispensing them you can find what you need
  • When dispensing an order greet the customer and read them their order specifications
  • Load the groceries into the customers car
  • Let the customers know about store promotions and surveys
  • Clean up the online grocery area, keep it organized so you know where each order is
3

personal shopper

  • Make phone calls to ensure when customer’s will be picking up their merchandise.
  • Delivers merchandise into customers vehicles.
  • Search store for merchandise on the sales floor for customer’s orders in a quick manner 
  • Call customers to let them know that their order is ready
4

personal shopper

  • Shop grocery and non-grocery products
  • Stage orders together based on pickup time and temperature
  • Presenting an order summary and review of substitutions to the customer
  • Stocking the in store pick-up tower
  • Processing pay at pickup transactions
  • Cleaning the work area
5

personal shopper

  • Shop orders ranging from 40-120 items within time restraints.
  • Evaluate freshness of meats and produce.
  • Carry totes weighing up to 60 lbs.
  • Create schedule to accommodate multiple customers shopping needs.