- Installing and troubleshooting PC software, Windows OS
- PC Hardware installation and replacement
- PC Security
- Sales and Support
- Installation, configuration, and maintenance of end-user computer workstations.
- Configuration and deployment of network hardware.
- Installation and configuration of Microsoft Windows and Microsoft Office (and other agency specific applications) along agency guidelines.
- Recommendation and requisitioning of replacement hardware as part of an equipment modernization project.
- Coached newly hired IT specialists in advanced technical procedures
- Assisted users with the diagnosis of software and hardware issues and concerns
- Resolved user issues within a Windows based environment
- Ensured safekeeping of internal backup data
- Provided customer support and troubleshoot issues regarding to cloud storage
- Configured ports on Brocade and Cisco switches
- Traveled to different locations to troubleshoot hardware, software and network problems in peoples homes.
- software installs, virus removals, Microsoft Windows updates, system backups, as well as hardware upgrades, and laptop hardware troubleshoot and replacement of parts
- Developed excellent customer service due to face to face interaction with customers daily