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noc technician

  • Responded to customer trouble reports by opening tickets and actively troubleshooting network issues.
  • Maintained and closed resolved trouble tickets.
  • Proficiency in troubleshooting up to Layer 3.
  • Experience provisioning and configuring equipment from multiple vendors including Cisco, Ciena, Fujitsu, Infinera, and Lucent-Alcatel.
  • Proficiency in troubleshooting, testing, and provisioning SONET circuits up to the OC192 level.
  • Built in turned up new equipment including assembling the chassis, slotting optics and cards, and running fiber jumpers.
  • Compiled and maintained lists of circuits effected by network maintenance events from given data and made sure the appropriate parties were notified.

senior noc technician

  • Respond to alerts and reports to outages in production during shift and while on call (one week per month)
  • Deploy api endpoints to production servers in AWS
  • Develop our expanding playbook
  • Assist in alert tuning
  • Troubleshoot marketplace configurations
  • Interface with Operations and Service centers

noc technician

  • Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols.
  • Create reports on up time, bandwidth usage, server utilization, and other key metrics.
  • Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems.
  • Provide direct customer support.
  • Responsible for carrying out monitoring operations.