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1

it help desk support

  • Diagnose and repair Hardware/Software applications on Point Of Sale stations, as well as repair EMV chip card readers.
  • Configure router settings to match ReventioN POS company information
  • Ensure all customers are PCI compliant with federal mandates
  • Trained and supported end-users with software, hardware and network standards and user processes.
2

it help desk support

  • Configured system set-ups and ensure network connectivity, installed and tested hardware and software.
  • Handle online customer orders, input information into database, tracked orders, and resolved customer issues of company E-commerce website.
  •  Answered user questions via email or telephone regarding hardware/software applications.
  • Reviewed and updated web pages of E-commerce website links and content.
3

it help desk support

  •  Providing technical assistance and support (via telephone, email,   and in-person) for incoming tickets generated and queries related  to computer systems, software, network and other services offered  at Dalhousie University.
  • Working directly with service desk team to analyses technical problems like configuration, integration, and installation of current network system etc. to perform troubleshooting and provide recommend solutions.