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it consultant

  • Service desk support – handling IT related queries from users.
  • Governance of Enterprise IT basing on ITIL best practices.
  • Windows and Linux Server Administration
  • Installing  and Configuring Software Solutions for clients (IBM BPM, IBM WebSphere App Server, Solarwinds NPM ,Solarwinds Web help-desk, Solarwinds APM etc)
  • IBM BPM , IBM WebSphere App Server Administration
  • Conduct POCs’ for clients
  • Administration of Vmware  virtual  environments

it consultant

  • System Integration Test of Software Changes(CR) of Oracle ERP module based on  TCS-Integrated Quality Management System 
  • Design test plans, scenarios, scripts and reports  based on CR requirements.  
  • Work with the testers to test and manage test cases using Mercury Quality Center up to tracking resolution of defects of CR. 
  • Resolve any conflicts, liaising between development team and testing team and thereby assure timely ‘CR’ roll-out. 

it consultant

  • Advised and helped deploy workstations in the office.
  • Worked to solve any tech issues that may arise.
  • Development of custom ETL to migrate data from relational databases (Oracle 10g) to Cassandra cluster
  • Development of custom Big Data architecture (Hadoop ecosystem)

it consultant

  • Collaborated with other developers to identify and alleviate the number of issues especially in deployment and post-production testing
  • Led a team of 3 developers and a tester in the analysis and rebuild of website from the ground up through to completion.
  • Worked directly with Digital Media, Business Development Departments, Third- Party Clients and vendors to achieve result within targeted timeline.
  • Met with manager on a weekly or monthly basis to provide a detailed project report and milestone updates.

it consultant / software analyst

  • Relationship with customers and focus on process improvement, reduce chances of failure, reduce efforts and increase profits 
  • Responsible for carrying out the mapping, analysis and redesign of processes identify and implement improvements while respecting the perspectives of the customer relationship and participation in design initiatives of increasing complexity and significant organizational impact 
  • Carry out with structuring of Processes, focusing on new technologies related to Natural Language, lead implementation of future processes and monitoring of current processes
  • Improve the Customer Experience through Voice Recognition in Humanized URA (URA VOZ)