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1

head server/bartender

  • Key holder trusted with opening and closing the restaurant In charge of training all new staff
  • Shift supervisor in charge of server cuts and bar cash out Stocked and set up bar and restaurant
  • Established friendly relationships with patrons creating loyal and returning customers
  • Painted all the murals inside the restaurant for the owners and Beaus Brewery 
2

head server

  • Responsible for providing excellent customer services to patrons.
  • Responsible for making deliveries to patrons in the community.
  • Assisted with food preparation and dish washing as well as operating the cashier.
  • Answered phone calls and took food orders via phone.
  • Responsible for maintaining the front house food bar.
3

head server

  • Functioned as the bridge between managers and other staff by overseeing other servers on the restaurant floor 
  • Delivered welcoming and efficient service to all restaurant guests while resolving any problems in a prompt and sincere manner 
  • Provided training to incoming staff, fully preparing them to provide customers with an optimal experience 
  • Responsible for delegation and completion of all opening and/or closing duties among server team 
4

head server

  • Build rapport with customers by initiating conversations and offering suggestions by using suggestive selling techniques
  • Deliver accurate knowledge regarding food allergies (i.e. Gluten free) to customers
  • Maintain clean dining environment by busing tables and sanitizing
  • Train other employees on serving and bartending as requested by owners
  • Perform other tasks such as cooking, managing, and dishwashing as requested
  • Directly engage in conversations with customers, maintain and monitor inventory of supplies 
5

head server

  •  Developed customer loyalty to the Applebee’s brand by helping promote the brand on social media and actively engaging in fundraising events for charities holding events at Applebees
  •  Generated top sales ($2000+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays) 
  •  Resolved customer complaints with high urgency 
  •  Trained new server staff brand operations, restaurant compliance and customer expectations