Guest Services Representative Resume Examples

guest services representative

  • Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, etc.
  • Assist guests with returned merchandise, overrings, and overcharges.
  • Conduct cashier accuracy audits.
  • Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
  • Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
  • Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence. 

guest services representative

  • Work with clients by telephone or in person to provide information about products or services, book and confirm appointments 
  • Suggest specific product purchases to meet client’s needs.
  • Respond to client complaints.
  • Open and close salon.

guest services representative

  • Provided a welcoming environment for guests visiting locally or internationally.
  • Delivered speeches while operative the elevator regarding information about the tower.
  • Interacted with guests throughout the tower with casual conversation or answers to any questions they possessed.
  • Responsible for training representatives, communicating with mall tenants, tracking gift card sales for marketing department and nightly deposits.

guest services representative

  • Demonstrate superb communication skills assisting fans navigating the suite/club levels and the stadium as a whole in a professional manner.
  • Display enthusiasm and team spirit while ensuring guest safety around the stadium.
  • Actively listening to and accommodating fans general and unique request.
  •  Working to resolve any complaints within my authority and escalating issues beyond my control.

guest services representative

  • Manage a variety of administrative and clerical functions
  • Scheduling Bookings
  • Check Ins and Outs
  • Breakfast Prep Work
  • Answer phones and direct incoming calls
  • Conduct inspections after vacancy

guest services representative

  • Greeting, registering, suggestively selling rooms, issuing room keys, assigning rooms to guests and setting wake up calls in efficient, warm and friendly manner.
  • Recording and communicating guest special requests and problems to appropriate department and ensuring they are addressed in a timely and acceptable manner.
  • Answering inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. 
  • Accurately computing bill, collecting payment, making change for guests and make deposits according to OPERA cash handling procedures.
  • Preparing for morning team- registration cards, settling the accounts, posting all charges.
  • Maintaining the shift-to-shift log accurately to ensure proper communication between shifts is maintained. 

guest services representative

  • Greeted guested that entered the established and checked membership cards.
  • Collected payments, renewed memberships, sold add-on services and resolved billing issues.
  • Transmitted information or documents to members using mail or facsimile machine.
  • Scheduled personal training and maintained/updated appointment calendar. 
  • Operated telephone switchboard  to answer and forward calls, providing information, taking messages and schedule consultations.

guest services representative

  • Serves as “Seller” function of the Simon Property Group Giftcard program, Retail products or offerings, other payment products, and / or other mall programs
  • Responsible for representing Simon to customers by providing high quality, efficient service
  • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant.
  • Manages own daily finances of initiatives sold at Simon Guest Service

guest services representative

  •  Handled all customer merchandise returns as well as regular transactions
  • Managed online purchase orders and in-store pickup/photo lab orders
  • Trained new employees and cashiers
  • Answered phones and communicated with sales staff to find merchandise for customers

guest services representative

  • Use communication with many different people
  • Shop orders when needed
  • Train new employees in when they just get hired