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1

guest relations manager

  • Ensuring and providing flawless, upscale, professional and high-class guest service experiences.
  • Analyzing customer feedback and providing strategic directions to continuously improve overall ratings of the property·  
  • Responding to guests needs and anticipating their unstated ones.
  • Curbside check i-in
2

guest relations manager

  • Developing social media management and extending the follower’s database via online marketing campaigns. 
  • Arranging private and group tours, organizing the transport, booking restaurant reservations for customers. 
  • Organisation and supervision of the entertainment activities. 
  • Face-to-face, email and phone communication with clients, guests, tourists, members of the team. 
  • Developing and implementing internal and external policies and procedures for the operation of a department or establishment.
  • Organising and coordinating the work of staff and convention personnel for meetings to be held at a particular facility.
3

guest relations manager

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests’ requests, like in-room dining
  • Actively listen to and resolve complaints
4

guest relations manager

  • Create a personal hospitality experience for the guests.
  • Organize activities, gifts and freebies.
  • Maintain customer satisfaction and loyalty, thus increasing company income.
  • Solve problems and handle complaints.
  • Review cases due for compensation.  
  • Solicit sales of new or additional services. 
  • Maintain positive online reputation. 
5

guest relations manager

  • Monitoring and increasing the revenue activity by boosting the brand of the hotel.
  • Providing unique guest service experiences for clients throughout their stay.
  • Coordinating and communicating front-office activities of the hotel on daily basis.
  • Constructing monthly reports for General Managers, engaging during meetings and introducing ideas for improvement.
  • Prioritising and minimising guests’ complaints by actively listening to their needs. 
  • Developing social media management extending the follower’s database via online marketing campaigns. 
  • Arranging private and group tours, organising transport, recommending and booking restaurant reservations for customers.