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front office supervisor

  • While handling multiple profiles/responsibilities at the same time, I was considered suitable to improvise on the service standards and levels of the department. With an agenda to maximize the guest satisfaction scores and recognition levels I was directly responsible for: 
  • Creating new procedures and improvising the existing procedures and processes. Creation of exclusive travel itineraries the areas unexplored in and around the city. Implement new recreational activities to keep the guests engaged and satisfied. 
  • Performing daily operational tasks to ensure smooth front desk operations. Handling guest queries and grievances and ensuring effective service recovery. Conducting training sessions/workshops for Industrial trainees and junior staff. 
  •  Supervise the efficient operations of reception including check-in/out procedures.
  • Support team members in handling guest requests and enquires to ensure a positive outcome are achieved.
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
  • Demonstrate a high level of customer service at all times.

front office supervisor/duty manager

  • Confer with staff members to discuss issues, coordinate activities, or resolve problems.
  • Establish departmental responsibilities and coordinate functions among department.
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

front office supervisor

  • Plan, direct, or coordinate the activities of workers departments of establishments, Develop instructional materials and conduct in-service and community-based educational programs.
  • Mentor new staff and assist in their professional development. 
  • Monitor the appearance, standards, and performance of the Front Office Team with an emphasis on training and teamwork.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

front office supervisor

  • Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, the local area and other general product knowledge necessary to perform their duties.
  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

front office supervisor

  • Register arriving guest and assign rooms.
  • Maintain an inventory of vacancies, reservations and room assignments Provide information about services available in the community.
  • Handle to the guest complaints.
  • Compile and check daily record sheets, guest accounts.
  • Make a duty rooster for Front Office teams.
  • Ensure all the Front Office team are follow the standard duringthe interaction with the guests.