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field service technician

  •  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively
  •  Trained both internal and off-site users in repairing and resolving recurring issues. 
  •  Provide skilled support within the manufacturing environment. 
  •  Inspect finished products for quality and adherence to customer specifications. 
  •  Present strong mathematical knowledge and various math application. 
  •  Assist in developing specialized fixtures, test equipment and procedures for failure analysis. 
  •  Established long-term customer relationships through prompt and courteous service. 
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field service technician

  • Dig holes or trenches as necessary for equipment installation and access.
  • Clean switches and replace contact points, using vacuum hoses, solvents, and hand tools.
  • Measure distances from landmarks to identify exact installation sites for equipment.
  • Designate cables available for use.
  • Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults, in order to install, maintain, or inspect equipment.
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field service technician

  • Provided a full range of maintenance, repairs, and service procedures to on-site clients. Worked as part of a technical team of service support professionals, within a territory and/or an assigned account list. 
  • Managed assigned accounts and or territory to comply with established operating standards and requirements to ensure optimum performance. Responsible to maintain and manage own parts inventory with a high degree of accuracy. 
  • Demonstrated the ability to achieve expected productivity levels associated with assigned workload and level of experience. Had the responsibility to deliver client satisfaction and ensure client requirements (contracted service levels) are met consistently.
  •  Safely operate and keep inventory of motor vehicle. 
9

field service technician

  • As a field service technician, I would confer with project personnel to identify and resolve problems. I often worked with call centers from around the country to fix internet issues and troubleshoot computer problems. 
  • Although the work varied greatly, common IT solutions included router/server swaps, server configurations, hardware/software troubleshooting and installations of data systems. 
  •  Developed reputation as an efficient service provider with high levels of accuracy. 
  •  Recipient of multiple positive reviews acknowledging dedication to excellent customer service. 
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field service technician

  • Travel to customers’ premises to install, maintain, or repair internet  accessories.
  • Splice cables, using hand tools or mechanical equipment.
  •  Resolved an average of five technical inquiries each day. 
  •  Remained up-to-date on the latest technologies and solutions applicable to company products.