Desktop Support Resume Examples

desktop support

  •  Assist the network support team with all releases following completion of enterprise project work
  • Monitor and test PC/Mac performance and provide PC/Mac performance statistics and reports
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products
  • Work with Network Administrator to troubleshoot network issues
  • Provide good business management, develops and promotes relationships with both client and other system engineers
  • Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals 

desktop support

  • Maintained support for desktops, laptops, mobile devices, and servers.
  • Responded to user request for technical support via phone, in-person, and remotely (VNC, Team Viewer, and RDP).
  • Responsible for adding, removing, and modifying users, devices, and groups in Active Directory.
  • Modified user and device accounts in the AS400/I-Series database.
  • Responsible for imaging and backing up computers using Acronis True Image.
  • Made sure all server backups were complete and data was uncorrupted on a daily basis.
  • Automated daily and weekly tasks with powershell and bash scripts.

desktop support

  • Oversee the daily performance of computer systems
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades
  • Develop training materials and procedures, and train users on the proper use of hardware or software
  • Created documentation for end users on how to configure and use various software.

desktop support

  • Troubleshooting the PC ,Work Station and laptop problems
  • Installation of Operating systems and software troubleshooting
  • Provided Technical assistance to the end users
  • Configured all kinds of hardware devices
  • Configuring and troubleshooting LAN, WAN network
  • Configuring and troubleshooting the ERP software

desktop support

  • Imaged new PCs for deployment.
  • Configured software for users.
  • Scheduled meetings with users to identify software and hardware needs.
  • Scheduled times to refresh their old machines for a seamless transition.
  • Troubleshoot issues with applications such as Microsoft Office and various other software.
  • Asset management software.

desktop support, deputy team leader

  • Handle customer requests, incidents and inbound calls regarding technical issues.
  • Ensure all Calls/issues are logged with appropriate detail desktop and application support.
  • Assess, prioritize and manage workload ensuring SLOs are met.
  • Provide regular updates to customers and End to end
  • ownership of all reported cases through to closure.
  • Client requirement gathering, prioritization and scoping
  • experience.

desktop support

  • Responded to requests for technical assistance in person via phone for the following technologies: Windows and Mac OS-based endpoints (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office
  • Assisted the Help Desk Manager in supervision training and mentorship of student employees at the Help Desk with a specific focus on leading the team of Desktop Support Referral student employees who also contribute to tier 2 ticket resolution
  • Continually updated personal knowledge of Industry-specific knowledge “Insurance Restoration” 
  • Maintained confidentiality and discretion when working with passworded or sensitive materials

desktop support/data entry operator

  • Monitor current reports of computer viruses to determine when to update virus protection systems. Last Used Antivirus- Quick Heal 2017 Total Security.
  • Maintain records of Finance.
  • Fill machines (printers)  with toners, inks Last Used: Hp LasetJet 1020+, Epson L350, 
  • assist new clients in the globalization and during a hyper-care phase.

desktop support

  • Provided rapid response via phone, electronically, remote session and/or in person.
  • Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plan.
  • Installed, configured, upgraded and maintained Windows operating systems 7/8/10, server 2008/2012 r2, exchange server, WDS, WSUS server, DHCP server, DNS server, other server roles, and Windows-based applications.
  • Configured all new equipment including installation and updating of software, as well as troubleshooting and network connections and Receiving and distributing hardware.
  • Troubleshooting mobile device email connectivity issues (IOS, Android).
  • Maintained inventory lists for computers and peripherals, printers etc.
  • Printer and photocopier maintenance (toner replacement, paper jam clearing, printer mapping, and driver installation, etc.).

desktop support

  • Troubleshoot Network Printers and Print Server issues.
  • Installed software, upgraded memory, replaced hard drives and set up new workstations.
  • Analyzed and resolved network related hardware and software problems/upgrades.
  • Managed AD environment i.e. File server/ Print server/ Backup server/ Hyper V