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1

desktop support

  •  Assist the network support team with all releases following completion of enterprise project work
  • Monitor and test PC/Mac performance and provide PC/Mac performance statistics and reports
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products
  • Work with Network Administrator to troubleshoot network issues
  • Provide good business management, develops and promotes relationships with both client and other system engineers
  • Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals 
2

desktop support

  • Maintained support for desktops, laptops, mobile devices, and servers.
  • Responded to user request for technical support via phone, in-person, and remotely (VNC, Team Viewer, and RDP).
  • Responsible for adding, removing, and modifying users, devices, and groups in Active Directory.
  • Modified user and device accounts in the AS400/I-Series database.
  • Responsible for imaging and backing up computers using Acronis True Image.
  • Made sure all server backups were complete and data was uncorrupted on a daily basis.
  • Automated daily and weekly tasks with powershell and bash scripts.
3

desktop support

  • Oversee the daily performance of computer systems
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades
  • Develop training materials and procedures, and train users on the proper use of hardware or software
  • Created documentation for end users on how to configure and use various software.
4

desktop support

  • Troubleshooting the PC ,Work Station and laptop problems
  • Installation of Operating systems and software troubleshooting
  • Provided Technical assistance to the end users
  • Configured all kinds of hardware devices
  • Configuring and troubleshooting LAN, WAN network
  • Configuring and troubleshooting the ERP software
5

desktop support

  • Imaged new PCs for deployment.
  • Configured software for users.
  • Scheduled meetings with users to identify software and hardware needs.
  • Scheduled times to refresh their old machines for a seamless transition.
  • Troubleshoot issues with applications such as Microsoft Office and various other software.
  • Asset management software.