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1

desktop engineer

  • Handling more than 1000 users environment
  • Troubleshooting desktop related issues
  • Working on Tickets and daily updating on closure of tickets
  • Coordinating with network team for network related issues
  • Building new systems using ghost Image.
2

desktop engineer

  • Create back-ups of robot programs or parameters.
  • Handling Desktop ,Laptop & Printer related Hardware and Software issue.
  • Installation , Configuration and Troublshooting of Microsoft(Windows 7 Windows 8.1, Windows 10).
  • Managing remote location through Remote Connection Tools like Remote Desktop, Team Viewer.
3

desktop engineer

  • 1 st and 2 nd Level Troubleshooting
  • Software installation & Troubleshooting
  • Hardware Inventory
  • System Maintain: Software Patching etc
  • New Account/Equipment Setup
  • Liaise with vendor for external services or purchase request needed.
4

desktop engineer/mobile device management

  • Installation and testing of secured mobile device applications.
  • Deployment of secured mobile device to VIP users.
  • Attending to mobile device software issues with the users.
  • Addressing user tickets regarding software and hardware of Pc’s
  • Involved in Technical Refreshment of Pc’s
  • Deployment of new machines to the users
  • Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.
5

senior desktop engineer

  • Provide hands on deskside support for customer base including all Hardware and Software issues.
  • Provide MS Office 365 and Lotus Notes Email Support.
  • Provide Cisco VPN client support.
  • Provide On site support for network Multi-Function Devices (IE:HP, Xerox) and all other printing related issues.
  • Provide Remote Desktop Support for off-site and Home Base Office customers.
  • Backup Audio Visual Support for conferences rooms and Video Conferencing.
  • On Call Backup Support for network infrastructure and related components. (IE: cable and Jack connections etc.)