Customer Relationship Manager Resume Examples

customer relationship manager (collections)

  • Established “win win” strategies through effective negotiation with customers
  • Achieved monthly collections target for nine months in a row with an average result of 117%
  • Managed a portfolio of over 700 accounts with a face value exceeding $2.8M
  • Coached newer staff members and assumed additional responsibility for ensuring team target achievement
  • Appointed escalated call and complex/sensitive file specialist.

customer relationship manager

  • Understand customer needs and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Forward up selling and cross-selling opportunities to the sales team
  • Promote high-quality sales, supply and customer service processes

customer relationship manager

  • Provide customers with updated information about new products.
  • Consult with managers or other personnel to resolve problems in areas such as product performance, service quality,delivery delay analysis.
  •  Coordinate activities with other supervisory personnel or with other work units or departments. 
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes. 

customer relationship manager

  • Plan, direct or coordinate the activities of workers in offices, or departments of establishments, such as bank branches, channel partners,  or loan departments.
  • Prepare monthly revenue forecast report required by boards of directors.
  • Prepare APF report for new project approval from bank.
  • Used BMS for account/customer data management.

customer relationship manager

  • Helping to build good customer relations
  • Recruiting staff and doing appraisals
  • Arranging staff meetings
  • Handling complaints and queries (from customers and staff)
  • Sorting security issues
  • Financial responsibilities
  • Arranging promotional events

senior customer relationship manager

  • Acted as intermediary between property owners and prospective buyers to facilitate successful purchase and
  • transfer of ownership.
  • Negotiated real estate contracts to successfully navigate potential purchases between buyers and sellers.
  • Worked closely with clients to get appropriate loans, inspections and credit reports.
  • Negotiated, facilitated and managed real estate transactions.
  • Met all monthly and quarterly sales goals.

customer relationship manager

  • Work to build a solid base of core customers among priority 3 and 4 accounts to garner repeat sales.
  • Ensure customer are aware of ADA and Health Control regulations regarding vending machines.
  • Act as the “go to” person for four Area Sales Manager that cover approximately 22 states. 
  • Participate in Kaizens to correct issues or problems within the organization. 
  • Meet monthly sales quotes for vending machines and cashless equipment.
  • Assist the order entry department when short handed with entering machine orders.

customer relationship manager (after sales)

  • Managing a team of 8 CRE’s and 11 Service Advisors.
  • To monitor the appointment targets and performance review on weekly basis.
  • Working as per SOP and monitoring work minutely on all the 7 points of SOP’s.
  • Complaint handling and closures by maintaining the ART of 3 days.
  • Constantly maintaining the VOC scores greater than 90%. Achieved 100% VOC score in the month of August.
  • Planning for the different in house and out house camp activities. 
  • WOW planning and achieved the 1st position in successful WOW campaign. 

customer relationship manager

  • Mass emails when cost and benefits change at the end of the year 
  • Plan Changes (Up or Downgrade) 
  • Adding dependents 
  • Appointment forms 
  • Recommendation Letters when advisor requests between different plans/schemes using GetQuote 
  • Queries submitted from clients 
  • Register chronic medication with scheme 

customer relationship manager

  • New medical aid application 
  • Cancellation of medical aid 
  • Confirmation letters 
  • Monthly Management report