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1

customer relationship manager (collections)

  • Established “win win” strategies through effective negotiation with customers
  • Achieved monthly collections target for nine months in a row with an average result of 117%
  • Managed a portfolio of over 700 accounts with a face value exceeding $2.8M
  • Coached newer staff members and assumed additional responsibility for ensuring team target achievement
  • Appointed escalated call and complex/sensitive file specialist.
2

customer relationship manager

  • Understand customer needs and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Forward up selling and cross-selling opportunities to the sales team
  • Promote high-quality sales, supply and customer service processes
3

customer relationship manager

  • Provide customers with updated information about new products.
  • Consult with managers or other personnel to resolve problems in areas such as product performance, service quality,delivery delay analysis.
  •  Coordinate activities with other supervisory personnel or with other work units or departments. 
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes. 
4

customer relationship manager

  • Plan, direct or coordinate the activities of workers in offices, or departments of establishments, such as bank branches, channel partners,  or loan departments.
  • Prepare monthly revenue forecast report required by boards of directors.
  • Prepare APF report for new project approval from bank.
  • Used BMS for account/customer data management.
5

customer relationship manager

  • Helping to build good customer relations
  • Recruiting staff and doing appraisals
  • Arranging staff meetings
  • Handling complaints and queries (from customers and staff)
  • Sorting security issues
  • Financial responsibilities
  • Arranging promotional events