resume

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
1

customer care representative

  • Answered an average of 50 calls per day addressing customer inquiries, solving problems and providing new product information
  • Set up and explained new membership accounts
  • Answered product and service questions with up to date knowledge of sales and promotions
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
2

customer care representative

  • Typing correspondence. 
  • Attend to customer needs in a timely and efficient manner. 
  • Processing orders via email . 
  •  Using a computer (Microsoft Office Skills). 
  •  Answering telephone calls. 
  •  Preparing reports for the Team. 
  •  Assist in validating phone calls taken. 
3

customer care representative

  • Check to ensure that appropriate interventions are made to resolve customers’ problems, issues and complaints.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extr weather conditions that could increase utility bills.
  • Provide quality and diligent customer service in sales and after sales situations of Startimes products and services.
  • Provide sound and appropriate solutions to customer complaints and inquiries as per the Startimes policies and training guidelines.
  • Receiving customer payments for products and services rendered by Startimes.
  • Provide and maintain professional conduct and behaviour so as to reflect the companies positive image.
4

customer care representative

  • Upselling of cellular talk and data plans.
  • Disseminate information on Digicel’s products and promotions for mobile and internet services.
  • Examine customer accounts and rectify any issues.
  • Keep records of calls placed and received, and of reason for calling.
5

customer care representative

  • Acquired management approval for loan products, including small business and commercial loans.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Handled any conditions sent from underwriting departments.
  • Checked packages for appropriate documentation.
  • Set up and completed loan submission packages.
  • Prepared working papers, reports and supporting documentation for audit findings.