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1

customer care executive

  • Receives, processes, and verifies the accuracy of customers’ requests and booking queries via email.
  • Initiates as the channel coordinator in assisting guests with special requests and resolution accordingly.
  • Accurately document, research and resolve customer service issues.
  • Adhere to metrics such as emails per day and quality, and customer satisfaction. Maintained the email productivity of 200 above the target of 120 per day.
  • Email support for customers traveling to destinations worldwide.
  • Worked escalated refund requests.
  • Reviews the work of team.
2

customer care executive

  • working in bound call center
  • retaliation department in pri-ped in rajasthan process
  • provide to information about product and service
  • followup with each customer to ensure appropriate actions were taken
  • handle all customer relations issues in a gracious manner and in accordance with company policies
3

customer care executive

  • Create tickets in SAP for the technical queries raised by customers.
  • Troubleshoot the first level and network queries associated with KYOCERA devices.
  • Assign the Level-2 tickets to the field engineers.
  • Preparation of daily reports and KPIs.
  • Generate billing for the MIF.
  • Generate Sales Order for the orders placed by customers.
  • Performed SAP Acceptance Tests during tool migration.
4

customer care executive

  • Taking calls & solving the customer complaints and queries (Inbound Process)
  • Handling outbound calls and selling postpaid connections 
  • Handling partner helpline calls (Retailer, Distributor & Idea Store)
  • Handling GPRS related complaints
5

customer care executive

  • Manage large amounts of incoming calls
  • Generate sales leads & Identify  customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents