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11

call center representative

  • Provided excellent Customer Service.
  • Advanced Computer Knowledge.
  • Provide assistance for customers with claim requests.
  • Answered Emails from vendors and partners.
12

call center representative

  • collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Accept Inbound and outbound calls from charity donors.
  • Communicate and engage with donors all around the country.
  • Partnered with the AMERICAN RED CROSS, TEXAS PARALYZED VETERANS AND NATIONAL CHILDREN CANCER SOCIETY.
13

call center representative

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
14

call center representative

  • Help customers solve their problems, give there account information. 
  • Transfer  calls to the other departments.
  • Answer inbound phone calls
  • Ask survey questions to customers
15

call center representative

  • Atending complaint about internet and services.
  • Preparing customer data.
  • Forwarding complaint.
  • Calling to the customer for their EMI and assist them to do it online.